today

Poor after service

Ordered a new kitchen from Howdens in Pollockshaws Glasgow. Dealt with Neil who was extremely keen and helpful at the start and was very helpful with design. However once the kitchen was purchased and fitted the after service was poor. We reported a scratch on a door and faulty tap and were told that someone would ge back to us. Still waiting after 4 months.

David Ramsay

15 days ago

Howdens

Howdens, especially our representative Robert Campbell at Pollokshaws has been very proactive in helping Barrhead mens shed upgrade our kitchen at Barrhead Mens Shed Robertson Street Barrhead G78 1QW.

Robert Humphrey

16 days ago

Wonderful knowledgeable and helpful…

Wonderful knowledgeable and helpful staff.

Marie

a month ago

Abhorrent Customer Service.

We purchased a very expensive kitchen from Howdens Pollokshaws following a positive experience with the kitchen designer at home and in store in September. Unfortunately this is where the positive part of this review ends as the kitchen designer was newly appointed and her manager,by his own admission,had not provided adequate training. One error followed another in relation to the kitchen design to implementation. While some of the errors were on a slightly more minor scale, the majority were on a major scale and included the plans of the kitchen not fitting in the space,appliance measurements not being taken into account in the plans despite being supplied,incorrect delivery dates being scheduled, incorrect total amounts being charged for the kitchen without deducting deposits,products clearly both verbally and in writing being mis sold as quartz instead of Slab Tech, the list could go on and on. We paid a joiner for a full,first day to deal with errors alone.Without his expertise however,this experience would have been far worse. The final straw was a piece of Slab tech on the hob run being cut on site incorrectly leaving a lopsided gap of about 5cm at one end and 3cm at the other. The plasterboard could be seen behind in the gap ensuring the first thing you see when you enter the kitchen is an absolute eyesore under the cooker hood. The worktop and backboards amounted to £4500 alone, despite me being told by the branch manager that one of the longest pieces of the run was only £450. A monumental markup for Howdens and an absolute waste of money for us as the error ruins the entire look of the kitchen. Since that day we have dealt with Customer Service and the branch manager to try to bring this matter to conclusion.We have been subjected to unfulfilled phone calls,unfulfilled assurances, excuses and unanswered emails and texts since. It took the branch manager a week to reach out to us at all, by email.There was no phone call or on site visit for customer reassurance. Instead I had to contact the branch to verify they had received photographic and video evidence of the final error. No one acknowledged receipt of my email. False assurances were made that would bring the matter to conclusion that never materialised in relation to timescales. The timescales were then denied. The branch manager’s main focus was to make excuses,reduce any potential compensation and proportion as little of that compensation/accountability to his part of the business (franchise)while apportioning the majority of blame with the worktop division. Left with no alternative, we escalated the matter eight days ago to Head office and it was allocated to the Regional manager and Area manager who to this date have failed to respond.We did however receive a response from the branch manager(who we were no longer dealing with due to inaccuracies)and who had advised us that a call to Head Office would revert back to him as the branch was his franchise. This was verified as in each instance when we have tried to escalate the matter it has immediately generated a response from the branch. Far from ideal if your issue is with the branch and that is who is allocated the complaint. If I could get Howdens to come and take out the whole kitchen, refund me and start again, at this point I would. They don’t deserve the custom or the payment and herein lies the issue. Once Howdens have your money, or more accurately,your money on a joiners account, it is very difficult to get them to accept accountability for their failings and offer any kind of recompense that is comparative to what has occurred or indeed any solution to rectify the issue. Their initial solution to replace the hob run was refused by us as we didn’t want them in our home again to yet again delay a project already riddled with errors. There were no guarantees the next time would be without fault and after our experience the odds were also against a successful outcome. We have been lied to , insulted and ignored by this company who we have paid tens of thousands of pounds to. This issue has affected my health in a very derogatory way.Even that has been minimised. If you are the Regional Manager reading this, after eight days have the courtesy to reach out and resolve this situation. Otherwise what is the purpose of the referral to you or indeed your position in the company. If you are a potential customer, do not engage with this company,spend your money at another retailer. Finally the one individual who has responded to every email and call is Jessica Carr. Thank you Jessica , you have made your colleagues look highly unprofessional, or perhaps they have managed that all on their own.

Gillian

3 months ago

Easy start to finish

Our design experience with Craig was outstanding start to finish. He listened to what we wanted whilst working away with ideas and supported everything we were trying to achieve and sent things over really quickly. He was patient and kind start to finish and even the aftercare was top notch. We’d been to other kitchen designers but found some didn’t listen to us or we had to chase for designs or appointments. Would recommend Craig at Pollockshaws to anyone!

Jane

5 months ago

5 stars isn't enough!

We had already decided on a kitchen from another company when we popped into Howdens Pollokshaws out of curiosity - and are so glad we did. Craig took time to understand our needs and was extremely tolerant of the endless wish list and non-stop questions. He nudged us in a different direction when our suggestions were not practical – and he was always right! He came up with some fantastic design features we had not seen elsewhere, that are not only functional, but look great and will work perfectly for us. He was respectful of our budget at all times and we were grateful for the low impact sales approach, which allowed us to make informed decisions without pressure. It has been an absolute and genuine pleasure to work with Craig and we won’t hesitate to recommend him and the rest of his team at Howdens Pollokshaws.

JT Hendry

11 months ago

The guys in the Pollokshaws branch were…

The guys in the Pollokshaws branch were excellent. Great customer service 10/10.

Martin

a year ago

Always great service from counter staff…

Always great service from counter staff and warehouse staff

Mr E

a year ago

Go to another branch of Howdens

Getting the kitchen ordered was straight forward. They have a good range but the customer care is useless. Once they had payment from us, trying to get a reply was very frustrating. Parts were missing, no onle would deal with it until I actually turned up at the store. There were pieces missing again and although I was told they would be sent out, they never appeared and I am too busy at my work to go into their store every time somthing had to be dealt with

Kevin McGeever

a year ago

On time staff where spot on couldn’t…

On time staff where spot on couldn’t fault them

WILLIAM MCLACHLAN PLUMBING

a year ago

Always go the extra mile

Always go the extra mile

Mr E

a year ago

Excellent service and very helpful

Excellent service and very helpful

Mr Billy Viola

a year ago

You usually have what I'm looking for…

You usually have what I'm looking for in stock and if not the team try their best to source the product at another branch that day or arrange an a.s.a.p delivery.

ROBERT FOY

a year ago

On the ball staff

On the ball staff, very helpful and interested in my requirements

Mr Pattison

a year ago

👌👌👌

👌👌👌👌👌👌

AVM BUILDER LTD