9 days ago

I was in a bit of a rush to get back to…

I was in a bit of a rush to get back to my job - as time was pressing on. Had to wait 15 minutes before getting served as there was only one guy on the till. I noticed staff in the background chatting, making coffee and wiping down surfaces. Then the 'marketing' dept. wonders why I haven't bought anything from them in a while - thus threaten to close my account!? Close it. Being pestered at least twice a week is no way to treat any customer! Unbelievable!!

LEE NICKLEN

11 days ago

Ive been using Howdens’s for over 20…

Ive been using Howdens’s for over 20 years now and can honestly say the level of customer service and efficiency is unrivalled. The Portslade Brighton branch is such a friendly easy going place to visit, bearing in mind I go in a lot of construction type wholesalers day in day out, this one is always a joy. Oliver in the front desk is super helpful and will do everything in his power to help out and give a 5 star service. Mark, Rich and the amazing women that work on the desks and warehouse staff are so helpful not to mention the branch manager Carl. Every single one of them I respect enormously and they all deserve any praise and recognition from their peers. I wish I could give them more than 5 stars. I’ll be ordering many many kitchens with them next year so the poor things will be seeing a lot more of me. Bravo team and thank you for your impeccable service.

David Godding

a month ago

There's a reason why this company is…

There's a reason why this company is so big! Impeccable service

Keith Little

a month ago

The last purchase was not even me

The last purchase was not even me, it was someone else using my account with a similar company name. I have closed my account and blocked all your advertising good bye!

Mr E Dalton

a month ago

Helpful and experienced staff

The counter staff are always helpful and look pleased to see you, and I appreciated the warehouse staff helping me load the goods into my vehicle when I was recovering from an operation on my hand.

GILL, Brighton

2 months ago

Ollie & Fay

Fay, Howden’s kitchen designer, came to my house very shortly after I rang Howden’s and it was immediately apparent that she was highly qualified at her job. She measured up & then went through the Howden’s catalogues that she brought with her, to discuss colour-ways, price & suitability of kitchen units. She looked carefully at the way the kitchen was laid out & came up with some inspired changes that made all the difference. Fay then called me very soon afterwards to further discuss any possible changes I might want to make, since having met with her. I then went into Howden’s and met Ollie, the branch manager. Although it was a busy morning for him he took the time to go through all the products & the prices with me, again getting me the best value for money & explaining any necessity for fire-proof doors etc. Ollie was kind, courteous & extremely knowledgeable. Very shortly after this Fay then sent me the complete 3D design which enabled me to view how my kitchen would look when fitted. She also booked me in for an appointment at Howden’s where we viewed my kitchen on the large screen in her office. At this point we went through all the pricing again, Fay supported me in getting the best value for money & we looked at the portable work surface blocks to compare with my choice of units to ensure they complemented each other. The whole process with both Ollie & Fay at Portslade Howden’s was one of both expertise, patience & kindness. Im so glad they were recommended to me.

Hilary

2 months ago

Absolutely love our new kitchen

Absolutely love our new kitchen, pantry and utility. Fay was amazing at helping us getting it sorted. We bought a kitchen with white solid wood doors and had everything sprayed exactly the bright colour we (I) wanted. Price compared to alternatives was also really good.

Jo A

2 months ago

great deals

great deals

mr p Beck

2 months ago

Great service

Fay was fantastic. Helpful all the way through with planning and installation. Very happy.

Warren Barnett

3 months ago

Amazing Customer Service

I had an amazing experience with Howdens and specifically Fay at the Portslade office it was seamless. I had an idea and budget, but she had the idea and the plan all within my budget. She came and measured up then designed the kitchen with a few ‘wants’ - hot tap, pull out larder, big bins, wine cooler - and she hit the nail on the head. Even during the build we changed and added cabinets as the space looked and felt different. Even after the build and I had parted with my cash, with most companies/people that would be it call some call centre somewhere but no Fay still provided excellent support and customer service with one of the white goods that seemed to have its own mind and stuff was being done within hrs of an email engineers booked you name it. I feel that before during and after you are as important as you were when you first walked in and that is something many big companies should learn from. Well done to Fay and the whole team at Portslade

Darren Owen

3 months ago

Great service from Fay at the Brighton…

Great service from Fay at the Brighton depot. She came to the house, measured up, considered what I wanted and delivered a professional and well thought out kitchen plan. I am delighted with the results and the new colour scheme. Also when we needed additional items she quickly organised them.

Chris Salter

3 months ago

Great experience

The whole transaction and experience was professional.. the staff are helpful..you can see why the company has grown so much. Thankyou Chloe.. for your detailed design and efficiency very professional. Thanks again 🙂

Keith Little

4 months ago

Collected goods from depot

Very helpful office staff and warehouse crew. They were quick to deal with problems relating to manufacturing omissions in flat pack boxes and overall help with all Howdens products.

Bruce Park

4 months ago

Always really helpful and happy to help…

Always really helpful and happy to help regarding kitchens or flooring or doors and clients of mine are always welcome to discuss anything that may be of concern to them.

Danny brazil

4 months ago

Very helpful

Very helpful. Good on prices Nice team of people to talk too

LMP CONSTRUCTION SUSSEX LTD