Howdens Reviews
As the creators of more than six million kitchens, we have many happy customers who have made their ideas a reality with us and have shared a Howdens' review via Trustpilot to tell others how they rate our products and services. From extensive choice, expert design, and local stock, read our customer reviews to discover what it's like to buy from Howdens, whether you are in the trade or a homeowner looking to update your property with our products.
Kitchen specialists since 1995
Read our reviews
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today
Appointment made for f2f kitchen…
Appointment made for f2f kitchen planning meeting made within a few days of first contact. Zoe was efficient and very patient! Changes to spec were dealt with, without fuss and questions answered quickly. Highly recommended.
Stuart Forrest
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today
Good customer service
Good customer service
Mr Palmer
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today
Great service as always
Great service as always Designed and delivered within a week 👍🏻
Mike Coat
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today
Correspondence between staff simply…
Correspondence between staff simply awesome from the Aberdare branch
Ross llewellyn
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today
Have tried a few different branches and…
Have tried a few different branches and is a very bad organization everywhere. Always something missing, damaged or wrong. No specifications on kitchen installation guide. The prices is not reasonable.
Kosta
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today
Fantastic experience from start to…
Fantastic experience from start to finish. Wilfred was with us from the pre-planning stage and ensured a mind blowing final result. Thank you for your patience and perseverance. Thank you Jazz for pulling some strings and making the project happen. Grateful yo you all.
Tony (London)
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today
Iyoung lady that served me was very…
The young lady that served me was very helpful and informative, she also got my items brought out to me very quickly.
Martin Gavin
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today
Simon at Howdens Manchester 'Excellent'
Simon at Howdens Manchester has been so professional and helpful throughout our new kitchen refit. His design was excellent and input was so valuable. He was also able to modify the design to suit our needs. He recommended Anthony to fit the kitchen who again like Simon was very professional, conscientious and involved us in all aspects of the fit. Both have provided great after-service, helping to source extra fittings and going above and beyond. Highly recommend.
chris firby
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today
Staff are well informed and helpful
Staff are well informed and helpful
Jac
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today
Cannot measure, major Fails
I would not use this branch, simply have no customer care, accountability.. they did not measure correctly and we only found this out because we asked them to come on site and verify some elements with our builder - all they want is the sale and commission - your hopes and dreams of the best kitchen play second fiddle to those factors - as explained below: Started a quote on October.. knowing Easter was our target date. Howdens measured.. so by Christmas our design was set. They did the old sales truck on us and took £500 off our quote, if we took a few items (4 in total).. later that week the issues start. All 130 items turn up, we refuse as the house is a building site and they knew we couldn’t fit the items. Then builder/installer queries the attitude of “after delivery the kitchens your problem” basically on the quotes.. and suspects the measurements may be an issue. Howdens turn up, straight away advise the washing machine would no longer fit, the cupboards have shrunk by 50mm and the wine rack no longer fits.. this design was one we loved and suddenly was getting destroyed in the middle of a build and week after a delivery issue had stopped us from taking anything. They should at this point refunded us, but continued with stupid designs to try and make it work.. by which point and understandably I have lost all faith in their designs, measurements and ability to do the basics of a kitchen supplier. All confirmed in final design which is off from what we had set our hearts on, and the quote is hardly any different value.. we are expected to pay too dollar for something that had shrunk, redesigned last minute and all the hassle that it had caused. No negotiating from them, went straight to refund… money which I paid in good faith and quickly when it was “we will proceed”, but no apology, no how long the refund will take just a blunt end “here is your refund receipt”.. they washed their hands with us as quick as they could. They have left a family with young children without a kitchen to install in-line with a build process we have been keeping them in the loop with for weeks.. we will now have to source elsewhere, and live like this until we can proceed elsewhere. Avoid, go to any other branch but this one. The manager has ignored emails, not given any updates to refund within a reasonable timeframe and simply does not deserve my hard earnt money at a time when we have saved for 10 months for this during a cost of living crisis.. but they couldn’t care a less.
David Price
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today
Excellent service- with a smile
Excellent service- with a smile
Diane Maddock
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today
Great service
Great service . decent prices 👍
stuart
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today
Great experience in the newly opened…
Great experience in the newly opened Waterford City store.
John Cleary
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today
we bought a car that had issues of…
we bought a car that had issues of which we were told they would be fixed before taking the car away, unfortunately this wasn't done. we took the car home and had to get the rac out to the car as the engine sounded like a bag of nails, the rac advised us not to drive the car and to have it sent back of which cattedown did get there drivers to collect the car, WE then had a issue with the road tax as we had signed up to pay monthly. we sent the car back to cattdown with all the paperwork including the logbook We then went to cancel the road tax and could not do this without the logbook ref number. disappointingly cattedown would not provide the number which resulted in us having to pay 2 months road tax as we could not cancel this. We only had this car for 1 day and cost us 2 months of road tax we had also paid privately to have the car fully valeted on the same day we brought the car home not realising it still had the same issue as when we test drove it. it was buffed up looking like new as we thought the car had been repaired overall be careful when buying a car from here as you could end up out of pocket.
Debbie Jewell
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today
Kitchen taps
Welcoming staff and professional gave me advice with what I should buy great value for money
June