a month ago

Excellent service

Excellent service, would use again and recommend to anyone

Lynn

a month ago

New kitchen

Lee the designer has done an amazing job, it now looks fantastic. I would highly recommend, Howdens Lee also found the kitchen fitter 'Fitz Kitchens' who are amazing, Martin & Kerry.Their attention to detail and efficiency are second to none. All issues were sorted quckly with no delays.There precision fitting is second to none. And they're lovely people to work with too. I would with out doubt highly recommend 'Fitz Kitchen's.

Kevin Mcknight

a month ago

Customer …

When choosing what I wanted the the staff where very supportive in helping me pick what I wanted. Very friendly very clean. And a cup of coffee with a biscuit. What more could I ask for

karie harvey

a month ago

Spot on here 👌

Hey, the crew at Burnley are spot on.. they help me no end and the prices spot on too 👌👍

Mark Powell

2 months ago

Jacob is a really good salesman,very…

Jacob is a really good salesman,very helpful,good suggestions ,helped us stick to our budget ,great hot chocolate in machine

Mr Horsfall

3 months ago

Very nice good service

Very nice good service

MR M YOUNIS CHADUOHRY

4 months ago

When the kitchen was being planned

When the kitchen was being planned, I discussed at length the base corner unit. My previous corner unit had been difficult to use, however the new Howdens one, is not only difficult but so narrow it's unusable. Kitchen planning has not used the kitchen to it's full potential, a lot of wasted space. My original choice was wren but due to my fitter who said he would rather go with Howdens. Someone since told me this is because they make commision on kitchens, I'm not sure if that is true. Then there is 6 units with no shelves, I thought that all units came with shelves.Thank God for Gareth who has taken responsibility and is trying to put all the mistakes right, he rang Howdens, who said they would ring me. I had a missed call rang them back and spoke o Chloe who said the manager was busy, that was over 2 weeks ago still not heard from Howdens. Not how you treat customers, but I now really wish I'd got my kitchen from wren. So no shelves cupboards not workable, chimney does not fit extractor, and this is just the kitchen. The mistakes the fitter has made on top of that, is just so distressing. So 2 weeks after writing this and still no one has contacted me, for me this is an admission of their guilt, and I would have had a better kitchen from Wicks or B&Q.

Jennifer

4 months ago

Great service as always at Howdens…

Great service as always at Howdens Burnley. Excellent service and team 👍

Stephen Holden

4 months ago

Poor experience

Poor experience. They called to cancel measuring kitchen appointment due to illness and rearranged - fair enough. Didn’t bother turning up or calling to cancel the rearranged appointment. So unimpressed, I seriously don’t know how this business is so highly rated.

Kirsten Baker

5 months ago

The team were brilliant nothing was a…

The team were brilliant nothing was a problem had to swap some things out and they exchanged then without a problem. Friendly and efficient 😀

solutions

7 months ago

Joyous experience from start to finish.

We initially approached Howden’s in Burnley with an outline sketch of the kitchen we would like and one of their designers, Lee, came round to the house to measure up. A lovely, helpful, very professional young man who then went away and a few days later had a 360 degree kitchen design ready for us to view. He discussed this with us at great length and together we reached a final draft which we were very pleased with. He also recommended a husband and wife team of fitters - Martin and Kerry at Fitz Kitchens - who he was confident would do an excellent job for us. And boy was he right! We cannot praise them highly enough! Martin is a real perfectionist - keen to get everything absolutely right for us regardless of how long it took him - and Kerry was his 5 star support, not only keeping everything spotlessly tidy but being very handy with a power tool herself and instinctively knowing what Martin needed her to do next. An impeccable team! We consider ourselves so lucky to have found them. Communication with Martin when he was not at our house was so easy, via Messages, and he always replied very, very quickly. He made us feel like we were very important customers and nothing was too much trouble. We really cannot recommend Fitz Kitchens highly enough.

Denise Somerfield

9 months ago

Great quality, great service

We've had two projects completed by Howdens Burnley. A utility room and full kitchen. Both projects went smoothly, Lee the designer has done an amazing job, it looks fantastic. We've found any subcontractors really friendly and helpful. Worktops, Electrical, fitting etc. Both rooms have been fitted by 'Fitz Kitchens' who are a recommended supplier for Howdens. Their attention to detail and efficiency are second to none. If there were any small issues they flag it up with a solution. They are absolute craftsmen in terms of precision fitting. And they're lovely people to work with too.

Kath

9 months ago

Another excellent kitchen, flooring etc.

This is our 3rd kitchen from Howdens and the second one fitted by the outstanding husband and wife team of Kerry and Martin of Fitzkitchens not only did they fit the kitchen, using additional products supplied by Howdens they replaced all internal doors, skirting boards, architraves, laid Quick-Fit flooring throughout the house and installed some fitted wardrobes. Howdens offer excellent products which gives installers a good base but Kerry and Martin bring another dimension to everything they do. They are exceptionally customer focussed and the knowledge they bring and their attention to detail ensures you get the very best finish, nothing is too much trouble. They are exceptionally good at problem solving too and nothing is too much trouble. For us it wasn't just about the kitchen which was superbly installed, they took on far more including replacing 2 bathrooms as well. There is nothing they can't do it seems and everything is always performed to the highest standards. They are a pleasure to have in your home and they ensure your home is respected and they maintain a high level of cleanliness and order at all times. Last but not least we should give a mention to Jacob at Howdens, there were a couple of niggles with a few things which is inevitable with a big project but Jacob was excellent in making sure that things were resolved and communicated effectively at all times. In summary, wouldn't hesitate to order another kitchen, flooring and doors etc. from Howdens Burnley but above all we can and do thoroughly recommend Martin and Kerry of Fitzkitchens.

Lorraine Stanton

9 months ago

purchased some good quality doors at a…

purchased some good quality doors at a reasonable price.quick and easy turnround.many thanks

David Hargreaves

a year ago

The staff are amazing

The staff are amazing, could not help me enough!!

DAVID COBB