25 days ago

Took too long to order a cartridge for…

Took too long to order a cartridge for a kitchen mixer tap 5 weeks or so then had to reorder again because it was misplaced or sold

Mr Flann

a month ago

Quick

Quick, efficient service

John

a month ago

frendly service and help loading

frendly service and help loading

Simon Kingman

a month ago

The guy I spoke to at the Dorchester…

The guy I spoke to at the Dorchester branch was really helpful and knowledgeable.

Mr Price

4 months ago

the staff are friendly and helpful

the staff are friendly and helpful, having good knowledge of all products available. Most products at a good competitive price and mores when products are on a promotion.

A M T Building and Gardening ServicesCustomer

5 months ago

Great Customer service

Customer service second to none. Wonderful people at the Dorchester branch carried my order out to my car.

Mr Price

6 months ago

Staff were kind

Staff were kind, informative and helpful. A trouble free visit to the local Howdens store and all I required was in stock.

A M T Building and Gardening ServicesCustomer

8 months ago

Very good …

From the perfect professional planning of Chris to the polite and helpful attitude of the delivery driver everything run very smoothly. Thank you.

MOXOM JOINERY LTD

8 months ago

as always

as always, happy staff, good products and prices what more can you ask for21

Pearl Joy Wakelin

8 months ago

Bit of a shambles

We purchased our kitchen through the Howdens Dorchester branch. The design service was good but from there it was downhill. There were numerous things missing from the delivery. The mess up cost us dear due contractors having to return because of missing items. Howdens chose us to pilot a new quartz fitter called Sheridan's, which Howdens had just bought out. There was bitterness between Howdens and Sheridan's, the initial fitting was full of issues, with each side blaming each other. We even had to fill the gaps in the splashback ourselves in the end. The fitter damaged our newly landscaped garden without accepting responsibility or offering any compensation. The cost of the kitchen was also a point of contention. We returned things which were not needed, and while we had some extras we feel we should have received a refund, however the costs were not communicated at all so we're completely in the dark. In the end the Howdens branch could not tell what was sent and returned, so just called it quits which was very unprofessional. Given all the stress, drama, damaged property and additional cost of contractors, we feel Howdens should have offered some compensation for our experience - it was a 21k+ kitchen after all (this was for the supply only).

John Collinson

9 months ago

A1 service....

A1 service....

David Walsh

9 months ago

Had a problem recently but...

Had a problem recently, which I confidently feel has been resolved by the manager Paul (Dorchester branch). My concerns were taken on board and I believe dealt with. I will continue to support Howdens and their products as a result of their pragmatic approach to the issues I raised.

MR JONATHAN ASHFIELD

9 months ago

Did all I asked ,friendly helpful and…

Did all I asked ,friendly helpful and not pushly

NICHOLAS HOUSE

10 months ago

Always a good service helpful staff…

Always a good service helpful staff reasonable prices

Eddie Ellis

11 months ago

Great Service

Great Service

Tim Hutchings