15 days ago

On Going Support.

We had a Howdens kitchen fitted to our new house in 2021 and have had nothing but positive support from Julie and the local Birtley team no matter how small the issue. Recently the Lamona fridge decided to fail and despite 2 x Lamona repair visits it could not be fixed. Julie and the team stepped in and within 48 hours new fridge fitted and working. excellent service.

Chris Parsons

3 months ago

Birtley Birtley branch pulling out all the stops - Birtley is generally my go to branch as…

Birtley is generally my go to branch as it's geographically the closest to our company. The service I get in return from the trade counter, up through sales and management is exemplary. Prices are competitive and if we need something in a hurry. They will pull out all the stops. Beyond the Birtley branch, your company ethos is definitely working as the service always remains high. Regardless of location of branch in relation to where we are working, throughout the north east region. Darren Alberts - Wentworth Construction ne Ltd

Darren Alberts

4 months ago

I think the trade counter staff are…

I think the trade counter staff are great. They are experienced and faultless in there customer service. My problem with Howdens is there appalling pricing strategy. They expect the competition to do their pricing first then bring the quote for them to beat it. I questioned this with the branch manager as I was hoping for a level field for my business and was told “that’s how we do it. Don’t you want us to save you money?” The last two kitchens we installed went to my regular supplier. I won’t even get a quote from you again for kitchens unless things change. I’m sure nothing will come of this review but I’m happy to discuss it.

Michael Formosa

4 months ago

As always ,happy folk good advise and…

As always ,happy folk good advise and help with products...pleasure to go in to branch

Ronald Robinson

4 months ago

Always friendly

Always friendly and helpful,stock always ready to pickup when I arrive

Mr Henderson

4 months ago

Staff/service/product range/pricing are…

Staff/service/product range/pricing are all perfect!! Nothing bad to say at all.

ADIVELOP LTD

5 months ago

I received a promotional phone call…

I received a promotional phone call from a guy called Robbie (portobello depot) regarding future work. As it happened, we were looking at two jobs that were in pipeline. Consequently, we visited depot and ordered units, Robbie was professional and understood our requirements. Delivery was made as scheduled and our works are complete. Our client had requested further works.

PROPERTY PRONTO

6 months ago

Staff.

Staff. Very friendly, can’t help enough. Brilliant.

BONDIAN LIMITED

6 months ago

Top branch

As always the staff are brill , the girls and guys in showroom to the guys in warehouse ..always helpful and have good advise to products etc ....best branch !!! Birtley

Ronald Robinson

6 months ago

Great team very helpful thanks 👍

Great team very helpful thanks 👍

Raymond Olds

6 months ago

Thanks Howdens 👌👍👏👏

Totally professional very helpful and fantastic pricing. Everyone in that branch did there upmost to help me and I do appreciate that. Thank you.

Terry Jennings

7 months ago

Best branch for me

As always staff are welcoming and friendly, helpful with my order and the guys in the warehouse are just as friendly and helpful ....

Ronald Robinson

10 months ago

Able to understand clients requirements…

Able to understand clients requirements and offer constructive advice

terence graham

11 months ago

Totally positive experience

We recently purchased a kitchen from Howdens in Birtley. Kevin Agnew called out to measure up and discuss our requirements, an appointment was made to review the plan, nothing was too much trouble, choosing appliances, handles, sink, taps etc. We placed the order, deciding to go flat pack rather than rigid. Robbie took the order, confirming price and availability. The order was ready when agreed and the quality was excellent, everything supplied to make a seamless installation. Everyone we dealt we was helpful, professional and pleasant.

Daniel Lavery

a year ago

We needed a kitchen and appliances…

We needed a kitchen and appliances quickly, the Portobello branch assisted with design promptly, delivered the following day and installation commenced. Excellent service from all staff involved, especially the branch manager (Julie I think) who arranged prompt delivery.

PROPERTY PRONTO