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About Cookies

Our website www.howdens.com (including howdens.com/log-in-register, careers.howdens.com and my-kitchen.howdens.com), use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

 

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit, if you agree. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application.

We use first and third party cookies in connection with our website. First party cookies are cookies placed by us to collect information about you. However, certain cookies available through our website are placed by third party website operators. This means that the information about you collected by those third party cookies will be shared with the relevant third party. Please refer to the relevant third party website operator’s privacy notice for more information about how they may use such information.

 

How long do cookies last?

All cookies have expiration dates that determine how long they stay in your browser:

Session Cookies – these are temporary cookies that expire (and are automatically erased) whenever you close your browser.

Persistent Cookies – these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them.

Cookies used on this website

We use the following types of cookies on our website:

Essential Cookies – Essential cookies are those cookies which are essential for the operation of our website. Essential cookies include cookies that enable you to log into secure areas of our website.

Functionality Cookies –These cookies recognise you when you return to our website, they remember your preferences and they provide enhanced, more personalised features.

Analytics/Performance Cookies –Analytics cookies, along with other information, allow us to calculate the aggregate number of people using our website, and which features of our website are most popular. This information is generally used to improve the website.

Social Media Cookies –These cookies are used to personalise your interaction with social media, such as Twitter, Facebook, and YouTube. Such cookies recognise users of those social media sites when you view social media content on the website. They also allow you to quickly share content across social media, through the use of simple “sharing” buttons. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies.

Targeting Cookies –Targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the information and advertising displayed on it more relevant to your interests. They may also be used to limit the number of times you see an advertisement on a website and help measure the effectiveness of advertising campaigns.

The table below sets out more information about the individual cookies we may use on our website and the purposes for which they are used:

 

Cookie

Name

1st or 3rd Party Cookie

Cookie Type

Description

Duration

Google Analytics

_utm*, _ga*, _gid,_gat*

1st

Analytical

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. More information is available from the Google Developers site.

Up to 2 years

Google Ads

_gcl.*

1st

Analytical

Used to measure performance of Google Ads.

Session – 1 year

Optimizely

Optimizely*

1st

Functional

Optimizely uses persistent visitor-level cookies and localStorage to uniquely identify visitors, track their actions, and deliver consistent experiences across page loads. It sets a number of cookies, each storing a different set of data.

6 months

Facebook

_fbp

1st

Social

To enable us to optimise and serve adverts on Facebook and other third party sites based on a) your past visits to our website and b) your interaction with our adverts and content on Facebook, adverts are served after you have visited our site using non-personally identifiable information.

3 months

Bing

_uetsid

1st

Analytical

These cookies are used to collect information on how visitors use our site and which pages have been viewed, including whether a visit has resulted in an enquiry or request for further information. Any information that is gathered will remain anonymous and cannot be used to identify you.

4 months

Cookie Notification

uccookie

1st

Essential

Cookie notification message.

1 year

App Dynamics

ADRUM*

1st

Analytical

Cookies used to monitor application performance.

Session

Microsoft .NET

ASP.NET_SessionId

1st

Functional

These cookies are used to identify users session on the server by the unique ID without collecting personal data.

Session

Microsoft .NET

.ASPXAUTH, PXAUTH

1st

Functional

This cookie is used to determine whether the user is authenticated, i.e. the identity of the user has been determined. Cookie is session based i.e. cookie is deleted when browser is closed or when user logs out.

Session

Sitecore

SC_ANALYTICS_GLOBAL_COOKIE

1st

Analytical

These cookies are used to track anonymous users on the website for Sitecore to build a persona based on their action on the website without collecting personal data.

Not limited

Customer login

userState

1st

Essential

Cookie to store logged-in user data. Cookie stores the Active Account Id, based on this transaction etc are displayed, also uses Customer Login User Id for analytics and other user basic details. This cookie is deleted when the session ends or when users logs out. The following is stored in cookie:
Email Address
Active Account Number
Customer Login User Id
First Name
Last Name
Accounts List
Full Name

Session

Customer login

BNES*, BNI*, glt*

1st

Essential

These cookies are used to support login to our my account area of the website.

