23 days ago

Poor quality product

We brought a Howdens kitchen with Lamona appliances 8 months ago. The combi oven fan failed. The first attempt to repair it, the company called a company who did not deal with combi ovens which I only found out when I called asking where the engineer was. Second attempt, engineer brought wrong part, third attempt engineer called to say part was damaged, fourth attempt engineer called to say he had wrong part. Still waiting on repair. Disappointed and angry is an understatement. Spent a lot of money on what feels like second rate equipment. Would have gone to Wren if I'd have known. Hindsight is a wonderful thing!!!

Terry Bullock

a month ago

Great attention to detail with site…

Great attention to detail with site visit and providing us with a kitchen 3D design. Plus we got a free hood for the extractor.

JOINT INVEST LTD

2 months ago

Connie was an absolute pleasure to deal…

Connie was an absolute pleasure to deal with today. Helpful, informative and friendly. A realm asset to the team there! Roger

Roger Docherty

2 months ago

Helpful and friendly.

First time ordering a kitchen from Howdens. There was a lack of communication regarding the delivery and the design didn't workthat well. After speaking with the manager, he was able to sort it all out. Provided a clear solution. I appreciate Zoe and the management's effort.

H. Malik

2 months ago

Sales person friendly and extremely…

Sales person friendly and extremely helpful

Mr Mark Oliver

3 months ago

APPALLING

APPALLING! Plagued with issues from day 1, including: - Quotes that weren't itemised so you don't know how much ach element costs so you can price compare (despite several requests for an itemised quote); - When an itemised quote finally did materialise, items had suddenly appeared at an additional cost that hadn't been there previously; Then came the hard sell — “this price only available if you book in the next two weeks” Ugh! - Designers leaving half way through the project and handing over to someone who hasn't got a clue; - Incorrect items sent (chrome fitting instead of brass); - Informing me that they don't have the items I requested MONTHS ago (explaining why the wrong items were included in the delivery); - Wine coolers that--when installed--are too narrow to open, remove shelves, or hold a bottle of wine (?! Seriously ?!); - Items specified during the design phase missing altogether from the order; The brass “hinges” supplied, were neither brass, nor hinges, but overpriced decorative TAT that were completely unnecessary and are again flawed by design - they actually prevent the cupboard doors opening and closing properly; - "Full-assembled" units arriving in so many dismantled pieces I lost count and the fitters had to add extra time to put it all together. Why did I use them? For reasons unknown, they were recommended by the fitters. However, I would NEVER recommend Howdens in a million years. If you're looking for an honest, transparent, reliable kitchen company, KEEP LOOKING!

Andrew G

4 months ago

APPALLING! Plagued with issues from day 1

APPALLING! Plagued with issues from day 1, including: - Quotes weren't itemised so you don't know how much each element costs so you can price compare (despite several requests for an itemised quote); - When an itemised quote finally did materialise, items had suddenly appeared at an additional cost that hadn't been there previously; - Designers leaving half way through the project and handing over to someone who hasn't got a clue; - Incorrect items sent (chromes lights fittings instead of brass); - Informing me that they don't have the items I requested MONTHS ago (the reason why the wrong items were included in the delivery - why wasn't I contacted??); - Wine coolers that--when installed--are too narrow to open, remove shelves, or hold a bottle of wine (?! Seriously ?!); - Items specified during the design phase missing altogether from the order; - "Full-assembled" units arriving in so many dismantled pieces I lost count and the fitters had to add extra time to put it all together. Why did I use them? For reasons unknown, they were recommended by the fitters. However, I would NEVER recommend Howdens in a million years. If you're looking for an honest, transparent, reliable kitchen company, KEEP LOOKING! - - UPDATE - - Despite their response below, I'm STILL waiting for someone to get back to me. Useless!

Drew

4 months ago

Yes they so good help full always…

Yes they so good help full always service 10 out of 10 Glad to see you and help with anything

G G BUILDERS

7 months ago

Iyoung lady that served me was very…

The young lady that served me was very helpful and informative, she also got my items brought out to me very quickly.

Martin Gavin

8 months ago

Staff are very friendly and helpful

Staff are very friendly and helpful

Manminder

9 months ago

Good service and lots of choice

Good service and lots of choice

CHELA BUILDERS

a year ago

Very efficient service with a great…

Very efficient service with a great customer service policy

Mr frank Casey customer

a year ago

Such efficient and helpful staff Coventry

Such efficient and helpful staff

Alan Griffiths BEM

a year ago

Fantastic products and great service

Fantastic products and great service

Mo

a year ago

AlwaysThe Kitchen Crew happy cheerful and willing to…

Always happy cheerful and willing to help whenever I go in, a great team.

Martin Gavin