3 days ago

Easy purchase

Easy to order and collect by using the App.

Mr Burton

15 days ago

Avoid avoid avoid!!

Had a kitchen measured by Howdens cwmdu, designed and priced then when kitchen was delivered incorrect measurements and a kitchen that did not fit. Tried to charge extra for things that they said were included

Jade

2 months ago

Poor customer service and poor quality…

Poor customer service and poor quality of products, not worth the money

Daniella

2 months ago

Avoid anyway you can

Let me start at the beginning. We contacted the depot at Cwmdu in Swansea, making arrangements for a free design consultation. DH came to the house and took measurements to initiate our design, discussed what we were thinking of regarding the colour, size and where we wanted the units and appliances. Our follow up appointment at the showroom was cancelled and a new date was agreed, although, as a couple, we had to finish work early instead of meeting on a non-working day, a Saturday.... Anyway we came away from the meeting with a plan and a big chunk of a bill paid in full. Although we made an arrangement for fitting to start a few months later, unfortunately our original fitter pulled out so a new team was sourced. Things started to go wrong even before we took delivery of the units - as the granite worktop fitters turned up before I'd even pulled the old kitchen out. The following week we took delivery of the units etc., but when our fitters started to put things in place we noticed the height was incorrect. I contacted the depot and was promised a call back, which never happened. I called again and also sent a text to DH, again no reply, then a day later I received a short text back from DH. I decided to visit the showroom instead of calls and text, catching them on the hoof and demanding a chat to discuss further plans to replace the wrong items. They had the cheek to ask for an additional £500, to which I told them to politely go away. My fitters expected to be on site for around 6 days, but because of all the delays in receiving replacement goods and non-existent contact, the job took over 5 weeks. I made countless calls, they lied to me and my partner and even saying they'd spoken with our fitters - which never happened. I gave up making calls and started going to the showroom in person, demanding the missing items and not leaving the place without them. I actually feel sorry for the guys in the warehouse (Sam and Jamie) who must be doing 1 job countless times because of the incompetence of a number of the office staff. Absolute shambles and will never use this company again. By the way, the fitters we used have cancelled their accounts they've had with Howdens for 20yrs - that should tell you enough. I've given a score of 2 stars basically due to the warehouse team and the sturdy quality of the units....

Martin Smith

3 months ago

All good!Thanks

All good!Thanks

Rebekah Couch

4 months ago

Told us they would price match minus…

Told us they would price match minus £100 on Magnets kitchen only they didnt on many points. 1. Doors we supposed to be handle less 2. Tap was substandard 3. Didnt include a draw unit 4.sink was supposed to be 1.5 bowls 5. Ended up charging us over £1300 more than quoted. Swansea depot after 2 weeks still not agreed on the issues Very poor

Alex Johnson

9 months ago

Great service

Great service with prompt delivery of a very good product...

Mr Thomas

10 months ago

Fantastic service

Fantastic service. Really made the entire experience of buying a new kitchen enjoyable and stress free.

Frederica Parry-Jones

11 months ago

Great service

Great service

RJD HOME IMPROVEMENTS

a year ago

Professional service

Professional service

PAWEL SKOWRONSKI

a year ago

Very good service

Very good service

Mrs Griffin

a year ago

Needed to return a staircase and was…

Management from Howdens has called and arranged to pick up the stairs which is to my relief as I only have a small van. Thanks for resolving the issue.

RJD HOME IMPROVEMENTS

a year ago

Tried exchanging a 600mm base unit for…kitchen units

Tried exchanging a 600mm base unit for a 700mm base unit as wrong measurements on plan so now stuck with a base unit I cannot use. Leg’s not fitted but in bag intact. Hi

David Clarke

a year ago

Really good service every time by…

Really good service every time by Martin , he is always very helpful and polite , nothing is too much trouble for him

bev perdue

a year ago

Whilst I was in store I was attended to…

Whilst I was in store I was attended to very quickly and very helpful and most inpotant very happy makes the customers feel comfortable

P A JONES BUILDERS