Latest Trustpilot reviews for Sydenham
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today
Lovely experience with Howdens as…
Lovely experience with Howdens as always. Helpful staff.
MRS ALI
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18 days ago
We had an outstanding experience from…
We had an outstanding experience from start to finish! The rep took excellent care of us throughout the process. Despite needing to make a few changes and receiving an incorrect worktop initially, everything was handled smoothly and without any fuss. All units arrived on time and included all the necessary parts for assembly. The ready-assembled units were a lifesaver, making the assembly process incredibly easy. Highly recommend!
CANS UK LIMITED
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a month ago
Very poor aftercare snd customer from…
Very poor aftercare snd customer from Paul in Sydenham. I asked for a replacement door, he asked no questions sent me on a wild goose chase to another store, with no support or guidance. He did not give me I instructions that i needed to pay the other store for the replacement door. (If i had to pay i would have taken my credit card I had I 45 minute round trip. (but paying for a replacement door after spending 15K in store is shocking). Once I got to the other store they asked i speak to Paul again , Paul's approach was abrupt and rude, with customer service skill leaves much to be desired. Incredibly frustrating. Fortunately the Norwood store was much more supportive, with fantastic customer service and kind human approach. Sydenham could learn from the team at Norwood.
Baljit Gill
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4 months ago
Howden member of staff was helpful
Howden member of staff was helpful, knowledgeable and demonstrated a lot of patience in addressing my questions.
Cherlyn
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4 months ago
The customer service was excellent
They deal with me very good and was surprised te way they deal with me because it was my first time
Ricardo Seymour
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4 months ago
Disappointed
Am landlord first time bought kitchen from Howden Sydenham first got charge £100 delivery got charge for handels three drawers panels was damage keep me waiting for 35 minutes and I got charged for new ones I didn’t get invoice ask after a week and got copy not quality kitchen young boy on the counter very helpful
Mr Namik Mustafa
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5 months ago
I visited the Sydenham shop 4 times to…
I visited the Sydenham shop 4 times to pick up some side panels after being told they were in stock
WALSH BUILDING & JOINERY SERVI
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5 months ago
Excellent service with helpful staff
Excellent service with helpful staff
Mr Wright
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8 months ago
Exception service
Exception service. Howdens supplied the elements for my kitchen several years ago, but it isn't that that I wanted to write about. Recently my oven was beyond repair due to damage I caused. I wrote to Howdens at about 11pm on a Friday night to buy a new one . By midday on Saturday Howdens had arranged for the delivery of a new oven. I was very impressed with the customer service and communication from depot manager Paul Clarke.
Philip
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10 months ago
The whole experience was wonderful
The whole experience was wonderful. We have used Howdens before and this is why we came back. We are satisfied customers not just with the products that they have on offer but with the whole process from booking the first visit for a free design quote to providing the design, quote and finally the main important part the price that fits the bill.
STEVEN ARCHER
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10 months ago
I have been using this branch for 5…
I have been using this branch for 5 years. So much so I hardly glanced at the price of the latest kitcen however my builder was shocked it was 50% more than he expected. We got another quote from another Howden's branch which we had no previous business with and it was 50% cheaper. When we took this to the manager - Paul - in Sydenham he said they must have a sale on and refused return or matching their prices. This is even though my builder has been using them for 5 years. Don't go to Sydenham if you want a good Howden's price. Don't go to Sydenham if you want to build a relationship with a retailer.
trevor jones
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10 months ago
Courteous service and helpful people
Courteous service and helpful people
Antonio Barbut 3
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11 months ago
I received prompt professional…
I received prompt professional attention.I left satisfied
Mr TA
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a year ago
As usual great service .
As usual great service .
martin raynsford
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a year ago
Very helpful service
Very helpful service
Justin McDonald