Trade App FAQs
How do I get the new Trade App?
The app is available from the Apple Store and Google Play. Please search Howdens Trade App.
How do I log into the app?
To use the Trade App you will need a Howdens trade account. If you do not already have an account you can apply online.
If you have not already done so, please register your trade account for Online Trade Account Management.
Once you have registered to manage your account online, simply use the username and password you have setup to access the Trade App. We also need your mobile number, so we can send updates via push notifications on your Howdens orders.
Once you have logged in for the first time, you will get the option to setup fingerprint or face recognition for instant easy access.
If you have not already done so, please register your trade account for Online Trade Account Management.
Once you have registered to manage your account online, simply use the username and password you have setup to access the Trade App. We also need your mobile number, so we can send updates via push notifications on your Howdens orders.
Once you have logged in for the first time, you will get the option to setup fingerprint or face recognition for instant easy access.
How do I reset my password?
Please use the forgotten password feature within Online Trade Account Management.
How do I order via the Trade App?
To place an order request via Click & Collect you will need to login. Simply browse our products to see your local trade prices and add to basket. You cannot send a order request to your local depot via the Trade App.
How do I make payments via the app?
To make a payment, please log into Online Trade Account Management.
You can also access Online Trade Account via the Trade App from the Overview tab and tapping 'Account Details' in the app.
You cannot make payments via the Trade App.
You can also access Online Trade Account via the Trade App from the Overview tab and tapping 'Account Details' in the app.
You cannot make payments via the Trade App.
Why is my order not showing?
If you have placed an order request via Anytime Ordering, your chosen depot will need to process the order before it shows as a sale on your account.
If your local depot has already processed your order and you still can not see the order status within the Trade App, please contact the depot directly.
Orders which have been processed and are more than 30 days old will not be shown in the Trade app.
If your local depot has already processed your order and you still can not see the order status within the Trade App, please contact the depot directly.
Orders which have been processed and are more than 30 days old will not be shown in the Trade app.
How do I know when my order will be ready?
When your order is ready to be collected you will receive a push notification, your order status will also change within the orders tab in the app and be highlighted in green with a message 'Items ready for pickup'.
How can I change my email address?
To change the email address which is associated to your account please contact credit control or your local depot.
I am not receiving push notifications for order updates - why is that?
Check that notifications are enabled on your device for the Trade App. Start by signing into the app and tapping the 'Account' tab, then tap 'Notifications', and make sure it is set to 'Enabled'.
How can I leave feedback about the Trade App?
We welcome feedback about the Trade App, so we can continue to improve this service for trade account holders. Feedback can be left via the Apple Store and Google Play. Alternatively, you can fill in our Trade App Feedback Form.
