17 days ago

Good pricing staff always helpfull

Good pricing staff always helpfull

Malla

3 months ago

Excellent

Excellent. Friendly, professional service.

Mrs Parker

4 months ago

Fantastic service

Fantastic service

MATTHEW WILLIAMSON

5 months ago

What a great branch at hartlepool

What a great branch at hartlepool , paul and Holly came out and measured up our kitchen , not an easy kitchen but they worked around it had some great ideas,went to see the plan in the office few tweeks was perfect and worked to our budget 😀 great friendly staff no stress just what you need before you start a house renovation, keep up the good work paul and Holly..(gibsons from osbourne) x

Laura Gibson

7 months ago

Excellent friendly service and design…

Excellent friendly service and design by Gareth. Delivered as arranged

Peter Patrick

8 months ago

Service in the shop is excellent staff…

Service in the shop is excellent staff very helpful

Alan Griffithd

9 months ago

It is always a good experience dealing…

It is always a good experience dealing with Howdens.

Eric Peter Bruggeman

9 months ago

Only getting two stars because the…

Only getting two stars because the person I finally dealt with was pleasant. Took endless attempts to get any contact til I ended up leaving a trust pilot review on their general page- weeks lost already..then I finally get measured and design done just to never be told how much it is or sent the pics and plan by email. I swear to god they literally just don't want your money?? As it is I'm completely put off because if I have any issues it's clearly going to be impossible to contact anyone or they just won't bother contacting me. Going elsewhere now, thanks for wasting weeks of my renovation 👎🏻 You'll note they have replied with an email address - last time I emailed this nothing happened, no reply nothing, which seems to sum Howdens up really well!

Joanne Maughan

9 months ago

Friendly customer service providers

Flexible staffs that are on top of their games You can tell that they absolutely know what they are doing

BINBARL TECHNICAL SERVICES LTD

a year ago

Howdens could do better

Getting stock is fine no quibbles at all. However the info on the website for the trade is poor and needs correcting. Plinths i got needed plinth clips. I ordered the clips and screws for them. Yet the clips come with the screws. Website says nothing about whats included. I also ordered the plinth seals and again they came with the plinths. Again not detailed on the website. Small things like this make a big difference to the overall ordering process and stress associated with it. Even the sales staff didnt know these items came altogether either.

Chris

a year ago

Staff went above and beyond to resolve…

Staff went above and beyond to resolve a couple of problems I had with hardware under warranty.

Paul

a year ago

Everyone in the hartlepool branch is a…

Everyone in the hartlepool branch is a blessing to deal with and nothing is too much trouble. L J Domestics

L JDomestics

a year ago

As always a fantastic service from…

As always a fantastic service from Howdens Hartlepool. Couldn’t ask for better staff or service. Keep up the great work folks.

HANCOCK ELECTRICAL SERVICES

a year ago

Avoid at all costs!

I've ordered white high gloss doors, I received mat, plus Howdens relentlessly added things that were unnecessary, which increased my bill by almost £1000 with the end panels, but the cherry on top is the finish of my doors, either the system changed from gloss to mat, as once also she had to reboot the system as it was frozen, or she entered into my account and changed all to mat as she did with the 1 cabinet. I had space for a single 80cm cabinet, and I ordered standard height, but I have received tall one, which is very expensive compare to standard height. When queried she answered "I thought to give you extra space" But I never asked her to think about my wallet! As about my doors, she immediately lie about it, and the manager followed suit, but when I proved the contrary, he started to add words into the builder conversation to try to push the problem on my side. POOR QUALITY Shelves 3-4mm gaps, drawers poor finished, and gaps, poor finish cupboards doors, chipped shelves... My only luck is that I like this mat finish, otherwise I have the proof need it to take them to Ombudsman as they were rude, and insulting with their attitude. Ikea has better quality doors then Howdens, so think about it... Avoid!

Roxana Brivent-Barnes

a year ago

Couldn’t fault anything great…

Couldn’t fault anything great experience explained and helped and happy

GARY HENDERSON