6 days ago

A* service from Harry Hill

Absolutely overwhelmed by the amount of help I’ve received by Harry. What a A* guy, cannot recommend someone enough. If you have any questions regarding your new kitchen; he knows exactly how to help in every way possible! He’s made my dream kitchen come to life! Thank you so much! Give this guy a raise! Xx

Chloé Ayres

a month ago

Absolutely awful customer Service

Absolutely awful experience of customer service at Portsmouth Farlington Branch. Supplied wrong size lining. Called spoke to manage, explained. Easier if I swapped it over at the Chichester branch. She checked they had some, agreed she would contact. This went smoothly, the managed there said take the wrong lining back, he would only bin it. Mistakes happen and whilst I didn't need it I didn't want a wrong size for me but perfectly good lining going in the bin. I thought well this compensates me for the wasted time I have had - what a great service after all. Next day I get a bill for the replacement lining from Shannon at the Portsmouth branch. Basically, she firstly denied getting it wrong, then recalled but said I should have checked, then denied sending the extra invoice, I read to her it was raised by her a 14:45 the previous day, then blamed the other manager for giving me the lining. She insisted I return it. If they wanted to collect that was fine I final said, yes she said yes but would charge for collection. Of course that was not acceptable to me so she said she would have to talk to both managers and get back to me - nothing. After 6 calls she didn't call me back so I was force to return it on my Saturday wasting yes another hour of my time. And then she blamed her manager for not sorting as promised. I have completed many 5 star reviews of Howdens but this has put me off ever using them again!

P Barratt

a month ago

Does what it says on the tin

Does what it says on the tin

s house

2 months ago

Top class service from the Farlington…

Top class service from the Farlington branch .

ACE TRADES BUILDING SERVICES

3 months ago

Helpful staff

Helpful staff

G GRADON PLASTERING SPECIALIST

4 months ago

Good price

Good price , good service, thank you all .

MR K CRONIN

4 months ago

Nothing to much trouble and they go the…

Nothing to much trouble and they go the extra mile. Good service

KEVIN LONG

4 months ago

Great service

Great service

customer

5 months ago

Kitchens over years

I have been using Howdens for all my kitchen needs for years, and I must say that my experience has been outstanding, thanks to Harry at the Portsmouth/Farlington branch. As a building firm owner, I've dealt with many suppliers, but Harry's exceptional customer service truly stands out. From the very first interaction, Harry has been incredibly attentive, knowledgeable, and professional. He always goes above and beyond to ensure that my orders are perfect, providing valuable insights and recommendations that have consistently improved my projects. His commitment to quality and his willingness to accommodate any request have made a significant difference in my business. Harry's dedication and proactive approach make the entire process seamless and efficient. It's rare to find someone who not only understands the technical aspects of the products but also genuinely cares about customer satisfaction. His efforts have earned my trust and loyalty, and I wouldn't use anyone else for my kitchen needs. I highly recommend Harry and Howdens for anyone in need of top-quality kitchens and exceptional service. Thank you, Harry, for your continued support and for making every project a success!

Robbie Rice

7 months ago

Bitterly disappointed in my door…

Bitterly disappointed in my door handles purchased from Howdens by my builder - had them a few years but didn’t expect to need to replace so many - I had handles previously last 20+ I mean they are door handles internally fitted. The ones with locks for bathroom the locks have fallen out malfunction. A few of the normal door handles don’t work so well the doors end up opening even when you shut them with force. I have cats I need to keep downstairs and despite knowing I’ve slammed the door it’s later opens. The handle is loose and floppy and hangs down. I’ve decided to share this as it’s not a one off case. It’s more money I’ll have to fork out for both new handles and the labour be aware these handles are not built to last - they were not cheap ones either as I wanted to safe guard exactly this happening.

Gina Hankin

7 months ago

Helpful as always!

Helpful as always!

Steven Wooldridge

8 months ago

Very helpful at the front desk new…

Very helpful at the front desk new exactly what I wanted and phoned through to different branch to check stock availability enabled me to pick up gear later that day

MICHAEL ELLIOTT PROPERTY SERVI

8 months ago

Top Service at Farlington Howdens

Very pleased with our Chelford Dusk and Marine blue combo kitchen supplied by Portsmouth branch. Excellent service from Harry through the design process, great ideas and suggestions, accommodated our various changes along the way and at a very competitive price. Friendly, helpful after sales service too by all on the counter at this branch. Overall highly recommended!

Sean Williams

8 months ago

Helpful and friendly staff

Helpful and friendly staff

PROSPECT SCHOOL

8 months ago

In stock

In stock, good advice given by Sam and decent product

Rene V