a month ago

Painful process but quality does seem decent

The quality of the kitchen seems good, but the entire process of design and delivery has been problematic. Specific things I asked for at the start were not on the design and I often had to ask for design changes multiple times before they were added. They seem keen on padding quotes with things you don't ask for, like cutlery trays and splashbacks. I trusted that the designer would order correct quantities instead they ordered 9m of worktop when the design maxes out at 5.5m, 24 cupboard handles when the design shows 17 and charged me for an upstand that they never delivered. I ordered extra shelves for a larder cupboard and explicitly asked if the shelf supports would be included. I was told yes and when they delivered them there were no shelf supports. All of these things were resolvable, and were indeed resolved by Howdens but the effort to sort out things that shouldn't have happened in the first place just isn't worth it.

J

a month ago

Always helpful and competitive on price

Always helpful and competitive on price

Mr Wood

2 months ago

The team are always helpful

The team are always helpful

KEVIN ROBERT WOLTON

2 months ago

Top class as always

We have used Howdens many times before. The service levels and products continue to be at the highest levels. Keep up the good work. I would recommend to anyone.

Barry Banks

3 months ago

First I do appreciate that is a quick…

First I do appreciate that is a quick delivery and all in stock. For that I will give 11stars . But for the communication, price update and returns in its a slow process! . And no matter how big or small it is the kitchen it should be treated with care. Hope that will improve for the future. Thank you for your business.

Johny In

3 months ago

Matt has been very helpful & efficient

Matt has been very helpful & efficient

S Frost

4 months ago

Great to deal with and they always look…

Great to deal with and they always look after me well as a trades person. (Martlesham Heath Branch)

J Warth

5 months ago

Great service easy to order from and…

Great service easy to order from and friendly customer care

Mr Chris Rainger

5 months ago

Easy to deal with, good prices.

As a small buyer of home improvement stuff at the budget end, I usually try Howdens first, the cabinets (I buy flatpack) go together accurately, the worktops are well priced and stock is usually available. Staff are helpful and friendly.

JOHN DAVIS

7 months ago

Good quick service

Good quick service

Mr Pyke

7 months ago

Well staffed and good sevice

Well staffed and good sevice

ROBERT WORNE

8 months ago

great service and helpful staff.

great service and helpful staff.

Geoffrey Mayhew

9 months ago

Quality is great and after sales…

Quality is great and after sales service perfect.

KJL Building Maintenance

11 months ago

You won’t beat them !

ALWAYS friendly & show a willingness to help … suggesting alternatives / price comparisons ! Parking - not usually a problem … always offered a coffee - indeed nothing is too much trouble … compared with similar trade outlets tend to go with this company / branch every time !

Chris Pead Properties

12 months ago

Great staff and good products

Great staff and good products

Margaret