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Guarantee Terms and Conditions

Howden Joinery Limited (“Howdens”) is proud to offer Guarantees on a select range of products, as detailed in the table at the bottom of this page. These Guarantees are in addition to your statutory rights and are subject to the terms and conditions detailed below.

Product Guarantee Terms and Conditions

These terms and conditions apply to all products referred to in the table below.

Each Guarantee starts from the date of original purchase for the period stated. Howdens’ obligations under the Guarantees are limited to repair, replacement on an exchange basis, or the issue of a refund of the costs of the goods or those parts of the goods which are defective (at Howdens’ sole discretion).

The Guarantees do not exclude or limit your statutory rights.

Important notes

The Guaranteed Product must be correctly installed, located and used in accordance with any manufacturer’s instructions provided or made available with the product.

The Guarantees only apply to products that have been installed in a residential home within the UK (England, Wales, Scotland and Northern Ireland) & the Isle of Man and do not apply to commercial use or use in a commercial property unless otherwise stated within the product information.

The Guarantee only applies to the country of purchase and is not transferrable to any other countries.

In addition, the Guarantees do not cover:

replacement of any accessories and/or consumable items;
damage or repairs required as a direct or indirect result of:
- wilful damage, negligence, accidental damage, misuse of a product;
- alterations or repairs made by a third party;
- failure to store or use the Guaranteed Product properly and in accordance with Howden’s or manufacturer instructions;
- swelling due to excessive moisture or other neglect;
- improper storage following delivery, rot and/or infestation following delivery, leaks (or similar incidents);
damaged or repairs caused by faulty or incomplete installation and/or repairs by an unauthorised person;
damage caused by events outside Howdens’ control, including but not limited to household fires, explosion, contact with corrosive matter, extreme weather conditions, flood or vandalism;
damage caused as a result of fair wear and tear; and/or
damage caused or contributed to by pets, insects or other animals.

Any repaired, exchanged or replacement products will be guaranteed on the terms of this Guarantee for the unexpired portion of the guarantee period only and subject to these same terms and conditions.

How to make a claim under this Guarantee?

In the unlikely event of a problem occurring with your Guaranteed Product, please ensure you have proof of purchase and contact your local Howdens Depot who will be able to assist further.

Your local Howdens Depot will investigate the claim and if we believe there is a defect or fault covered by the Guarantee, we will at our option provide one of the remedies detailed above.

If you have any questions about the Guarantee on any of the products you have purchased, please contact your local Howdens Depot who will be able to advise further.

If you purchased a Guaranteed Product from one of our trade account holders, you do not need to go through them to be able to make a claim. Please contact your local Howdens Depot for further assistance.

Product Guarantees

Guaranteed Product	Guarantee	Length of Guarantee
Kitchen Cabinets	Your Howdens’ kitchen and bathroom cabinetry is guaranteed against issues arising from defects in the manufacturing process or raw materials	25 Years
Cabinet Doors	Your Howdens’ cabinet doors are guaranteed against issues arising from defects in the manufacturing process or raw materials	5 Years
Worktops (excluding Apollo Quartz and Apollo Slab Tech)	Your Howdens’ worktops are guaranteed against issues arising from defects in the manufacturing process or raw materials	1 Year
Apollo Quartz and Apollo Slab Tech Worktops	Your Howdens’ worktops are guaranteed against issues arising from defects in the manufacturing process or raw materials	10 Years
Flooring	Finish and wear guarantee Howdens guarantees that your flooring will not separate, peel or wear through for the time specified, within the environment specified (residential or commercial) and, where stated, the use specified (light, medium or heavy).	Please refer to individual product information for further details
Flooring	Structural Howdens guarantees that your flooring will not buckle or warp for the time specified, within the environment specified (residential or commercial).	Please refer to individual product information for further details
Lighting (excluding bulbs)	Your Howdens’ lighting is guaranteed against issues arising from defects in the manufacturing process or raw materials	2 Years
Appliances	Your Lamona appliance is guaranteed against issues arising from defects in the manufacturing process or raw materials	3 Years
Appliances	All Lamona ovens also include a 5-year door glass guarantee against issues arising from defects in the manufacturing process or raw materials	5 Years
Doors	A selection of our pre-finished doors are guaranteed against issues arising from defects in the manufacturing process or raw materials. Please refer to individual product information for further details	5 Years
Door Furniture	Selected door furniture is guaranteed against issues arising from defects in the manufacturing process or raw materials.	Please refer to individual product information for further details
Door Handles	All joinery door handles come with a mechanical guarantee that applies to handles fitted on internal doors.	Please refer to individual product information for further details
Cutlery Trays	All Howdens Cutlery Trays are guaranteed against defects in the manufacturing process or raw materials. We will replace any cutlery tray promptly without charge (subject to availability of the model)	5 Years
Howdens Unbranded Taps	The guarantee does not cover damage or defects caused by incorrect installation, impact wear and tear, or the use of inappropriate cleaning products, nor the build-up of limescale or other system debris. The foregoing is provided that the tap has been used for normal domestic purposes and that the care, installation and maintenance instructions have been followed. Any repair must use the manufacturer’s replacement parts - the guarantee is not valid if unauthorised spare parts are used. Guarantees are not transferable and apply to the original purchaser only.	5 years
Chasewater Granite Sinks	Lifetime warranty against genuine material and manufacturing defects, (wastes/overflows/pipework excluded and subject to a 1 year warranty), fair wear due to use excluded, limited to first time purchaser and for domestic use only. This warranty is non-transferable from that of the final original domestic end user, nor applicable to commercial applications, any claim must be supported by proof of professional fitting. All items that are deemed as faulty may be subject to an inspection. We undertake to repair or replace at our discretion goods supplied that meet our warranty conditions.	Lifetime