3 days ago

Kitchen Designer Paul Penhale provided…

Kitchen Designer Paul Penhale provided me excellent customer service at the Cwmdu Branch which was followed up with a home visit. He provided us various different designs which we would not have considered. The kitchen was fitted by Rob Harris who was very professional and did a great job fitting it. Paul Penhale continued with an excellent service throughout the fit and on completion to ensure we were happy with everything. I would recommend Paul Penhale of Cwmdu Howdens to design the kitchen as you will get a professional service. We are very happy with the kitchen. Thank you.

Hayley Hall

a month ago

Absolutely thrilled with our new kitchen.

Having visited two other well known kitchen companies they definitely could not compare to Howdens Cwmdu, Swansea! From beginning to end we couldn’t fault the service received from Paul Penhale. Paul listened to exactly what we wanted and produced detailed plans within days. Nothing was ever too much trouble for him. His knowledge and professionalism was first class. A big thank you to Paul and everyone working at Howdens Cwmdu, Swansea. Absolutely thrilled with our new kitchen.

customer

a month ago

Exceed expectations on design, installation and cost.

Howdens was one of three companies that we approached to create a new kitchen, fitted wardrobes and flooring. The design created by Paul Penhale at the Cwmdu branch was outstanding and far better than than the other dessins we received and the cost was also lower that the other estimates. The installation by Rob Harris also went without a hitch and the finished product exceeded expectations. The whole experience in working with the Howden's team was outstanding and is highly recommended.

Alfreda Bevan

a month ago

Good service

Good service with excellent product.

Thomas

a month ago

Great service fast and reliable

Great service fast and reliable

RJD HOME IMPROVEMENTS

3 months ago

I highly recommend this business…

I highly recommend this business especially Paul penhale from the Cwmdu branch Swansea. His customer service is second to none. He exceeding our expectations every time We was completely impressed with his professionalism and customer service. Pricing is fair and transparent - definitely value for money. After paying for the kitchen it was delivered within a week. He has kept in contact through out and is calling to check out the work after having it fitted today. Can not recommend him enough.Claire and chris williams

MRSCLAIREWILLIAMS

3 months ago

Always used Howdens

Always used Howdens! Great prices, carry a huge amount of Stock! Go above and beyond to help as they didn't have a drawer front but sourced one from another depot! Brilliant!

Mr Gavin Davies

4 months ago

We recently purchased a new kitchen…

We recently purchased a new kitchen from Howdens. The kitchen was planned and designed by Paul Penhale, who created the kitchen we wanted by incorporating our requirements with his own suggestions based on his design experience. The whole process was seamless and quick and within a fortnight our kitchen was transformed into a beautiful, modern room that my wife and I were absolutely thrilled with. The kitchen fitter Rob Harris did a superb job of removing the old units, floor and wall tiles and installing the new units, adding/moving electrical sockets and laying a new floor. I couldn't recommend the whole experience highly enough.

Kevin Williams

8 months ago

A complete shambles

Half of Kitchen units were delivered wrong from the design, told corner cupboard was correct but realised it wasn't once I started assembling it. Sent back pile of cupboards, received some more incorrect ones, sent some more back, waited and waited, told things were going to arrive, didn't. Some items turned up with a delivery note, some didn't. Some things were damaged. Phone call after phone call trying to resolve. I had a customer in tears with the added time I was spending, chasing it and they still didn't have a kitchen. Eventually had the correct items delivered, and was finally able to complete the kitchen, and then Howdens were saying that I owed them over £3000 after the customer had paid £9500 for the kitchen and all the items we had sent back. A year later they are still saying I owe them money, and have even frozen my account. I have had meetings, phone calls and email trails, I have spent hours trawling through bits of tattered invoices, credits and days rattling my brain to remember what had been sent back, and it's not even my problem.Design errors, Warehouse handling errors, customer service appalling. I have had a really bad experience. I won't recommend Howdens to anyone, a complete an utter shambles!

