Latest Trustpilot reviews for Carluke
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today
Excellent Customer Journey
Excellent product, competitively priced with a great bunch of competent and capable staff in Carluke at the forefront of our excellent customer journey. It was a true partnership with the Carluke Team and so thank you for your excellent service. Keep the high standards up 👍
Mak
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7 days ago
I recently had a fantastic experience…
I recently had a fantastic experience with Howdens Carluke. From start to finish, the service was exceptional. Louise, the designer, did a brilliant job crafting a kitchen that perfectly fits my vision and needs. Her expertise and attention to detail were impressive. Colin at the front desk was also incredibly helpful and welcoming, ensuring the process was smooth and efficient. The quality of the kitchen is top-notch, and I couldn't be happier with the final result. Highly recommended for anyone looking for a great kitchen and outstanding service!
Jen MUA Beauty
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8 days ago
Excellent service and advise from…
Excellent service and advise from Louise and and staff in the Carluke branch. So helpful from start to finish and absolutely love the finished job. Highly recommend
Lisa Peden
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8 days ago
Amazing service!!
My husband and I had shopped around lots of different suppliers and had heard some right horror stories. I was sooo glad we found Rebecca at Howdens Carluke! She took the time to go through everything and even picked up on missing items on other quotes! She included everything I asked for and more from pull outs and bins to fancy little extras I didn’t think would be in my budget. By the end of the appointment we knew exactly what we were getting and were confident we had made the right choice. Kitchens are expensive but Rebecca produced a design that ticked the boxes and kept us in budget.
GL
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8 days ago
1st class service from Carluke branch
Got my new kitchen from the Carluke branch…. Amazing service from the initial enquiry to the outstanding end product … the team could not be more helpful. Big shout out to Louise Quinton to help me make decisions on my final fittings and fixtures when I was so unsure … she got me exactly what I required Highly recommend
Wee Betty Broomstick
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10 days ago
Howdens Carluke
Ordered a kitchen from Howdens Carluke. It’s an older house so we wanted something in keeping but we had the added headache of odd measurements & old walls. Can’t thank Callum enough for his patience & customer service.
Mary Patterson
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15 days ago
Very weak response from head office…
Very weak response from head office following a complaint regarding howdens not offering people a written quotation when requested. Tried to imply that I was looking for a ‘detailed quote’ which I tried to correct them and told them this was not the case as per email trail. Goes to show, even at a higher level, their customer satisfaction and ability to resolve a complaint is poor and unwilling to cooperate with customer. Only serve the interests of the trader not the actual customer that is potentially buying from them. Would never recommend them as a reputable company to anyone.
Mr O'donnell
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19 days ago
2 part glue
Very helpful
GM TRADES
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26 days ago
Poor customer service received from…
Poor customer service received from Carluke branch. The company that provides no written quotations at customers request even although they Claim to beat any quotation. Manager was defensive and consistently changed her mind on what is ‘company policy’ so needless to say, poor communication and absolutely no transparency in pricing at all. Terrible service, will never use again or recommend them to anyone.
Mr O'donnell
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a month ago
Wrong doors received
Wrong doors received, cost me time and money, not happy !!
Alan Carrick
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2 months ago
Kitchen
A few bumps along the way, but we got there. Could give customers more updates a bit quicker
customer
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2 months ago
Guys are magic.!!
Guys are magic.!!
Derek Mccallion
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2 months ago
Colin is a very good guy and very…
Colin is a very good guy and very helpful , and the coffee is very nice as well , and a very good range of products in the store.
H Fleming
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4 months ago
Kitchen Installation
Super service from design to installation from the Carluke Depot. Kitchen is exactly what I was after, design works so well, kitchen has the features I need, quality is excellent and the installation couldn't have gone smoother. 100% recommend Howdens@Carluke for a kitchen. Thank you
Kirsty Stewart-brown
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6 months ago
Such knowledgeable people
Even although our Howdens are being renovated at the moment, the staff are all happy to help,
Hugh Mcmaster