3 months ago

False/Misleading Advert offering free bottle of prosecco

Advert offering free bottle of prosecco when you book in for measure and design for kitchen. It failed to say Howdens will keep you waiting over 3 weeks for the kitchen design, with zero communication. Then refuse to honour the offer unless you pay a £200 deposit. Must have their own unique definition of 'free'. Provide a 'non sensical' quote and fail to mention you're entitled to a free appliance. Refuse to measure the bedroom without a second appointment. When issues are raised with the manager he says he'll phone back but fails to do so. Head office are not proactive in following up feedback, nor are they in the slightest bit concerned by the misleading advertisement or absence of itemised costs in quote. Happy to readily agree there is a lack of transparency in how Howdens operate. It is said that company ethics start with the senior management and permeate through the ranks. The poor standards of conduct in Howdens appear to be well trodden in.

Gill Carnell

9 months ago

Trug

Nice pleasant reminder delivered to home

RODNEY WISE

a year ago

Friendly staff and good service

Friendly staff and good service, and reliable delivery

T Shaw

a year ago

Once again I received great service and…

Once again I received great service and the helpful and communicative staff ensured my order albeit small arrived promptly. Once again this customer is happy -thankyou

Mike Julie

a year ago

I needed tap cartridges for an old…

I needed tap cartridges for an old mixer tap model. Howdens Northallerton did a great job of sourcing what I needed and kept me regularly informed.

Mike Turner

a year ago

Always great service and after sales…

Always great service and after sales support

Jim Hargan

a year ago

Howdens Northallerton

I needed a replacement facia for my dishwasher which was under warranty but the colour had been discontinued. Although they were no longer available through Howdens the lady I spoke to (at Northallerton) who was called Tracy went the extra mile to help me and gave me some alternative options of finding the colour or nearest too that I needed. Her customer service was exceptional and I appreciated her professionalism. Thank you Tracy

customer Lynn tomkinson

a year ago

everything delivered on time and quick…

everything delivered on time and quick and easy process for our new kitchen

DEBORAH

a year ago

Exceptional customer service

Had to visit Howdens in Northallerton today after a bit of an issue that was left by our joiner. We were welcomed by a lady called Tracy Walton. Her knowledge, kindness and understanding of our situation was amazing. She sorted everything out, gave us tips, even gave our kids an ice pole each. An absolute credit to the company.

Tom

a year ago

We dealt with Trevor and Lee both of…

We dealt with Trevor and Lee both of whom were very patient and helpful and went above and beyond their roles - very happy customers

Guest

a year ago

Excellent and speedy service

Excellent and speedy service

Mike Smith

a year ago

All the staff are super helpful and…

All the staff are super helpful and always ring to ensure I'm happy with any purchases before they go onto my account. They also have decent local events/ specials on and are always in communication with myself about new products and deals

Matthew MS MultiSkills

a year ago

they all bend over backwards to help

they all bend over backwards to help

STUART GREEN BUILDING LIMITED

a year ago

Friendly and efficient staff

Friendly and efficient staff, product I needed was in stock and a good price. Great service! Thanks

ANDREW BATEMAN

a year ago

Great thks

Great thks, as always

Mrs jf