Latest Trustpilot reviews for Sunderland
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23 days ago
Simon was a great help
Simon was a great help
CASTLETOWN MAINTENANCE
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a month ago
Really great service
Really great service, helpful staff willing to take the time to show you items (taps in this case). Checked the packaging and realised it had been opened and so organised to order in a brand new one. Thanks
Mr DAVID MOORE
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6 months ago
Helpful personal
Helpful personal, friendly but professional.
Graham Close
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7 months ago
Fast and friendly service from all…
Fast and friendly service from all staff.
David Webster
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7 months ago
Ordered flooring & picked up 2 days…
Ordered flooring & picked up 2 days later, exchanged one box for other materials, all went well & no issues
DW TALBOT PLSTERING & RENDERIN
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7 months ago
Staff are always very helpful
Staff are always very helpful
Brian Colledge
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7 months ago
Poor quality, bad customer service. AVOID.
Avoid this company if you want a high quality kitchen. After purchasing kitchen through Sunderland store, the items delivered were shockingly bad. The carcass comes as standard with chips on both the shelves and around numerous pilot holes. After complaining about the poor quality I was informed this is how they sell products and they are all chipped - at no point during the sale process was I told their products come with chips as standard and that this is the companies accepted level of quality. Their solution was to stick a load of white stickers over every chip, with stickers that are a different colour to the internal material. Quite simply, poor products and poor customer service. They've now refused to deal with complaint direct with me, stating it must go via tradesman despite the fact they've dealt with me only from design, order and delivery as well as taking payment direct from me.
HJ
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9 months ago
Great service and friendly staff
Great service and friendly staff
Fiona Barnes
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9 months ago
It's always a good experience,friendly…
It's always a good experience,friendly staff who know what they are talking about
stephen veitch
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9 months ago
Great experience
Howdens were great throughout, happy to accommodate and very professional and friendly. Their associated fitters JHB joinery were superb! Great lads happy to advise and go the extra mile.
Dawn Reay
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11 months ago
Very good and really helpful
Very good and really helpful
CASTLETOWN MAINTENANCE
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a year ago
Absolutely shocking if you have a…
Absolutely shocking if you have a customer service manager this you wouldn't believe
BRENDON SLOANES
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a year ago
Quick nd easy to get what I wanted and…
Quick nd easy to get what I wanted and the staff knew exactly what I wanted ..
David Webster
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a year ago
It's always so easy and a welcome from…
It's always so easy and a welcome from the staff
stephen veitch
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a year ago
Price matched a B&q/magnet kitchen only…
Price matched a B&q/magnet kitchen only to miss of all wall units once delivery had been taken, it was too late to change it as I had a fitter on site ready to fit
INSTABATHROOMS LTD