13 days ago

Helpful as usual good quality materials

Helpful as usual good quality materials

N FARROW BUILDING MAINTENANCE

24 days ago

Had everything I needed but still awaiting phone call regarding worktops

Had everything I needed

Michael John Callman

2 months ago

Fantastic experience

We recently bought a kitchen from Howdens in Basildon and our sales advisor/designer Ed Walton was absolutely fantastic, lots of attention to detail, customer care and patience! Ed was always very personable and professional and on the couple of times we needed to return things or get replacements due to slight damage Howdens /Ed was efficient and fast in ensuring they didn’t delay our kitchen fitter and in fact went above and beyond to make sure we got the correct parts quickly - thanks to Howdens and particularly our wonderful representative Ed it made the whole process of getting a new kitchen smooth and stress free! We could recommend Howdens any day.. in short.. good quality… good service & customer care throughout the process. Thanks guys!

Deborah Spice

2 months ago

What a great service!

For some reason our large wide kitchen drawer collapsed at one side, unable to shut, tried to sort the problem but was unable to sort the problem. Took the drawer, screws etc to Howdens in Basildon and asked if anyone could help me? Without hesitation I was taken to two staff members and one said no problem mate bring the drawer in . Obviously knew exactly what to do and within minutes the drawer was back together! I was delighted! I offered them some money for a drink but they would not take it….what brilliant after sales service you have there in the Basildon Branch!

Susan Nicholls

2 months ago

Dreadful experience

Ordered a kitchen which took 5 deliveries and nearly two weeks to arrive. My customer was left without a functioning kitchen for all of this time. I lost 4 days of work because of this and have had to reschedule all other upcoming work. The kitchen design was awful. The measurements were wrong which made it difficult to fit and had to make many adjustments to get it to work. I can honestly say Im positive I will not be ordering from you again. In the 30 years of being in this trade, I have never experienced a service this bad and I will not recommend you to anybody else. My customer was looking forward to having her new kitchen but is now stressed and upset because of these issues. Not only was she without a kitchen, but her living room was like a storeroom. Howdens should be ashamed of themselves. I have to add that since all of this Kim at the Basildon branch has been really helpful. She has gone above and beyond to correct what has happened. I can't praise her enough.

wayne

3 months ago

Still waiting for a reply to my email…

Still waiting for a reply to my email sent again after no reply.

Ian

3 months ago

As always staff friendly and helpful

As always staff friendly and helpful, would always recommend.

Michael Bryant

3 months ago

Very helpful,friendly and professional

Very helpful,friendly and professional

DOMINIC DANNY BONETT

5 months ago

Fantastic services from first point of…

Fantastic services from first point of contact. Staff are amazing and help out so much Reece Ian and Zoe are brilliant

Steve Poulter

5 months ago

Perfect every thing

Perfect every thing

ESKANDAR MOHAMMADI

5 months ago

Excellent service.

Excellent service. I put through big orders, not to happy about the £120 delivery. Efficient counter service and advice

RAMSDEN HALL ACADEMY

5 months ago

**Review for Ed @ Basildon Branch

**Review for Ed @ Basildon Branch: An Exceptional Kitchen Sales Experience** I recently had the pleasure of working with Ed while renovating my kitchen, and I cannot express enough how outstanding my experience was. From the moment I walked into the showroom, Ed made me feel welcome and valued. **Exceptional Knowledge and Expertise** Ed's extensive knowledge of kitchen products and trends was immediately apparent. He took the time to understand my specific needs and preferences, providing insightful recommendations that perfectly suited my style and budget. Whether it was appliances, cabinetry, or countertops, his expertise shone through in every conversation. **Personalized and Attentive Service** What sets Ed apart is his commitment to personalized service. He patiently answered all my questions, provided detailed explanations, and never once pressured me into making a quick decision. His attention to detail ensured that I felt confident and informed throughout the entire process. **Creative and Practical Solutions** Facing a few design challenges in my kitchen layout, I was amazed by Ed's creativity in finding practical solutions. He offered innovative ideas that maximized space and functionality, making my kitchen not only beautiful but also highly efficient. His suggestions were thoughtful, and he clearly cared about the final outcome as much as I did. **Outstanding Communication and Follow-Up** Communication with Ed was seamless. He kept me updated on every step of the process, from ordering to installation, and was always available to address any concerns. His follow-up after the sale to ensure everything was perfect truly exemplified his dedication to customer satisfaction. **Honesty and Integrity** In an industry where trust is paramount, Ed demonstrated the highest level of honesty and integrity

Kerensa Robertson

5 months ago

Doors and fittings most of the things I need but have…

Got most of the things I need but have to wait for a couple of bits

Michael John Callman

7 months ago

Two flat pack units ordered

Two flat pack units ordered, in stock, and great price top quality

Dan Chambers

8 months ago

What can I say about Howdens in…

What can I say about Howdens in Basildon, Dean Mizen was super helpful in designing our dream kitchen. We originally had a design done by Wren but Deans keen eye made our kitchen even better than we could imagine. Solid products and customer service from everyone at the Basildon center. Thanks everyone

Martin Northwood