Latest Trustpilot reviews for Derby
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16 days ago
Not bought a kitchen yet but went into…
Not bought a kitchen yet but went into Alfreton Road Branch in Derby on Tuesday (12th March) for research purposes and had a very friendly, informative and useful chat with Sally who was most helpful. They are at the top of my list of a potential kitchen purchase. Thank you Sally.
Chris Hall
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a month ago
Not happy
Not happy, kitchen measured wrong causing a lot of extra work for the fitters, the work top's are twisted and need replacing.
Paul Brighouse
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2 months ago
excellant serice quality
excellant serice quality goods fairly priced even phoned me when delivery of stuff came in really bright cheerful staff cant fault service like this
ATTIC EXPERIENCE
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2 months ago
Items wasn’t ready for collection
Items wasn’t ready for collection. Not even in stock. Cost me another day returning to job. All profits lost. No one seemed to care the error was made and I was just left to deal with it. Good materials poor service
Tom adams
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3 months ago
Top Service
Amazing customer service, Alisha is a brilliant asset to the company - 10/10 for service and product knowledge. Thank you!
Ann Khan
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3 months ago
Hinge Plates.
Took in a cupboard door where the hinges had broken away part of the door. Due to the fact that it wasn't a Howden's door, it was not possible to get a direct replacement. ( I have found that different manufactures have different door hinge positions.) However the sales assistant drew my attention to the fact that Howden's manufacture hinge door plates. This is a more cost effective way of repairing a damaged cupboard door. As a result the door now works fine!!
Earl
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3 months ago
Reviews are ignored too! No customer service!
No point even emailing customer care as they will come back to with denials and lame excuse to justify their behaviour that they don’t need to change. Instead after raising concern I was put into more trouble. Ascot drive store can go to any extent to bother you and won’t spare a tiny bit to discomfort you. Pathetic!! Absolutely disheartening and NO CUSTOMER SERVICE!!! Save yourself from the horror, choose your kitchen wisely not Howdens Ascot drive !! See the negative reviews and realise they can really really make your life miserable if they want unless you are the lucky one.
RK Mishra
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3 months ago
Kitchen quote
Gud response from Michelle with very competitive prices,will be contacting Michelle soon
DAVE KELLY
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4 months ago
Good customer service
Good customer service
DCB CONSULT & BUILD LTD
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4 months ago
Quality kitchens
Great service Quality kitchen
AMJAD ALI
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4 months ago
Nightmare! Least customer care!
Bought the kitchen from Howden's Derby Branch. What a nightmare it has been since I placed the order. So many items missing on delivery, denials, too many unnecessary arguments, and unpleasant treatment. I am not happy neither will I recommend my near and dear ones.
RK Mishra
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4 months ago
Good support given
Friendly service with knowledge of the product, staff made themselves available. Appointments and timing were kept. Helpful ideas were given. Always a positive response during telephone conversations.
Bob Kinross
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6 months ago
Great customer service from the counter…
Great customer service from the counter staff and design team. Always helpful and friendly.
Kev
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6 months ago
Very reliable and friendly staff
Very reliable and friendly staff who are always willing to help. Got served by Michelle and the boss himself, Carl. They were very patient and kept me up to date with my order. I will highly recommend Howdens Derby to all.
MIDWEST HEALTHCARE LIMITED
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6 months ago
Wow top notch
Fist class service the team in derby bend over backwards to help , if there is an issue they sort it within 10 minutes and keep you updated,and informed all the way . If there was a higher rating they would get my vote all day long . Keep up your amazing work. From bob lee derby.
Robert Lee