a month ago

Great people great service

Great people great service

KEVIN JONES

a month ago

Beware of Non-Refundable Items in "Packs"

Real shame about their sales and customer service experience. We listened to the Sales Person when he said that we could bring stuff back / obtain a refund, didn't pay too much attention to what he was adding onto the order on the basis we could just take it back if unused / wrong. We then paid £12k in good faith. After the install was finished, we tried to take a number of things (boxed, unopened and not required - so why was it on my order in the first place?) back only to be told that some of the items were part of a "pack" and therefore non-refundable (contrary to the assertion of the Sales person at the point of sale). I wasn't overly concerned as I thought that a call to Customer Services would resolve matters - but nope, they didn't even have the courtesy to ring me back with the outcome, I had to ring them, only to be told that I wasn't eligible for a refund. A real shame. Lovely kitchen. Customer experience ruined by lies and a total lack of aftercare & resolution. Caerphilly branch.

Richard Pearson-Love

a month ago

Don't buy a Howden's if you want your kitchen to withstand water

Second time I've had a Howdens kitchen, second time that is has failed. My builder talked me into getting it from Howden's saying it had improved. Kitchen has only been used for 9 months but the dishwasher door has blown and the sink door. Howden's have told me their products aren't designed to withstand water and it's not covered under warranty! I was told I shouldn't open the dishwasher door when it's on. It's a kitchen - surely water is what you completely expect! Their products aren't sealed properly - check for yourselves and don't buy Howdens!

Diane Aldsworth

a month ago

Great customer service as usual

Great customer service as usual

John Burnicle

a month ago

Very helpful and committed we purchased…

Very helpful and committed we purchased a full kitchen,on 1st visit after house call to measure up paid £1k deposit but after returning home we had other thoughts that we may have rushed into purchasing. We then called to see if we could cancel and have deposit back,this was done with no hesitation. We looked around at other kitchen's and in all a onisty HOWDENS won. Kitchen delivered on time a couple of issues with wrong unit's etc,called the following morning by the same afternoon the correct parts delivered. This I thought was outstanding service. All staff at caerphilly branch WELL DONE.

ADRIAN COOPER

2 months ago

Excellent

Excellent Service

customer

2 months ago

Ask for Ashley in Howden's, Caerphilly

We worked with Ashley in Howden's Caerphilly to get our new kitchen fitted in Cardiff town centre. From the outset Ashley was attentive, efficient and professional, with excellent communication throughout. He attended the property and did a really thorough job of measuring the kitchen, offering advice and answering all our questions. He wasn't pushy at all, just gave us real confidence in the kitchen design, and didn't attempt to up-sell us or offer us anything we didn't want. Another real bonus was that Ashley had an existing relationship with a contractor so they were able to communicate and ensure the product supplied would fit the kitchen perfectly, and this really helped smooth the fitting along. I absolutely wouldn't hesitate to recommend Howden's, and Ashley in the Caerphilly branch in particular!

Lawrence Bridge

8 months ago

staff very helpful all good

staff very helpful all good

William Williams

9 months ago

Great service great people 👍👍

Great service great people 👍👍

KEVIN JONES

11 months ago

Staff always friendly and helpful hang…

Staff always friendly and helpful hang some experience finished doors looked nice quality not so good room for improvement

Robert

a year ago

Great customer service

Great customer service Very competitive price and good quality products

Richard Knowles

a year ago

Good staff at the Caerphilly branch

Good staff at the Caerphilly branch, with them having good knowledge and understanding, makes it easier to communicate getting us out faster to the job.

GWGL CARPENTRY Gareth Greg

a year ago

Unacceptable after service

Customer service very poor. Howdens Assigned our kitchen to a builder we never planned to use or used and now refusing to give us an invoice for what we ordered, paid for and any refunds of items returned so we can't check if its correct. Something dogey here, makes me think are they putting customers orders through they're recommended builders so it looks like they're doing work their not and putting it on the books . Will let the Ombudsman investigate. Be very careful of purchasing kitchens through the Caerphilly store, hounded to buy a kitchen with multiple offers then when paid they are not interested.

Helen

a year ago

Prompt service great communication…

Prompt service great communication delivered when said great staff extremely pleased with service

KEVIN JONES

a year ago

Fantastic service by all the staff

Fantastic service by all the staff Made my visit so much better than been in the phone

John Burnicle