Latest Trustpilot reviews for Park Royal
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a month ago
The staff in park royal are very…
The staff in park royal are very helpful and kind . And very polite .
PLATINUM LONDON CONSTRUCTION L
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3 months ago
Exceptional service
I had an outstanding experience with Howdens Park Royal. All the members of the team are extremely friendly, helpful, and informative. I want to give a special thanks to Charana and Harry, who went above and beyond to help me with my kitchen, especially after the terrible experience I had elsewhere. They really take the time to understand what the customer is looking for and adapt to the request. The customer experience here is truly exceptional. I've been to other kitchen stores, but this one definitely exceeds all expectations. I even got a free lunch on my visit today, and that extra touch makes a huge difference. I look forward to purchasing more from Howdens in the near future! Additionally, Liam, the driver who delivered the kitchen, went above and beyond to help with the delivery as my builders were not home. I really appreciate his kindness and assistance. Overall, Howdens Park Royal provides an exceptional service, and I highly recommend them for their dedication and professionalism.
Jay P
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4 months ago
Excellent service and very friendly and helpful staff
Can't thank Howdens Park Royal enough - everyone super helpful and friendly from the manager to the counter staff; a particular shout out to our fantastic kitchen planner (Alex) . Our kitchen journey hasn't always been smooth with various issues (damaged/missing items in the delivery for example) but the customer service we have received in putting things right has been truly excellent! Very impressed with everyone in the branch! Thank you for all your help! :-)
nes leavers
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4 months ago
The service very good
The service very good
Anas
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4 months ago
Horrific service
If I could give them zero stars, I would but trust pilot won't let me...The service started out really well with the salesman on our first visit but honestly after that point I have never experienced such shocking customer service and a terribly run company in my whole life. Our order took far longer than it should have, parts were wrong or missing around 4 times, one delivery was missed entirely, and every time I called I spoke to someone different, which in itself is ok, but they did not communicate at all. One employee would promise me a price or a replacement and the next one would try to charge me for the exact same thing, to name just one example. At the very final delivery which we had been waiting over a week for, the delivery man insisted that he had given us the whole delivery until I had to force him to check his van, knowing full well there was something missing and, surprise, one of our items was hidden under another delivery. The one time I spoke to the manager in desperation after all the miscommunications, he made zero effort to make reparations, and was just downright unbothered bordering on attitudey and rude. I'm honestly not just a 'Karen', my day to day job revolves around customer trust and satisfaction so I know what is required and this branch dont even meet the basic requirements of decent service. They caused me so much stress, Im just disappointed, defeated and seriously hope noone ever goes through what we did.
Natalie
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8 months ago
The customer service is amazing
The customer service is amazing, Howden's product and price is also very competitive indeed
nana
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10 months ago
Highly Recommend Howdens Park Royal
Great team from Will the manager, Frankie on Kitchens, young lady front of house and all the team make a really great and efficient crew. I use them for my construction company, property management company and on personal projects including my own home. Would highly recommend the Park Royal Howdens Branch. Darwin
Darwin
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11 months ago
Great service! Excellent products....
Great service, excellent products.
customerBilly
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a year ago
Wrong sink; great XL eco flooring
Wrong sink delivered again! No word from branch yet after waiting for correct one all week. Confirmed codes with person on phone in delivery day but obviously not informed delivery team to put correct one on van. Other minor issues include laminate not being straight. P.S. This was resolved. Great staff. I do recommend the XL cork- backed flooring.
Dave@9
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a year ago
Excellent quality kitchen
Excellent quality kitchen, great support from staff
Angela O'Sullivan
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a year ago
Good customer service with George
Good customer service with George
wasim yasin
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a year ago
very good very helpful people
very good very helpful people
JIMY DEDUSHI
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a year ago
Buying and Designing a Kitchen from Howdens
Friendly service very helpful. Went on to buy more things. I got good deals on all the items. Definitely recommend Howdens. My kitchen was planned re planned and delivered within 2 weeks as per my project timeline. Kitchen already fitted and with many different combination of units we have made maximum use of space by the kitchen designers. So thank you guys....
Mr bhavesh patel
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a year ago
Kitchen Items Delivery and right design
All kitchen material did not come in single delivery and still coordinating to get the reamining items. Also splashback was not properly designed by the designer and my contractor is facing problem in fixing. It is short supplied and also diferent pieces have different marble grains directions, so totally mismatch. I am coordinating with Store and hope my problem will be resolved soon.
Ajai Agarwal
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a year ago
Great Service
Great Service Treated me with respect Helped with the product
Vipin Shah