Howdens - Newhaven

3 days ago

Jacky and her team at Newhaven are…

Jacky and her team at Newhaven are great, always ready to help out and accommodate customers changes. Makes our job as fitters so much easier.

Andrew James

10 days ago

The team in Newhaven always brilliant…

The team in Newhaven always brilliant and always strive to get a great deal

Chris

2 months ago

When you submit a critical review

When you submit an honest and sadly critical review: 'Our team have reviewed your contribution and greatly appreciate your feedback, but unfortunately it did not meet our guidelines.'

Robert

2 months ago

How could this have happened?

Unfortunately we have had a very disappointing experience with a Howdens Elmbridge kitchen. The designer did not measure from floor to ceiling and, as a result, the kitchen did not fit. The position of the boiler was also not measured so this did not fit in the cupboard and, as a result, the boiler has had to be moved. At the point at which it became clear that the boiler measurements were wrong, instead of accepting that there had been a mistake and outdated measurements had been used, the designer remained insistent that the old boiler had still been in place when she took the measurements, which was not the case. The general approach was to pass blame for everything onto either myself or the fitter, with Howdens seeking to absolve themselves of responsibility. The depot suggested to the fitter on multiple occasions that Howdens' errors could be rectified using, in effect, poor quality workmanship. Because the fitter takes pride in his work unlike Howdens, it would appear, he was not prepared to go ahead with these. What was particularly upsetting was the way in which the depot gave information verbally and later denied this when it suited them. The fitter says that this is the most difficulty he has ever had with a kitchen installation. Despite having decided to source the worksurface from elsewhere because of all of these issues, I still have an invoice for an aborted templating appointment charge of £318.52 under dispute. We were planning to source two more kitchens from Howdens but are now considering other options.

Robert

7 months ago

Always good service

Always good service, helpful and prepared to go the extra mile

Frank Chambers

9 months ago

Many thanks to Newhaven Branch

Many thanks to Newhaven Branch, especially Jacky today. They are always so helpful, but went the extra mile on Friday when I was planning to finish a job and found I needed an extra item to enable me to finish and invoice. Not in stock, but had her van pick up and get back to depot by the time I came to pick up other stock. Great service!

Andrew James

10 months ago

Newhaven depot is THE BEST

Newhaven depot is THE BEST. The whole team go above and beyond. 5 stars all the way. Thank you all for all your help over the years that I have dealt with this depot.

Clarendon Property Services

a year ago

Jackie at Howdens has been so helpful

Jackie at Howdens has been so helpful

Barry

a year ago

Proffessional /polite staff

Proffessional/Friendly staff.

ALAN WOODWARD

a year ago

Knowledgeable and helpful staff…

Knowledgeable and helpful staff instore. Good knowledge of stock and enthusiastic to help.

andy harsant

a year ago

Newhaven Branch is Brilliant!

It is such a pleasure to deal with helpful happy people. Jackie runs a brilliant team & every interaction with them has been a delight. I know clients are quick to complain when there's a problem but rarely say 'Thank you' for good service. Thank you Jackie, you & your team are brilliant!

GeoffRutland

a year ago

BRILLIANT! My order was efficiently taken & dealt…

My order was efficiently taken & dealt with, delivery was on the time agreed. Communication was great. A pleasure to do business with!

Diellas Restaurant

a year ago

Always great service

Wendy and the team are always spot on

Chris

a year ago

Always 5 stars for Howdens in Newhaven

Always 5 stars for Howdens in Newhaven. The team are amazing. They go above and beyond to help. Thank you so much.

Clarendon Property Services

a year ago

James the assistant manager at Newhaven…

James the assistant manager at Newhaven Has provided excellent service, nothing was to much trouble

Kevin Ancell