Latest Trustpilot reviews for Caerphilly
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26 days ago
Great service great people 👍👍
Great service great people 👍👍
KEVIN JONES
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3 months ago
Staff always friendly and helpful hang…
Staff always friendly and helpful hang some experience finished doors looked nice quality not so good room for improvement
Robert
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3 months ago
Great customer service
Great customer service Very competitive price and good quality products
Richard Knowles
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4 months ago
Good staff at the Caerphilly branch
Good staff at the Caerphilly branch, with them having good knowledge and understanding, makes it easier to communicate getting us out faster to the job.
GWGL CARPENTRY Gareth Greg
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5 months ago
Unacceptable after service
Customer service very poor. Howdens Assigned our kitchen to a builder we never planned to use or used and now refusing to give us an invoice for what we ordered, paid for and any refunds of items returned so we can't check if its correct. Something dogey here, makes me think are they putting customers orders through they're recommended builders so it looks like they're doing work their not and putting it on the books . Will let the Ombudsman investigate. Be very careful of purchasing kitchens through the Caerphilly store, hounded to buy a kitchen with multiple offers then when paid they are not interested.
Helen
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5 months ago
Prompt service great communication…
Prompt service great communication delivered when said great staff extremely pleased with service
KEVIN JONES
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6 months ago
Fantastic service by all the staff
Fantastic service by all the staff Made my visit so much better than been in the phone
John Burnicle
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6 months ago
Very helpful staff and great prices for…
Very helpful staff and great prices for our kitchen.
jeffrey jacobs
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6 months ago
Andy was so professional but listened…
Andy was so professional but listened to our particular needs and when we met he was very patient as picking a kitchen can be quite daunting, not with Andy. Just a gentle experience and one I would highly recommend. The kitchen looks fantastic. Thank you Andy and the team! Claudine
Claudine Liddington
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8 months ago
Service is amazing an staff are too
Service is amazing an staff are too
ANDREW JAMES THOMAS
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8 months ago
Great products and a really friendly…
Great products and a really friendly and efficient service. Delivery exactly on time. Many thanks
James TOMBLIN
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8 months ago
Great people great service nothing is…
Great people great service nothing is too much for them can’t recommend them enough brilliant
KEVIN JONES
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10 months ago
Good overall and a great fitter in Jeff!
Needed a cheap and cheerful kitchen for a rental property. Booked an appointment for Richard (in Caerphilly) to come out who did a great job with design, the price was very reasonable. I also needed a fitter and Richard recommended Jeff Cook who has been fantastic throughout. Jeff works really hard and has no hesitation in going over and above what's required, he couldn't have been more helpful. The only reason I've given 4 starts not 5 is that Howdens weren't able to deliver the whole kitchen on time, it came through in bits and pieces which set me back about 3 weeks and to be honest, their customer service at that point wasn't great. When I asked why the fittings had been delayed, they had no idea. Now that it's finally all done though, I'm pleased with the end result, it looks good. The kitchen quality is good - not amazing but then you get what you pay for.
Alan Jones
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11 months ago
all good excellent service
all good excellent service
William Williams
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12 months ago
The in-store staff are always helpful…
The in-store staff are always helpful and friendly. The real beauty of Howdens is the ease with which problems are resolved. I always advise my clients to check out them first.
Mr Stewart Freitag