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Trade customers

Our aftersales support

We offer a number of aftersales support services for you and your customer to ensure your project and their home improvements run smoothly. Learn more about each one.

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No-call back quality guarantee

In the rare event of a faulty product or order error, we will replace items immediately at your local depot. This means you will experience minimal delays getting your job completed.
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Spare parts service

Sometimes parts go missing or need replacing. That is why our depots stock a wide range of spares for kitchens, joinery and hardware, so you have the essentials you need to get your job completed to a high standard and on time.  

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Appliance assistance

Your local depot is best to answer any questions you have on the job about the installation of our products. For out of hours queries, call our 03444 600 006 for advice and information from our appliance aftersales team.

Aftersales support for homeowners