Howdens - Sydenham

20 days ago

If I could review with 0 stars, I would. AVOID AVOID AVOID!!!!!!!!! Poor Customer Service

We recently ordered a kitchen from Howdens Sydenham and were promised by the sales assistant, Taylor, that two delivery men would handle it — essential due to our flat's access. Despite chasing multiple times after payment, our calls were ignored. Eventually, the manager assured us it would be sorted. On the day, only one delivery man arrived — rude, unhelpful, and refusing to bring anything inside. The kitchen was left on the street. What makes this worse is that Howdens charged over £100 for delivery on top of a major purchase — and still failed to provide the basic service they promised. It’s shocking that a company would treat a customer this way, especially when we made our requirements clear from the start. We manage multiple properties and had planned to use Howdens again, but this experience has completely undermined our confidence in their service.

Pria Hassan

3 months ago

Excellent customer service

Neil was very helpful when we visited the showroom, he was able to show and explain the various products. We received excellent customer service.

Noel

4 months ago

Marva at the Sydenham Howdens:

Marva at the Sydenham Howdens: I recently had the pleasure of being assisted by Marva at the Sydenham Howdens branch, and I cannot express enough how grateful I am for her outstanding service. From the moment I called her she knew who I and was genuinely interested in helping me find the right solution for my needs. I had a challenging situation trying to find the correct door for a unique door opening, but Marva went above and beyond to guide me through the process and providing me with options. She took the time to carefully assess my requirements, offered expert advice, and provided practical solutions that I hadn’t considered. Her knowledge and attention to detail were second to none, and she ensured that I left with a clear understanding of what steps to take next. It’s rare to come across someone who is so dedicated to customer service and willing to go the extra mile to help, but Marva exemplifies these qualities. She made what could have been a stressful and frustrating experience into a smooth and productive one. I truly appreciate her patience and expertise throughout the process. Thank you, Marva, people like you help the world go around a lot more smoothly! I highly recommend Howdens in Sydenham, and if you have the opportunity to be assisted by Marva, consider yourself in excellent hands. Eric – Shared Property Solutions Ltd

Eric

9 months ago

Always helpful

Always helpful. Great service and if on the rare occasion, some thing on the order is missing or damaged- they rectify the issue immediately. Even to the extent personally delivered by management. Customers are always pleased with their kitchens which makes our live so much easier.

Mr Wright

9 months ago

Great products great staff and support

The staff a the Howdens Sydenham branch are extremely helpful and have a great knowledge base on all the product ranges. The warehouse staff are super efficient and always happy to help.

Zak at Dwell

10 months ago

Stock available good prices great staff…

Stock available good prices great staff well trained

STEVEN SOUTHGATE

11 months ago

Howdens came out to see me 4 weeks ago

Howdens came out to see me 4 weeks ago. Despite phone calls they have still not sent my draft kitchen plan. They did tell my builder yesterday they sent it so if they have got my email address wrong they would have received a delivery failure message. They also l told the builder they would ring me, no one has. I am not happy with the service.

Christine

11 months ago

mitre bond

Popped in to get mitre bond , Howdons are the cheapest by far , 3 for £12 compared to 1 for £11.92 for 1 in selcos !

martin raynsford

11 months ago

Lovely experience with Howdens as…

Lovely experience with Howdens as always. Helpful staff.

MRS ALI

a year ago

We had an outstanding experience from…

We had an outstanding experience from start to finish! The rep took excellent care of us throughout the process. Despite needing to make a few changes and receiving an incorrect worktop initially, everything was handled smoothly and without any fuss. All units arrived on time and included all the necessary parts for assembly. The ready-assembled units were a lifesaver, making the assembly process incredibly easy. Highly recommend!

CANS UK LIMITED

a year ago

Very poor aftercare snd customer from…

Very poor aftercare snd customer from Paul in Sydenham. I asked for a replacement door, he asked no questions sent me on a wild goose chase to another store, with no support or guidance. He did not give me I instructions that i needed to pay the other store for the replacement door. (If i had to pay i would have taken my credit card I had I 45 minute round trip. (but paying for a replacement door after spending 15K in store is shocking). Once I got to the other store they asked i speak to Paul again , Paul's approach was abrupt and rude, with customer service skill leaves much to be desired. Incredibly frustrating. Fortunately the Norwood store was much more supportive, with fantastic customer service and kind human approach. Sydenham could learn from the team at Norwood.

Baljit Gill

a year ago

Howden member of staff was helpful

Howden member of staff was helpful, knowledgeable and demonstrated a lot of patience in addressing my questions.

Cherlyn

a year ago

The customer service was excellent

They deal with me very good and was surprised te way they deal with me because it was my first time

Ricardo Seymour

a year ago

Disappointed

Am landlord first time bought kitchen from Howden Sydenham first got charge £100 delivery got charge for handels three drawers panels was damage keep me waiting for 35 minutes and I got charged for new ones I didn’t get invoice ask after a week and got copy not quality kitchen young boy on the counter very helpful

Mr Namik Mustafa

a year ago

I visited the Sydenham shop 4 times to…

I visited the Sydenham shop 4 times to pick up some side panels after being told they were in stock

WALSH BUILDING & JOINERY SERVI