Latest Trustpilot reviews for Peterlee
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a month ago
Bought a kitchen to install for a…
Bought a kitchen to install for a customer from Howdens peterlee . What can I say ? Brilliant team , brilliant product at an even better price
gordon rooney
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2 months ago
I had a kitchen installed by howdens…
I had a kitchen installed by Howdens Peterlee three months ago and we still can't use it, my dad is 85 and I am disabled, we paid 12000 for something we cannot use, Alan smith came out to see what was wrong with the kitchen three weeks ago and we still haven't heard anything back, I have emailed him but its been radio silence, still no refund for quartz that we didn't receive, the hob is broken, the tap is broke, the extractor fan not installed properly, I read the hob manual and there is supposed to be a shelf under the hob to stop scalding and electrocution and that is missing, the quartz is installed wrong, holes in the walls, chips in unit, drawers not opening and shutting, we got a new kitchen to make our lives easier and we have been robbed by Howdens a big company, I have been left with a kitchen worse than I had it before, how can they treat their customers like that, I feel so bad that its affected my health so bad
Tracy
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2 months ago
Always friendly service here top place…
Always friendly service here top place great products
Mr Carl Pattinson
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3 months ago
Excellent products
Excellent products, excellent prices, excellent advice and excellent service.
GWEN ROBINSON
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3 months ago
I Had kitchen fitted by howdens…
We had a kitchen fitted by howdens peterlee on the 23rd of October and still waiting for it to be finished, the first thing was the design was wrong so the kitchen fitters couldnt fit it to the design, I have had two taps on still waiting for 3rd to be fitted as the fitter broke the second one, had engineer out to fix the extractor as the water was gushing out of the units it took me 7 hours to clean the mess, the engineer said it hadn't been fitted to the outside, he said it was useless, I also asked him to look at my induction hob because it took 3 hours to boil two potatoes and a hand full of cabbage only to be told that you can only use one hob at a time and that it's not an induction hob it's ceramic, I had asked for induction hob and one that doesn't scratch I have only used it once and it is scratched, I can't understand why they would put a hob in like that when they knew that I am disabled and my dad is 85 years old, my dad had saved that money for 35 years for this kitchen, nobody would ask for a hob like that, we paid 2600 for quartz work top to be fitted that has been put on wrong, the people who came to fit it were 3 hours late they didnt get to the house till 5.30, it took them half an hour to put in, we paid for 6 square meters and we have got half that, we had to pay for £70 for cut outs for the hatch the sink and hob and they have kept the cut outs, where they had to re position the units I never received the quartz for there and I am left with holes in the walls, the drawers sometimes open and there are chips where the oven has been put in, I have emailed howdens, my dad has been in to see them and we are just getting nothing back, once they have your money looks like customer care goes out of the window, 14 grand for a kitchen I can't use, I wish I had gone to a decent company that cares about its customers, its been a rotten Christmas worrying about this kitchen, not only that we haven't been able to cook Christmas Dinner we had to have a microwave meal, I emailed them on the 9th of December and I got an email saying he had to talk to his manager, it must be a long talk, not only have we now not got a working kitchen we don't have the money to get it put right, the stress has made us both poorly
Tracy
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4 months ago
I had a kitchen fitted with howdens and…
I had a kitchen fitted with howdens and it cost over 12 grand and everything has gone wrong with it, you email and you get no response, I asked for certain appliances and I received bottom range goods that don't even work, the quartz was put on wrong and I still after 6 weeks haven't received a reply its disgusting, they don't give you a run down of what you will receive or how much each item is, I cry myself to sleep every night its made me feel suicidal
Chronicpain Leppar
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4 months ago
1.Stock levels.
1.Stock levels. 2. Staff -great
Mr BIPIN CHAUHAN
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5 months ago
Great customer service
Excellent service for ordering new fitted kitchen. Always a pleasant experience when visiting the show room. Would recommend Howdens to everyone.
MRS A. from Co. Durham
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6 months ago
Good service Great offers.
Good special offers. Good efficient and friendly service
GWEN ROBINSON
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7 months ago
Great service, great product - you get what you pay for!!
We moved into a great flat and thought the kitchen was okay - until it came to trying to use it!! A friend recommended we contact Howdens in Peterlee and they would come out and have a look to see what could be done. Charlotte Preece contacted us to arrange an appointment and came out to have a look. She asked us loads of questions about what we wanted in a kitchen and then set about taking some measurements. She then invited us back to their showroom to have a look at the 3d design she had created for us and it looked fabulous. We then decided to tweak it and add a rangemaster cooker and Charlotte amended the design accordingly. It couldn't have been better!! David Richardson (superstar!!) did the fitting of it for us (and some sliding door wardrobes too!) and we couldn't be happier. We've gone from a totally dysfunctional space, to a very practical and functional space - with loads of storage!!
Susan - Co. Durham
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7 months ago
Great service and customer care
I ordered some flooring and underlay, and when I phoned to arrange a pick up day I was informed if I picked it up the following day, I would receive a discount. 10 out of 10 for putting the customer first. Peterlee Branch.
Gary coulthard
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8 months ago
Peterlee staff very welcoming and…
Peterlee staff very welcoming and helpful
ETTO WINDOW & DOOR SERVICES
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8 months ago
Fantastic company to deal with
Fantastic company to deal with. Excellent customer service and very helpful always, 👍👍👍👍
Dave
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9 months ago
Polite communication
Polite communication Great product knowledge Swift order /delivery time
Stephen
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9 months ago
Bad communication has cost our company…
Bad communication has cost our company money. Consequences from a member of staff not communicating has cost us money. We spend a lot of money on products as price is mostly good and products fit for purpose. Stock is a good range and most available next day which is unfortunate as e will be going elsewhere
Leigh