Nathan Lewis

8 months ago

Waste of time

Had a kitchen designer come to our house and then we went to their office (Fforestfach) for a consultation on the design they came up with. This is a decent sized kitchen and the design was adjusted a bit to our ideas. All good so far. We went away with a promise that our quote would be emailed to us in a couple of days. Didn't arrive. Phoned - said they'd email again - didn't arrive. Phoned again - he checked our email address - still no quote. Phoned and asked to speak to designer - these are some of the excuses - not in, in meeting, out on appointment and so on. Left a message for him to call us back each time - never happened. So six weeks after our consultation at their office and eight weeks in total we are still without a quote. Decided that if their service is this poor at the quote stage what will they be like when we actually want it delivered? - won't take the risk so going elsewhere.

P W

8 months ago

Probbaly the worst customer service I…

Probbaly the worst customer service I have ever received. Kitchen turned up and most of it was damaged, 4 weeks later and still haven’t had some replacement parts. Staff don’t have a clue what’s going on in the store. Constantly lied to about delivery dates.

James mead

9 months ago

SHOCKING CUSTOMER SERVICE

Howden's Cwmdu don't seem to want custom. Never got to purchase the kitchen as couldn't get past the design stage (which was full of errors). Plans we had been sent were very different to what our builder had been sent. Our quote again different to what our builder was given. When trying to get any information from the staff we were met with lies or NO communication at all. Asked 4 times for a breakdown of the order to double check the items as so many errors had been made, things missed off list. Several emails/phone calls went unanswered. Gave up trying to sort as VERY obvious staff could NOT care less. In the end we have gone elsewhere. Absolute joke really when the reps have been hounding my builder to make a purchase, then when he wants to make a purchase he can't - Keep up the 'good work' Cwmdu staff. In response to your generic reply, I'm sure the manager will 'Investigate' fully. Would this be the same manager who never returned my phone calls? Probably still in his 'meeting'.

Sarah Morris

9 months ago

Excellent customer service

Excellent customer service

Lukewjb1

10 months ago

Very bad service I have called so many…

Very bad service I have called so many times but they don’t solve my problem I may have to call them again I don’t know why they not solving the problem my customer pay for the goods but they take payment from my credit account

SHUHEL ALI

a year ago

Very very bad experience 1st time and…

Very very bad experience 1st time and… Very very bad experience 1st time and will never and not recommended Order a kitchen unit £10k ++ 1) Ordered a kitchen which I not ready to install until builder give instructions but got forced need to take it and put in storage paid extra £84 a month ( which this was sorted so was ok ) 2) after all kitchen unit ready to be install , end panel not receive, the door size which 2 delivered was wrong go back to the store give me another one and charge again ask if I bring back the wrong size they will credit me which is fine , give me the plime or or whatever long panel is 2 of them was wrong colour , give me 1 black and 1 white which my cupboard was grey colour , I am absolutely upset , that I was told HOWDEN is a very big company why this can be wrong but I’m sure everyone will get wrong so is ok , I bring back and they exchange for me without apologies 3) the door given wrong size they no accessories give to me I have to call and ask pass to different people and this sorted in 1 day ☹️which is not acceptable because I have to pay builder every day and they are waiting to install the kitchen unit ! 4) the washing machine panel should have in or order but is not arrive ( I go to pick up and they charge me £34 as I had enough so just pay keep quiet and walk away ! 5) the boiler door and panel was ordered and is not deliver again 6) the very unsuccessful is the unit cupboards and door they given to me about 8 door are wrong size I bring back they end up said because is unbox so they can let me return ! So how when I order from you , you told me anything doesn’t fit in kitchen unit can be return and refund but now at the end nothing you can do . So all if your or anyone is ordering from Howden please please please make sure everything is correct before you pay, they are very not responsible company and the sales person after sales and payment no show until now !!!!!!!! ☹️☹️☹️☹️☹️☹️ Very very dissatisfied Howden Cwmdu Swansea

Mandy