Howdens - Loughborough

15 days ago

We had Sue from loughborough as our…

We had Sue from loughborough as our advisor. She was highly experienced and most useful in helping with our design for our kitchen. We would recommend her anytime.

Simon Nash

26 days ago

Great friendly service

Great friendly service Very helpful and knowledgeable about products for customers

Darren Henson

a month ago

Kitchen Open plan home living

We started our open plan kitchen planning and building in April 2025. We had already been in touch with Howdens Loughborough in the year prior and we dealt with James Toone how helped us design our kitchen for us. It was really important to us to have a face to face communication with whoever we selected to design our kitchen and we were extremely luck to have James and the team at loughborough help and guide us through the deliverely, the design and advice. Reno fatigue is real and spending such a large amount on a project can we be very stressful and filled with sleepless nights. I will say the one thing I did not stress over was anything to do with Howdens. The communication and customer service was above and beyond by James and the customer service desk ladies at Howdens ( Molly and co :)) what an incredible team. The quality of the units were immecable. Our kitchen looks like a dream board cut out from Pinterest and I couldnt be happier :) We went for the Elmbridge kitchen unites in Linen.

Meetal Ravalia

a month ago

Excellent staff and service

Excellent staff and service. Always helpful with a good deal of knowledge.

Jeannette Maker

a month ago

We had a new kitchen fitted in one of…

We had a new kitchen fitted in one of our projects at work. Worked with Sue at getting the best kitchen for our project and had DJF carpentry fit it. Amazing job from start to finish.

Cathy

a month ago

Sue Johnson at Loughborough Howdens is…

Sue Johnson at Loughborough Howdens is brilliant at her design and helped us in making our kitchen fabulous Don’t know the delivery lads names but again nothing to much trouble and we’re very careful about setting stuff down.

Clara Smith

a month ago

Efficient professional service from Sue

We arranged a home appointment with Sue Johnson to discuss our new kitchen requirements. She arrived right on time, was friendly, approachable and listened carefully to our ideas. Her 30 years experience shone through as after listening to us she gave us some of the pros and cons which enabled us to make much better informed decisions. Based on her initial visit she came up with a basic plan so we could visualise how the new kitchen might look. We reviewed a couple of things and Sue sent us an updated version which we were very happy with. We then visited the showroom to finalise the colour, finish and flooring. She was very patient, not at all pushy but keeping in contact throughout. Thank you Sue for making our experience so much easier and guiding us through to the right choice for us. Would definitely recommend her.

Kevin Stovin

a month ago

Popped in last Friday to have a look at…

Popped in last Friday to have a look at the flooring for my new house. As soon as I walked in I was greeted by great customer service by Molly and maddie, both really helpful. Definitely the best howdens depo I’ve ever been to. Would recommend to anyone👍

Jade

a month ago

I found molly to be very insightful

I found molly to be very insightful, and extremely helpful 👍

Nick Neilson

a month ago

Excellent service by molly on the…

Excellent service by molly on the counter

ANDY BURTON

a month ago

Rich and molly

Rich and molly Excellent service very helpful fully

Jack Rule

a month ago

We had a great experience selecting our…

We had a great experience selecting our kitchen from this branch, especially thanks to Maddie Smith who provided exceptional customer service from start to finish.

Kellee Wilkes

3 months ago

Terrible customer service

Terrible customer service. Went to purchase some flooring tried to sell me some underlay that I’ve no idea what it was turns out it’s stock they cannot sell as the warehouse lads couldn’t even find it guessing hoping I’d take it off there hands. Secondly the flooring was sold above the price of what it’s being advertised for I thought it’s illegal to advertise at one price and sell at a higher price trying to query this with them but despite emails being ignored and being told phone calls will be returned I’ve heard nothing back. Needless to say I won’t be collecting the remaining items on my account

Matt joiner

4 months ago

Everything ordered delivered correctly

Everything ordered delivered correctly. Nice plan for the customer. James at Loughborough branch looked after the customer very well.

Forbes Build

6 months ago

Dealing with Howdens

Dealing with Howdens is always a positive experience. On the odd occasion, if something goes wrong - it is always remedied very quickly with the minimum of fuss! Very good products, excellent staff.

Jeannette Maker