today

Excellent customer service and kitchen!

I have recently purchased my kitchen from Guy at Howdens. He has been excellent! When I initially designed my kitchen I had no idea what design I wanted and he helped me through this entire process, suggesting colours, worktops etc. Guy even came back to visit my kitchen after it was installed to hand deliver an extra part to me which is excellent customer service. The quality of the kitchen is great and overall, I have been very happy with my kitchen. I would recommend to anyone to go through Howdens and particularly Guy. Thanks again!

Katie

a month ago

Very polite customer service and…

Very polite customer service and warehouse staff. Wrong information passed to me at the desk which caused me stress, lack of proper attention conveyed over the counter

Mr Julian East

a month ago

Fantastic service and customer care

Fantastic service and customer care

Lee Copeland

a month ago

Run, run, run

Run, run, run far away from Howdens! I am extremely disappointed with my experience with them. From start to finish, the process was a series of letdowns. The quality of the materials they used is incredibly low—nowhere near what was promised. The furniture feels flimsy and poorly constructed, making me question how long it will actually last. The design service was a complete disaster. Rather than listening to my needs and offering functional, aesthetic solutions, they seemed either disinterested or completely inexperienced. The end result looks cheap and doesn’t resemble ‘fitted’ furniture in any way. The doors, in particular, are awful; they look cheaper than something you’d find at Ikea, which is shocking given the premium pricing. One of the biggest disappointments was the countertop. We only needed one meter, but Howdens required us to buy three meters since they don’t sell by the meter. This left us with an excess we didn’t want, paying a premium price for material we didn’t even like, after they quoted us an outrageous £3000 for a quartz worktop. Honestly, choosing Howdens feels like throwing money out the window. If you’re looking for quality fitted furniture, go somewhere else where they actually value quality, honesty, and design expertise.

Gheorghe Jenica

a month ago

Very helpful and efficient about all…

Very helpful and efficient about all products and advice thanks

Mr Gill

7 months ago

Went smoothly but a couple of items…

Went smoothly but a couple of items were not in stock, chaps really helpful.

Peter

7 months ago

What's not to like?

Great customer service. Always try and get you the best price. Good quality products and good value for money. Delivery driver was extremely helpful.

Holmsey

8 months ago

The Staff was very helpful and polite

The Staff was very helpful and polite

Sajid Husain

8 months ago

The Crawley store and staff are…

The Crawley store and staff are faultless nearly all of the time. Very polite staff and usually have items required in stock or arrive shortly. The same cannot be said for their atrocious app though! It pains me to use it. I could go into details here but I have written an app review on the app site. I hate the app. It needs replacing. Enough said.

David How

9 months ago

Perfect as usual

Perfect as usual. Had the stock I needed so I could complete a customers contract, helpful and polite. Great to deal with every time.

AKR HOME INTERIORS

9 months ago

Good quality products at competitive…

Good quality products at competitive prices. Knowledgeable, friendly service. I would prefer a refund rather than an account credit for returned items.

Mr David Pritchard

9 months ago

The guys on the trade counter

The guys on the trade counter, at my local Howdens, are always helpful. If they don’t have what I need, they always try to get it asap.

Howell Heating and Plumbing

11 months ago

Friendly staff

Friendly, knowledgeable staff. Good facilities tea bacon sani Friday and loo. Good quality products at fair prices 👌🏻

Mr David Pritchard

a year ago

Excellent advice prompt service

Excellent advice prompt service

ALAN WINFIELD

a year ago

As usual with Howdens all efficient

As usual with Howdens all efficient

Trevor Burgess