Latest Trustpilot reviews for Antrim
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a month ago
Recently purchased our stunning kitchen…
Recently purchased our stunning kitchen from Howdens, the experience from start to finish was excellent. Howdens staff are extremely knowledgeable and were able to answer all our queries.
sheena mcveigh
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11 months ago
AWFUL AFTER SALES
AWFUL AFTER SALES We recently spent almost £14k on a kitchen from antrim depot. Staff can't be more helpful until you part with your cash. After you part with your money you appear to have very little hope of getting anything sorted. Our joiner was back and forth to Howdens over missing parts repeatedly over the 2 weeks he was fitting the kitchen. In the end he ended up making a door himself from off cuts rather than bothering going again. The extractor fan is the noisiest fan I have ever heard in my life. You can barely have a conversation. The hob doesn't work. I'm he splashback exploded as soon as it was removed from box and the sink supplied was such thin material it bent with the slightest touch. We had to source a new sink online. These issues have been raised with antrim depot who told me someone would call me back. They didn't. Then I called again I was told they would replace the hob and refund sink. Only to be called the next day and told an engineer would need to check hob. Still waiting on that happening meanwhile I have a hob that seems to have a life of its own, sometimes it works, sometimes it doesn't. How am I to prove this to engineer unless he wants to move in and cook my dinner every night. Oven and microwave are high spec, why the designer specced such a low spec of hob is beyond me. I would never use Howdens or their Lamona products ever again.
Emma
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a year ago
My experience was very good
My experience was very good, Pat was very helpful, I purchased 3 doors, he was able to let me know when they would arrive and I was got hinges and handles.
ANNE MARIE BRADY
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a year ago
It was very efficient quick and easy…
It was very efficient quick and easy staff really friendly and helpful
Carl Blackwell
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a year ago
The team in Antrim are amazing
The team in Antrim are amazing. Welcoming, friendly & very knowledgeable... A+
Christopher
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a year ago
Staff so helpful and friendly nothing…
Staff so helpful and friendly nothing was a problem
Patrick Mulgrew
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a year ago
Happy customer
Great design set up. Staff very helpful and friendly. Very happy to get whole set up from kitchen to floor. Delivery on time. Overall very pleased from start to finish.
GARETH MINSHALL
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a year ago
Very friendly and welcoming never…
Very friendly and welcoming never realized they stocked as much .
Stephen King
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a year ago
Laminate Floor and underlay
Great help from Pat who took time to assist. Great price and quality.
ROGER JAMES BYRNE
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a year ago
Lovely new kitchen
Well designed kitchen. Smooth from beginning to end fitters first class.
Jill Caulfield
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a year ago
Friendly service and helpful
Friendly service and helpful
Roy
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a year ago
Experienced Poor aftermarket customer service at first but Howdens worked to resolve issues.
Poor aftermarket customer service. Kitchen countertops warped after 8 months. Howdens said joiner at fault. Joiner said quality issue. Neither party would deal with issue. Now I will have to purchase a new countertop and find another joiner to fit all it at my own additional expense. There is no protection buying a kitchen this way as they say customer is joiner not the buyer. Its unfortunate as everything else OK.. ***update, Howdens reached out to me after seeing this review and offered me replacement countertops which I gladly accepted. I should have researched fitter better. ***
LM
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a year ago
Thanks for all your help when I had…
Thanks for all your help when I had ordered a few kitchen in howdens, customer service was fantastic they couldn't do enough for you always keeping you up to date on delivery times.
NOEL RICHMOND
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a year ago
Awesome experience
Awesome experience, staff are not only friendly but also very professional in Manner. highly recommended by my personal experience.
PRIMITH PUNNOOSE
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a year ago
Very helpful staff well stocked very…
Very helpful staff well stocked very good prices
JONATHAN MCCLUSKEY