9 days ago

Excellent service from Carluke

Excellent service from Carluke. Always available to help out and resolve any teething problems.

Colin

2 months ago

Excellent service and quality

Great customer service from Kitchen Design, Delivery and after sales service from start to finish. Howdens worked closely with our joiner and it was a seamless process. Very competitive and great build quality. We have fitted Howdens kitchens 3 times now and excellent in every way.

Bruce Bowyer

3 months ago

very helpfull staff

very helpfull staff, always plenty stock , always willing to help

alexander gibson

3 months ago

Carluke Branch

Great experience at the Carluke branch with the order of our kitchen. We dealt specifically with Louise to design our kitchen and utility room and she has been amazing from start to finish - very knowledgeable and gave us some great ideas on how to bring our dream kitchen to life!

Lou

6 months ago

LOUISE @ HOWDENS CARLUKE 5 🌟

From the initial consultation, delivery and final fitment of my kitchen Louise from Howdens Carluke was available and supportive for all my needs and requirements. Louise really listened, produced and designed exactly as I'd imagined. She brought to life and more the kitchen and space I had always wanted. Up until our 1st meeting I was disappointed and frustrated on the lack of interest and care I and received from other large kitchen design companies, and on Louise's arrival I was expecting much the same. However Louise's bubbly, friendly personality instantly allowed me to relax and open up fully on what I needed and wanted from her. Such was the impact of her reassuring and caring manner I knew before any design was received back after our initial consultation I would be going with Howdens, I bought in fully to Louise and her style - now that is top notch customer service! This is something lacking in many industries nowadays as working within customer service I know exactly what level of service I expect to receive and Louise met and exceeded that 5 🌟 😊

M Thornton

7 months ago

The craignethan branch was welcoming…

The craignethan branch was welcoming and helpful throughout, Louise's home visit to help design the kitchen exactly the way we wanted it. explaining everything showing us detailed pictures before completing the order was a great help for my parents who struggled to visualise the finished product. I would highly recommend this company and team of people to anyone. And a very big thank you to Stuart Davidson who went above and beyond fitting the kitchen and many other unexpected jobs.

Consumer

10 months ago

Helpful and knowledgeable staff at Carluke depot.

All personnel were professional in their dealings with me. The queries I raised were all answered and the explanations were clear to understand. The goods arrived as advised. Overall a good experience. The manager is to be congratulated as the depot appears to run smoothly with well trained and polite staff.

Robert, South Lanarkshire

11 months ago

Didn’t have a great experience …

Didn’t have a great experience doing our kitchen through Howdens. Used the Carluke branch, as we wanted to keep the business close to home. Not the greatest business model; pick your kitchen, then find a local fitter. We really struggled to find a fitter, and when we did, we were let down more than once. Howdens Carluke were like most companies, not interested once you pay your invoice, and actually found them quite rude on more than one occasion, when having to pop round when another part was missing. In the end, we even ordered missing parts from a different branch, just to avoid dealing with the disinterested manager’s at Carluke. In conclusion, the kitchen is lovely, and well made, but the business model is difficult to navigate, if you don’t find a reliable builder/fitter, and our experience at Carluke branch, did not make us feel valued as a customer.

Grahame Cuthbertson

a year ago

An excellent experience all-round

An excellent experience all-round, from design to fitting. Staff were a pleasure to deal with and always responsive when we needed further advice and guidance. Would highly recommend Howdens of Carluke.

Don

a year ago

Good product, poor customer service

Fantastic product, let down by poor customer service. Every time I order something through the Howdens app I have to chase the branch to check it has arrived on the date requested (as opposed to the branch contacting me - as should happen according to the app). Hey ho!

Andrew Scoggins

a year ago

Fantastic service staff were great

Fantastic service staff were great

David Burnett

a year ago

Helpful and friendly

Helpful and friendly

David Lang

a year ago

First class service thanks would…

First class service thanks would recommend very helpful staff

Martain Brown

a year ago

Excellent customer service

Excellent customer service

Mr Kenneth Latta

a year ago

Great customer service got everything I…

Great customer service got everything I needed and sorted a couple of issues with my account

Mr Kenneth Latta