a month ago

Cerise

Journeying into renovating my kitchen as a single mum is daunting, but Howdens and especially Cerise has helped me every step of the way. I feel safe in her hands and she is so good at what she does. Cerise is professional, positive, helpful, caring understanding and down to earth. She gets the pressures of day to day life and her designs incorporate that. I would only ever use Howdens going forward.

Michelle Tobin

a month ago

Good quality

Good quality. Excellent price. Will definitely use again.

ROBERT DIXON

2 months ago

helpful staff sorted any issues

helpful staff sorted any issues

Brandon Kenney

2 months ago

So impressed with Howdens’ Customer…

So impressed with Howdens’ Customer Service at their Leicester City branch. Thank you Nick in particular.

Simon Hollis

2 months ago

Efficient and very friendly staff.

Efficient and very friendly staff.

Geraldine

2 months ago

These are the worst company I have ever…

These are the worst company I have ever dealt with. Started in November and still trying to resolve issues now and we are nearly at the end of March. Don't waste your time with the freeman's park shop. Horrendous service. The person we got assigned was terrible didn't have a clue and had the audacity to refuse to speak to us because we were stressing her out. Our kitchen delivery was supposed to be 30th November 2022. We got wrong items sent and this went on until after Chrismas. I went 5 weeks without a kitchen because of their complete mess up. I had deliveries everyday for 2 weeks as they kept getting the orders wrong. This went on and on. My husand had to return one cupboard and pick up a correct one as they sent 2 different sizes and my builder was there ready to fit. It should have been a fitting of 4.5 days not 5 weeks! The bulk of the kitchen was fitted a week before Christmas but then one cupboard couldn't be completed until after Christmas due to missing items still. I was sent 3 different work tops, then turns out this is because the person dealing with us had put 3 different work tops on our quote. We were then asked for another 1200 otherwise the actual work tops could not be delivered because we had so much stock in our house that we hadn't actually ordered. We asked for a larder corner unit, even shown the picture from their catalogue of what we wanted. This wasn't ordered and we eneded up with a walk in cupboard, when questioned about this the person said she hadn't sold a lot of these so didn't know what she was doing, and so more money was required to rectify this. The plans we had signed off on were changed without our consent and so the finish isn't what we expected. The edging of some of the cupboards is pretty poor too and is already deteriorating. We were told they would allocate everything back and credit back all the wrong items. We had dealt directly with howdens, made payment to them directly because I was called day before delivery saying I needed to pay before they could release anything. This was wrong as my builder had authorised them to use his account. Then my builders account was put into arrears because they said we owed them 1200, even though we hadnt been going through my builders account as they requested payment direct. We didnt even know it was an option to use my builders account but my builder said he was called to authorise this! I was called beginning of march for further payment. It took another couple of weeks for this to be sorted as they orignally wanted 1200! For what i have no idea! My builder called and said Alex or Nikki would call me regarding the actual balance. I asked for a break of everything showing what was credited back and what the balance is. Now I'm being told they dealt with all my issues in a timely manner and they can't give me a breakdown because they don't deal with the public direct. What company is this!!!!! You take thousands of pounds off us directly and have dealt with us directly and now you want a final balance and won't tell us the break down! Would you pay for something without an invoice or receipt! The amount outstanding has changed constantly so I don't even know what is expected and you can't tell me! I would keep clear of this place! After speaking to family and friends, they experienced a lot of issues also, I have encouraged them to write reviews as this company is not fit for purpose. My next stop is trading standards.

Cassie Edwards-Smith

3 months ago

friendly and helpful staff and…

friendly and helpful staff and competitive prices

Brandon Kenney

3 months ago

Always great service from Nick.

Always great service from Nick. Works with us, is extremely patient and nothing is too much trouble.

BLEU CARBON

4 months ago

Quick service good plrices

Quick service good plrices

Paul

4 months ago

Great Staff

The staff were and are extremely helpful. They advise and have been great re stock levels and deliveries

BLEU CARBON

5 months ago

Always deliver good products

Always deliver good products Good service GREAT PRICES WHAT MORE DO YOU WANT

BUILDCO LEICESTER LTD

6 months ago

Great local professional company with…

Great local professional company with fantastic staff, always offering a competitive service.

MEL BIRD

7 months ago

A simply painful experience, never again

The planning stage was lovely, smiles laughter etc. Nikki and some of her team are just unbearable to deal with. Knowing the many many issues I faced with my order, I still have now ended up with scratched cabinet doors and drawers that my fitter had to basically fit from scratch as though it was a bespoke kitchen furniture. Only when it is conveniently for them, they remind you of their terms and conditions.

GENESIS BY DESIREE DJANIE LTD

7 months ago

100%service

100%service

Paul

8 months ago

Professional

Professional, Reliable, Affordable

MEL BIRD