Latest Trustpilot reviews for Croydon
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21 days ago
Really helpful as always excellent
Really helpful as always excellent
Neville Sprague
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a month ago
Very helpful staff
Very helpful staff Very knowledgeable
Jimmy Pitt
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2 months ago
Adverse Review Hidden by Croydon
Adverse Review Hidden by Croydon ************************** This the old review for Howdens' Croydon I put up a couple of years back. The organization does not have any response apart from parroting standard corporate clichés. Just bringing this again so that customers are aware how Howden's employees could potentially collude with tradesmen to cheat customers. ************************** Potential Collusion of Howden Employees with Rogue Tradesman Beware of dealing with Tradesman that claim to work with Howdens and also with Howdens South Croydon. We have been conned by a rogue/cowboy Tradesman firm, going by the name of Freeman Jones Design Limited: Nicola Freeman Roach and the actual helmsman of the firm Jermaine Jones. The tradesman provided us a quote from Howdens and took money in advance from us. When we asked for evidence from tradesman, he kept on providing alibis. When we went to Howdens to confirm if any order has been placed, Bev from South Croydon depot not only refused to confirm us that any order has been placed provide us stating that they cant share the information with us due to GDPR issues but also shared our mobile number and name with the crook that Freeman Jones is. What we got to know is that the fraud firm Freeman Jones design ltd has not placed any order with Howdens for us yet, and also owes ~5 grand to Howdens and that is over 90 days past due . What is very suspicious is that the Bev slipped out that she's still in contact with Jermaine Jones and had received a voice note on WhatsApp from him. She shared I find it extremely suspicious that an employee would be in touch with a tradesman who has defaulted. I suspect collusion between Bev. When pointed out that it is very odd that the staff would still be in touch with a defaulter tradesman on personal mobile phone, Bev left in hurry and refused to share the WhatsApp that she got and also refused to talk further and provide any further issues under GDPR. However, Bev and team had no issues providing our information to them. Not to be missed, Jermaine Jones tended to offer “cash backs” to people as he told me multiple times that he likes to take care of people who take care of him through cashbacks. Who knows, what might have happened here. Date of experience: 18 October 2022
Ranjan Rao
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2 months ago
The are helpful
The are helpful, friendly and do listen with excellent customer service.
. Land Lord.
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3 months ago
Howden has A good service
A good service
Vasant
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4 months ago
Excellent customer service…
Wayne was very helpful and went above and beyond to help us with our kitchen.
J Storey
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4 months ago
Poor communication
Not good at responding to Emails and sorting out queries. Invoices should be clear and unambiguous. This is a blemish on the wonderful service we received at the onset. Particularly thankful to Wilfred Karamoko who was simply fantastic. We are very pleased with the furniture and devices
Tony (London)
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5 months ago
Always perfect service!
Always perfect service!
ADAM GENERAL BUILDING MAINTENA
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5 months ago
Always Helpful staffs
Always Helpful staffs
WILLIAM UZOMA IROAKAZI
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7 months ago
Fantastic experience from start to…
Fantastic experience from start to finish. Wilfred was with us from the pre-planning stage and ensured a mind blowing final result. Thank you for your patience and perseverance. Thank you Jazz for pulling some strings and making the project happen. Grateful yo you all.
Tony (London)
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8 months ago
I returned to Howdens after a short…
I returned to Howdens after a short break. They were quick to re start my account, fulfill my order for kitchen appliances and even restore my credit a/c.
zaffar ahmed
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8 months ago
John the kitchen designer at Howdens in…
John the kitchen designer at Howdens in Croydon went the extra mile to provide me with an excellent service and now I have a beautiful kitchen, that excites me! John designed my kitchen with effortless ease, achieving what individual kitchen fitters and top kitchen companies concluded was impossible to achieve for me - an L shaped kitchen. I believed God would do the impossible and he used John to bring my vision to life! Thanks to John and Howdens I have an elegant looking kitchen that cost less than one made over with new doors!
Adele
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8 months ago
3 time in the row cant get full order…
3 time in the row cant get full order at the store,sending trough other 3-4 stores to collect rest misding kitchen parts. To get kitchen picket while waiting even if its just 5 units takes forever. Sloves service ever seen at howdens and only in croydon branche
ED
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8 months ago
Howdens Croydon
Howdens Croydon were recommended by our builder (despite us living in North London) Wayne Toogood came to measure up and drafted plans based on our requirements. We had several follow up meetings and Wayne was very accommodating with all my revisions and changes ! Howdens price matched several of the appliances and the overall costs was very fair. Delivery was prompt and our builders queries were quickly resolved. Really great service and a beautiful kitchen as a result.
Ms Shah
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9 months ago
Amazing Customer Service - Jack and Dan
I recently just got a trade account with Howden's Croydon and was very pleased with my first kitchen unit order, customer service wise. Thank you to Jack who helped me to design the order. Very friendly and professional and has shared many useful information. Also thanks to Dan from the Depot, who kindly provided me with a copy of the instruction manual for the kitchen unit. Highly recommended, thank you guys for all your help.
Mandap Services Limited