Howdens - Hoddesdon

a month ago

Always friendly and always help great…

Always friendly and always help great company to use!

Shaun

3 months ago

Delivery delayed and incorrect unit…

Delivery delayed and incorrect unit sizes This review relates to Hoddesdon branch not Harlow Ordered and paid for kitchen units and appliances in April 2025 and said at time of design visit and ordering I would be waiting on the builders availability before asking for delivery. Once builder started he contacted Howdens to arrange delivery and was given a date of Wednesday 20 August. This was then delayed by Howdens to Thursday 21 August. On Wednesday my builder was informed by Howdens that all that could be delivered on Thursday were the doors and hinges. Not much use without unit's to attach them to. When ordering I was told the only items with longer lead times were doors as units were all standard items. Moral of the story is don't believe what you are told about availability and delivery. Hi reviews at Howdens Details of order I had issues with in the email trail below which includes a payment reference number and the original estimate number is ??????? As of now in spite of builder being promised first delivery today I have two tradesmen sitting doing nothing waiting for units costing me their wages to do nothing. To say I am unimpressed is an understatement and I shall be posting this on trust pilot. Reply from Howdens 34 minutes ago We're sorry you have been disappointed by your experience, Anthony. Could you please email reviews@howdens with your details so that we can provide further help? Sent email to reviews at Howdens and no response. Even worse now is it had become apparent that walk units have been measured incorrectly and do not actually fit in the space between walls without having to cut part of walls out. The builder has emailed Howdens about this and had no response. Quite frankly shocking service. During installation it has become apparent that the unit for the cooker hood extractor is not actually large enough to allow for the vent to be within the unit, hinges provided for doors are a mixture of soft close and normal ones and worktops apparently don't come with screws to fix them to the units. There is still no response from Howdens regarding the incorrect unit sizes and can only say that I shall never use Howdens again as they seem to provide a kitchen on the basis that they wash their hands of any errors and expect customers to make good any deficiency in design.

Anthony Casale

5 months ago

Olivia was very polite and efficient

Olivia was very polite and efficient. The range to choose from is very extensive.

Lynn Burkett

7 months ago

Excellent service

Excellent service Friendly staff knowing there products well, Well run branch by Daniel

customer

10 months ago

Poor quality cabinets

Poor quality cabinets, some didn’t even have enough glue to hold them together and needed screwing together to keep them from falling apart. The backs are just stapled on and come off with the slightest pressure. Explaining to the client why there new kitchen is falling to bits is embarrassing.

Very dissatisfied

a year ago

Sometimes a bit vague

Sometimes a bit vague

ALL THE FLOORS LTD

a year ago

My order was ready and waiting.

My order was ready and waiting.

Lynn Burkett

a year ago

Every one very helpful.

Every one very helpful.

HAYES & SON BUILDERS

a year ago

I had a very helpful 1st experience…

I had a very helpful 1st experience with Howdens , staff were extremely helpful and also very knowledgeable. I made my purchase easily and got great value for money , which in todays climate is very rare.

Mr Gary Williams

a year ago

Staff always friendly and helpful

Staff always friendly and helpful

Suzanne Peters

a year ago

Very helpful in merchant and prompt…

Very helpful in merchant and prompt delivery 👍

ian Dodd

a year ago

Always a gd experience n laugh in store

Always a gd experience n laugh in store

AGS PROPERTY SERVICES

a year ago

Good friendly service

Good friendly service

Robert Smith

a year ago

All as ordered & prompt delivery....

All as ordered & prompt delivery....

Brian Wise

2 years ago

Great service by Howdens

Great service by Howdens. From beginning to end. Managed to get my kitchen set in time and can’t wait until I have them put up.

VITA CENTRE LTD