Latest Trustpilot reviews for Hook
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12 days ago
Howdens Hook
Howdens Hook have been extremely helpful and professional in their design and customer service. Lucy Spicer was our designer for our bedroom furniture. In the past wen also purchased our kitchen and appliances, also designed with Lucy. The delivery team were also great, being on time and courteous.
Rachel
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13 days ago
EXCELLENT!
Lucy the designer was excellent throughout the whole process. Did everything possible to work within my budget and was professional, efficient and communicated promptly. Delivery was exactly on schedule and again the two young men were courteous and very helpful. Thoroughly recommended.
Keith Angus
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2 months ago
Lucy Spice at Howdens Hook
We were lucky enough to land Lucy Spice as our kitchen designer. She was extremely professional and knowledgeable. I instantly liked and trusted her. Lucy was very patient with us, given that we had to stop/start our design. I had also heard from kitchen fitters that she was the best Howdens kitchen designer locally which backed my confidence in her. Unfortunately in the end, we went to an independent company who had competitive products/prices.
Philippa Rigby
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3 months ago
Helpful staff who are very informative…
Helpful staff who are very informative about the products and keep you up to date with what is going on with Howdens products
Denise Bennett
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4 months ago
Great value, solid quality and responsive design service
We wanted a kitchen that provided good value and ergonomic design with our own design tweaks. Howdens initial design came out well against other full fit providers but the material package was a much more competitive cost. In addition, Emilie was very quick to make design mods and requotes and was the only one of several potential suppliers to be accommodating by incorporating a small peninsular we wanted in the design. Overall, the design service was excellent. Delivery of all materials was as agreed and with the exception of only one warped panel that was quickly replaced, everything was as it should have been. Templating for the worktops was very straightforward and the supplier again accommodated a specific curve on one worktop end without any fuss. Very pleased with the look and feel of the final kitchen that has been completed for a very competitive price with no feeling that quality has been compromised. The entire team in Howdens, Hook have always been friendly and helpful. Highly recommended!
keithvgodbolt
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5 months ago
Good service as normal from Simon and…
Good service as normal from Simon and his team
Keith Bourne
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5 months ago
Amazing experience with Howdens' Lucy, Queen of kitchens!
We moved into our house in 2007 and have never done anything with the kitchen. We took the plunge, and on the advice of a friend from the pub, a kitchen fitter, opted for Howdens in Hook. He put us in touch with Lucy, and she came around to chat us through the options. Lucy was an absolute delight, and how refreshing to deal with an enthusiastic young lady rather than some bloke trying to flog you as much stuff as possible! A few days later, we went to the Howdens showroom, to tell Lucy what we wanted. The amazing software meant that we could see the design in our own virtual kitchen on a big screen in Lucy's office (even our dog was on the screen!). The big day came, when our friend Rich from the pub arrived to clear the old one and fit the newie. The delivery from Howdens was bang on time and in just six days we had an amazing new kitchen and my wife Debbie is over the moon. You know what they say, happy wife, happy life! The fact that Rich and Lucy knew each other was a real plus. If you book from Howdens, ask for Rich, a total perfectionist. Sorry, Way too long a review!
Mick Thompson
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6 months ago
A perfect fit.
I'm a kitchen fitter with nearly 20 years experience, and I can honestly say this latest kitchen I fitted which Lucy designed was one of the smoothest installations of my career. All the measurements were spot on, the order was complete, not a single thing missing. The design looked great, and I was very impressed with the quality of the units and fronts, especially at that price point. All the draw boxes, and hinges were the same as what I'm use to fitting on kitchens twice that price. Big thumbs up and would highly recommend getting in touch with Lucy!
Justin
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6 months ago
Very helpful and professional.
Lucy was hugely helpful, firstly with some video calls to discuss our options for the space, and then eventually a site visit for final measurements and to show us various items in person. She travelled from Hook up to London as we'd been recommended her by a friend, which really showed her going the extra mile. The quality of everything has been of a high standard and she explained the value of different options very well. Would recommend Howdens and Hook/Lucy in particular.
Max Moncrieff
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6 months ago
New kitchen for extensive building project
Lucy was involved with our project right from original site visit and measuring, through many design meetings, communications with the builder, helping with the odd query during installation, through to project completion. Lucy's knowledge, attention to detail, and her consistent availability and interest in listening, advising and helping has undoubtedly made our journey the superb one it has been. We are so pleased with the result- thank you Lucy!
Michael
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6 months ago
All was fine
All was fine, I ordered a sink, it came in, Howdens local depot called me to collect, I collected it. I also won on the scratch card, so good service.
Caroline Dimascio
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7 months ago
Fantastic service
Fantastic service, Lucy was extremely knowledgeable, efficient, proactive and helpful. I would have undertaken the project much sooner had I known how easy it would be! Thank you.
Mrs H
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8 months ago
Professional experience
We had a smooth experience from start to finish. Lucy was very knowledgeable when designing our kitchen with us and had great vision for the space we had. Extremely happy with the finished product the quality is outstanding, we’ve had no issue occur and can’t wait to start entertaining in our new kitchen.
Sophie
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8 months ago
Howdens in Hook.
Lucy did a great design for the kitchen in our new kitchen diner extension, incorporating all the features we wanted. We especially love the corner larder unit, a great use of space for storage and hiding the kettle, toaster and general clutter. The pop up socket is ideal for plugging in other appliances as well as charging phones and iPads. The quality of the units is excellent, much better than some other suppliers we looked at. Thank you Lucy for your patience while we changed our minds several times over the unit colour, worktop and flooring.
Helen Ashton
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9 months ago
We are delighted with our Howdens…
We are delighted with our Howdens kitchen. We spent a lot of time with Lucy,designing the kitchen & then tweaking the design to get exactly what we wanted. The whole process went smoothly thanks to Lucy’s expertise & patience. We also found the rest of the team at Howdens Hook to be helpful, when we popped in with query’s.
Consumer