Not limited

Payment system

Basket

1st

Essential

Cookie is used to store the invoice(s) the user is making the payment on. Cookie stores Billing Id, Amount and Quantity. The total amount of all items in cookie is used by the payment system to allow user to pay. Billing Id's are used to update the SAP system.

Session

Payment system

BPSTransactionNumber

1st

Essential

Cookie stores the Transaction Number provided by the Payment System, received when the payment request begins. Once the payment details are provided cookie is used to get the payment status. Cookie is deleted when the payment status is received

Session

Trade Account Login

apiDomain_<apiKey>,_gig_llu,_gig_llp,_gig_lt / glt_<APIKey>,
_gig_shareUI_lastUID,gig_hasGmid,hasGmid,gst,ucid,glnk,
gmid,GSLM_<siteID>,gig3pc,gig3pctest, (when using bypassCookiePolicy in theglobalConf), gig_debug,_gig_dbgConsole_log,_gig_APIProxy_enabled,gac_<APIKey>,
gltexp_<apikey>,_gig_<id>_cb,ua_<apikey>,__gigAPIAdapterSettings_<apikey>_<build>,(Local Storage),gmid (Local Storage),ucid (Local Storage), _gig_gmidt (Local Storage)

1st

Essential

Cookies used by the Trade Account Login to enable user recognition when logging back in, for user authentication, generating reports, and used by the Web SDK to get saved response.

Up to 6 months

 

Consent to use cookies

Non-essential Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. Further, if you give your consent and then change your mind you can block or delete them (see below).

Essential Cookies – Please note that we do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see below).

 

Refusing, blocking and deleting cookies

You can block the use of cookies altogether by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, please see “How to change your cookie setting” below.

Please be aware that in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you subsequently block or delete those cookies, some aspects of our Site may not work properly, and you may not be able to access all or part of our Site.

 

Cookies used in emails

Please note that any emails you receive from us may contain cookies or similar technologies to help us to see if recipients have opened an email and understand how recipients have interacted with it. Once you click on an email that contains a cookie, your contact information may subsequently be cross-referenced to the source email and/or the relevant cookie. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.

 

How to change your cookie settings

Google Chrome

  1. Click 'Customise and control Google Chrome' in the top right of the browser window
  2. Select 'Settings' from the menu
  3. Scroll to the bottom of the settings page and click the '+ Show advanced settings' link, additional options will appear
  4. Scroll to the 'Privacy' section of the page and click the 'Content Settings' button
  5. In the 'Cookies' section of the pop-up window select 'Block sites from setting any data' and check 'Block third-party cookies and site data'
  6. For further information on the other options available please consult the help menu.

Mozilla Firefox

  1. Click 'Tools' in the top menu of the browser window
  2. Select 'Options' from the menu
  3. Select the 'Privacy' tab at the top of the pop-up window
  4. In the 'History' section of the page, click the drop-down box and select 'Use custom settings for history', a series of check-boxes and options will appear
  5. To turn off all cookies, un-check the 'Accept cookies from sites' option, then click 'OK' at the bottom of the pop-up window to save and close.
  6. Please refer to the help menu for more information on other cookie settings available.

Internet Explorer

  1. Click the 'Cog' icon in the top right of the browser window
  2. Select 'Internet Options' from the menu
  3. In the 'Internet Options' pop-up window select the 'Privacy' tab
  4. Click the 'Advanced' button
  5. In the 'Advanced Privacy Settings' pop-up window, check the 'Override automatic cookie handling' check-box, the other options will now be available
  6. For both 'First-party Cookies' and ' Third-party Cookies' select the 'Block' option, click OK to save your settings
  7. Click 'OK' in the 'Internet Options window to return to your browsing session
  8. For further information on options available please refer to the help menu

Safari

  1. Click the 'Cog' icon in the top right of the browser window
  2. Select 'Preferences' from the menu
  3. In the 'Privacy' pop-up window select the 'Privacy' tab
  4. In the 'Block cookies' section of the window, select the 'Always' option
  5. Close the 'Privacy' pop-up window to save your settings
  6. For more information please consult the help menu

Document Control

Version: 2

Last Updated: 10 June 2020