Latest Trustpilot reviews for Hook
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2 days ago
Always provide us with excellent…
Always provide us with excellent service and the staff are friendly and happy to help at the Hook branch. Excellent quality products.
T&H Construction Services Ltd
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8 days ago
Great staff and knowledgeable
Great staff and knowledgeable Very helpful
PETERS HANDYMAN SERVICES
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24 days ago
Kitchen Designing and planning at it's best
Following reviews purely on here we engaged with Lucy the Kitchen Designer in store and from the very outset felt confident and comfortable with her knowledge and ideas. We spent a number of months deciding what we wanted knowing that our old layout definately wasnt it! Lucy helped with suggestions and thought-provoking questions throughout this process. We visited the Hook showroom a number of times deliberating over finishes, handles, flooring and appliances which Lucy, Simon and the team happily accommodated. Excellent service and products, thanks very much Lucy!
A Lawes
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24 days ago
Amazing small kitchen design
We have a very small kitchen space which was in desperate need of an upgrade. Lucy was amazing at finding a solution to our tiny space, managing to fit a dishwasher, sink, washing machine, oven, hob and a full size fridge freezer into the space and also made it beautiful!! We are thrilled
Cali
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a month ago
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish. Simon (depot manager) was friendly, approachable and professional. The delivery guys were lovely and made everything so easy. All round excellent experience and I'd highly recommend. Thank you.
Annabel Hannam
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3 months ago
Very polite and really helpful 😊
Very polite
MICK KEENS
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4 months ago
Beautiful wardrobes
I ordered built in wardrobes from Howdens new range. They are absolutely beautiful. Lucy was brilliant at creating a design with the combinations of cupboards which we wanted. I recommend the interior lighting which make the wardrobes look luxurious and it’s easy to see all your clothes in any light. I’d love to fit these wardrobes in every room!
Heather Lambert
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5 months ago
Lucy was excellent designing our…
Lucy was excellent designing our kitchen and flooring. Understood what we needed, helped us make decisions, gave us alternatives and kept clear and timely communication throughout. If there were any changes needed she helped make them seamless and easy. Her colleagues were all helpful and friendly too. The kitchen is now in and we're delighted with the design and quality. Would recommend her and Howdens wholeheartedly.
John
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5 months ago
Great Experience and Beautiful Result – Highly Recommend Lucy
Lucy at the Hook branch of Howdens was a pleasure to work with. She listened carefully to our ideas and requirements, offered helpful suggestions based on her experience, and introduced some great ideas we hadn’t considered. The final design was excellent, and the 3D walkthrough with Lucy at the showroom really brought it to life - and helped us refine the design. Lucy handled the inevitable project glitches quickly and efficiently, and she made it easy for us to try samples at home before committing. She also worked brilliantly with our kitchen fitter, which helped everything run smoothly. We’re absolutely delighted with the final result – it’s everything we hoped for and more. Highly recommended!
Michael Butcher
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6 months ago
From start to finish
From start to finish, I would rate my experience dealing with the Hook Branch as excellent. Lucy the Kitchen Designer did a fantastic job of designing the kitchen with practical and effective utilisation of all available space.
Igho
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6 months ago
Kitchen designer, plus doors in new build
Great Kitchen designer recommended by local builder as best in the area. Lucy was very patient with all the questions(many of them) and a few changes .Designed kitchen, utility and a wardrobe set in a new build. All Howdens staff been very helpful at all times. Very pleased with doors and skirting chosen. Nothing been too much trouble. Very efficient.
Suzanne Stacey
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10 months ago
Fantastic support and patience!…
We cannot fault the excellent service from Simon and the team at Howdens Hook. We gad so much help and advice. The showroom is very inviting and time was spent with us discussing a kitchen in great detail. Excellent service and wholly enjoyable experience!
Andrene Williamson
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11 months ago
Excellent
Excellent. Kitchen design was great, loads of options if we wanted to tweak and change. We made a last minute change of worktops and this was no problem. Customer service was also great.
Sam
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11 months ago
Great Howdens team
We had a great experience at Hook Howdens - Lucy looked after us throughout the process, including a home visit to measure up and discuss our needs. Nothing was too much trouble and the designs and mock-ups were so realistic it made it super easy to see what the final fit out would look like. We are very happy with our new kitchen, it looks amazing - thank you Lucy and Howdens!
Clare Tomlinson
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11 months ago
Lucy was so helpful and knowledgeable
Lucy was so helpful and knowledgeable. Her patience and determination to make it work was fantastic. No matter what we threw at her, (and it was a lot), she came up trumps, nothing was too much trouble and we've ended up with a fabulous kitchen! Thank you Lucy!
Claire James
