11 days ago

Quality products and customer service

We are over the moon with our Howdens kitchen and the customer service from Rushna. She gave honest, non-pushy advice and was always on the other end of the phone or email from design through to final installation. Highly recommend Howdens and the East Dulwich branch.

Jessica

a month ago

Fantastic service

Fantastic service, the team were thorough & helpful from start to finish.

FULL FAT EVENTS LTD

2 months ago

Great staff at the East Dulwich branch

Great staff at the East Dulwich branch, Kirsty and her team are so helpful and friendly

P&D BUILDING PROJECTS LTD

3 months ago

I had a great experience with this…

I had a great experience with this Howdens branch in Dulwich. Rushna was very knowledgeable and made the design process very easy for me. I am very happy with my new kitchen.

Steph

5 months ago

I had a really good experience with…

I had a really good experience with buying kitchen units and etc from howden with the help of the staff member Rushna, she was really co operative, friendly and gave good ideas for the kitchen appliances. She also understood my budget very well as well.

Musa W

5 months ago

Really helpful

We were renovating for the first time. Rushna was super helpful in answering all our questions and making sure that she built us the kitchen that we wanted!

Koji Benstead

7 months ago

Awful experience with purchase of a kitchen from Howdens Dulwich Howden Dulwich…

I purchased a kitchen from the Howdens Dulwich in September 2023 for delivery early October 2023. Dealing with this branch has been my worse retail experience ever. They did not offer me a planning meeting from the outset, which if they did may have negated some of the issues experienced. Howdens did not order the appliance models that I requested and then denied receiving details of the model numbers. They took it upon themselves to ordered items from the brand I requested without first checking with me that the models were suitable. The models received were a lower specification and were far from acceptable. Howdens refused to offer a refund. They would not agree for the items to be returned, eventhough the appliances remained unused, and it was Howdens Dulwich that were at fault. They chose models for installing in my kitchen without first consulting me. My trade person provided evidence that the model numbers were sent to one of the two people working there who have the same first name Tom. They conveniently hide behind having two people with the same name Tom to frustrate identifying who dealt with my mishandled requests. Howdens Dulwich also provided a draw box that is not compatible with the drawer unit provided but insisted that the issues were the fitters fault and directing us to the user manual. I had to call a surveyor from the Sydenham branch who confirmed the drawer unit and drawer box supplied were not compatible. The surveyor said he would raise it with the manager at the Dulwich store but that was the last that I heard about this visit. I am convinced that Tom knew that they were incompatible, as I sent him photos. He made no attempt to visit to assist in resolving the issue even though I raised it with him multiple times. The above is not even the full details of the horrors experienced dealing with Dulwich branch. The lack of customer service received was so appalling, it is almost unbelievable. Not to mention the multiple missing parts from the first delivery. Despite my efforts, I was unsuccessful in my numerous contact with Howdens Dulwich trying to get them to agree to a refund for the appliances and unfunctional drawers. As a last resort I challenged the sale made with Howdens Dulwich using the Sales of Goods Act and received a chargeback from my credit card. Howdens Dulwich had the opportunity to challenge the chargeback but knew they were at fault. I had a clear cut case of missold goods. I understand Howdens are now trying to reclaim their loss from my trades person who is the account holder via debt collector. I know this as I was copied into an email that Rebecca Robinson, Bad Debt Litigator had sent to my trade person advising that she contacted Dulwich depot about this matter and they advise the monies is owed. They refuse to take any accountability for their errors and extremely poor customer service. I would not recommend anyone to the Dulwich Branch.

Yvonne

11 months ago

I was attended to very promptly

I was attended to very promptly My request was treated in order and the attendant was very polite on every one of my visits

Kayes Atchoe

a year ago

communicaton

communicaton

ACES SERVICES LIMITED

a year ago

Thank you to Kirstie at Howdens

Thank you to Kirstie at Howdens - ever patient, and great with advice and practical solutions. All my queries were responded to swiftly and she made the whole process seamless. V happy customer!

Lonneke Broadribb

a year ago

Vinnie was so helpful and patient

Vinnie was so helpful and patient with us. Full of useful advice and he really knew his stuff about appliances etc. Took a lot of time with us and a great sense of pride in his work. Would recommend the Dulwich branch.

Rachel

a year ago

Good experience great staff

Good experience great staff Thanks

customer

a year ago

Howden’s Dulwich

Howden’s Dulwich is a great store to use as I have been a account holder for years and I recommend all my clients to go there as the staff are very helpful great designer called Vinni great selection of kitchens and colours and can get next day delivery on majority of kitchens. #VERY WELL MANAGED STORE.

Alfie

a year ago

Tom dulwich depot

Always Deal with Tom at dulwich he has extensive product knowledge and always delivers first class customer service

Scott

a year ago

East Dulwich Howdens is in my…

East Dulwich Howdens is in my experience the best to deal with Tom, Kirsty, and hole team are great to work with on all projects with kitchens thumbs up from me

RAYMOND BRIDGE