Latest Trustpilot reviews for Horsham
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a month ago
Teresa is always so helpful
Teresa is always so helpful, it’s been a very easy experience. Thank you 😊
SILVA OAK CONSTRUCTION LTD
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2 months ago
Good service from Jodie at the Horsham branch
Jodie has been very good with planning and costings.
JOHN THE HANDYMAN
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3 months ago
Great service always phone you back
Great service always phone you back
Nigel Carpenter
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5 months ago
Nick
As usual great service
Nick
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5 months ago
Consistently good experience
Always very helpful staff behind the counter and the warehouse staff are very friendly and quick to get the items you’ve ordered and always help you to carry things to the van if needed. Can’t fault the store in the last couple of years.
Nick Reeves
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5 months ago
Fantastic service
Every single time I come into Howdens I am always met with a polite greeting and a knowledgeable staff member. They all know their stuff and take the time to give you as much help and information as they can. I never feel rushed into making any decisions even if the store is busy which it frequently is.
Paul Francis
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6 months ago
Great service from front desk
Great service from front desk, helpful, knowledgable with friendly banter. A warm and welcoming atmosphere.
stephen kitching
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7 months ago
Outstanding Customer Service
We had a fantastic experience using this branch for our recent Kitchen/Diner renovation. Claire was our designer and was extremely patient - she was working on 3 x potential lay outs for us before the build and was then tweaking the chosen design right up until delivery. There was no drama, no complaint, just speedy responses and redesigns. Once the fitting was under way, we had a few hiccups with a couple of damaged doors - the Assistant Manager Ollie was unbelievable - he drove up to our property himself with new doors within a couple of hours of raising the issue - even the builders were shocked and said we'd have been waiting weeks if we'd used a well known competitor. We also had a Neff Oven that arrived slightly scratched when we unwrapped, but that was also replaced by Ollie within a week without fuss. A lot of companies could learn from Ollie on how to operate professionally, calmly and with a personable approach. Best customer service I'd received in a long long time.
G Man
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7 months ago
Very friendly
Very friendly
David Jacobs
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7 months ago
Great Team
Great helpful knowledgable team. Nothing seemed to be too much trouble, any requirements I had were quickly and efficiently met. Keep up the good work.
Richard Matschy
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7 months ago
insulting incompetent staff towards…
insulting incompetent staff towards Tradesman, avoid if you can
Daria Kasovka
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8 months ago
Always a pleasure to deal with...
Always a pleasure to deal with...
Antony William Fay
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9 months ago
Helpful and friendly.
Helpful and friendly.
Guy
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9 months ago
Fantastic service as always
Fantastic service as always. The guys on the front desk really work hard and care about their customers. Honestly they are the very best.
Richard Hurst
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10 months ago
We received a visit from a lovely…
We received a visit from a lovely gentleman called Bret from the Horsham branch who was super informative, helpful and professional. He gave us some great advice on the products available to us and the service that Howdens provides. I was really impressed also that he was happy to discuss how to make the most of the deals that Howdens provides. 5* service!!
Wadders