2 months ago

Good job.

As always Bedford Elms Farm depot are very helpful and knowledgeable, nothing is too much trouble also stock levels very good saves coming back again.Well done guys.

Mo Sattar

3 months ago

Great service

Fast, efficient, friendly and happy to help with the bonus of good prices no more words needed really

NJC

5 months ago

I have been using Howden’s elms for…

I have been using Howden’s elms for many years now. My local branch have been fantastic for both business growth and my customers. Management and staff are Kind Helpful and Friendly. The team at Bedford Elms are great to work with and will continue to work with them for the entirety of my business. Kind regards Aaron Valleley Revive and Sanitise Property Services 07507083205 01234346198

Aaron Dave

9 months ago

Good service and price

Good service and price

Jeff Elliott

9 months ago

The convenient kitchen

The latest kitchen was for a flat on a development of 9 tenanted properties where a tenant had just moved out. Having agreed the design with Mike he allowed me to take the kitchen in stages, ie; base units and worktops and then wall units later, etc. This was most helpful as the property was tight for space.

DJB BUILDERS LIMITED

11 months ago

Howdens Bedford Elm Farm have provided…

Howdens Bedford Elm Farm have provided me the experience I was expected from them at the first place. Professionalism, and great customer care are the 2 main mentionable factor here. Fantastic team, Mo, Sofia and Mike did an excellent job to push my order through as soon as possible. Only 7 days passed between the survey and the delivery of my customer’s kitchen. She was super impressed, as well as I was.

R&R BUILDINGS AND TRADES LTD

11 months ago

We have had a great experience with…

We have had a great experience with Howdens Bedford Elm Farm. From home visit to design meeting to completion, Rob and Sofia have been professional and helpful answering questions and keeping us informed. Thank you very much, we highly recommend you to anyone thinking of a new kitchen.

mark wyett

a year ago

formal complaint to regional manager

stephen stewart , 20 Sept at 16:15 Good afternoon Rob & Mark I spoke to Mike Dinz and unfortunately his customer care skills and ability to take on board what the customer was trying to advise him was zero. Hence I am forced to escalate my complaint to your regional Sales manager Mark Snelling. As I explained to you twice today on two separate occasions face to face the quality of service is very weak and people will take the business elsewhere.My kitchen fitter will not deal with Howdens. Mike is arguing "how quickly we are responding to replacing products and delivering shortages." My arguement is that this should n't be happening in the first place. Missing units and faulty units should not be happening and his sales pitch it won't happen we have got a new system. In July 2021 you personally were forced visit my property 4 times and rectify short deliveries and faulty products. Before purchasing the kitchen in Spetember 2022 I sat down with Mike Dinz in his office and he guaranteed me that I would not suffer the stress of last years experience because a new system is being used. He did not want to hear the reality today on the phone, " A worse experience than last year." My wife and I were forced to visit the shop for parts separately. This should not happen. Your delivery driver has visited my property up to 6 times with missing parts. My kitchen fitter is waiting and wasting time. On top of this Mike is arguing with me its only twice and this is acceptable. ( How not to handle a customer call. I said ask your driver.) I am dealing with a pissed off kitchen fitter who has to come for an extra half day to finish off the work and additional cost of £200. On one occasion on the phone we spoke to 3 different people and waited on the phone for over 30 minutes as we were speaking to an inexperienced member of staff and waiting for people to return from lunch. I want compensation for been messed about incurring additional costs. I explained to Rob how I am been treated its making me want to take my business else where as the manager isn't listening. I have also phoned 01604 876-070 but the line was engaged to launch a customer service complaint. I have more busy things to be doing than visiting your office twice today and sending this email. You will loose business in a very competitive market place when delivering faulty units, missing units and faulty units and having an aggressive manager arguing nothing is wrong he needs to talk to his driver and check to amount of times he had to go out. Please can this email be forwarded to your customer service director. Kind regards Stephen Stewart 07909-713-292

Stephen Stewart

a year ago

Totally dissatisfied..

Totally dissatisfied... Choose prices that suits them!

Mr Bateman

a year ago

Great experience thanks

Great experience thanks

Mr Ian Tomline

a year ago

Very impressive service

We'd purchased a work surface which unfortunately was bowed, unnoticed until fixed into position. I telephoned Howdens who replaced, without any fuss whatsover FOC the new work top. I'm very impressed with the staff who handled the call, Angela and another lady, I did try to find her name to thank her also, so sorry about that. First class service :)

gail timms

a year ago

Great Service As Always

Great service as always. Efficient and friendly

Satvinder & Kim

a year ago

Great staff and always helpful with our…

Great staff and always helpful with our needs.

mike kindred

a year ago

Always very helpful

Always very helpful, very competitive

VINCENT WHITAKER

a year ago

Excellent service always

Alway very helpful and the prices are very competitive

VINCENT WHITAKER