At each Howdens depot in the UK, we are focused on unrivalled customer service and pricing. Here is how we achieve that aim.
A trade-only approach
All our products require professional installation and that is why we only sell to trade professionals. We are also a local business. Our depot managers hire their own staff, refine their own stock to suit local needs and adjust their own pricing to suit local conditions.
Confidential trade terms
We offer our trade customers a confidential discount and a personal account service. When preparing an estimate for the benefit of our trade customers, this may include costs that they have set and expect to receive from their customer, which may include sourcing, consumable items, transporting and installing our products, and a commission.
The final price for the supply and installation of a kitchen is agreed between our trade customer and their customer. We do not participate in the negotiation between them, and are not responsible for the builder’s work or for the price that is finally struck between the builder and their customer. This includes the amount of any costs or commission paid by the customer to the builder.