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Aftersales policy

Our aftersales policy

We offer a number of aftersales services to ensure your project runs smoothly. Learn more about all the ways we can offer support from appliance assistance, spare parts and quick product replacements below.

Aftersales support

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No call-back quality guarantee

In the rare event of a faulty product or order error, we will replace items immediately at your local depot. This means you will experience minimal delays to getting your project completed.
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Spare parts service

Sometimes parts go missing or need replacing. That is why your local depot stocks a wide range of spares for kitchens, joinery and hardware, to ensure your project is finished to a high standard or parts can be renewed, if needed, over time.

Product support

Find contact details to resolve your product queries, including information on how to contact your product manufacturer on our product support page.
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Your local experts

Wherever you live, you are never too far away from your nearest Howdens. Find your closest depot for expert advice, product insight and bespoke design service to get started on your next kitchen or joinery project.