Latest Trustpilot reviews for Otley
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3 months ago
Very helpful friendly staff have made…
Very helpful friendly staff have made the Howdens Otley experience a pleasure. Especially our designer Oscar who has been most helpful at all times again an absolute pleasure to deal with, we love our kitchen, Thank you.
Michael
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5 months ago
Very happy with the price of flooring…
Very happy with the price of flooring and the fact it was ready when I picked it up
Laura & Tony Caldecott
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7 months ago
Good price great service
Walked in and walked away with the goods. No waiting around for deliveries.
Adrian Duke
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7 months ago
Wrong worktops ordered
Wrong worktops ordered
BROGDEN DEVELOPMENTS
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10 months ago
Excellent service
Excellent service
Roel van den Bor
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11 months ago
Paul Jeffries - we would not recommend
Used fitter Paul Jeffries. (PJPS Property Services) on the basis that this would be a 'quality job'. It really wasn't. We are two years on, having left an empathetic break after the work was completed. Worktop not fixed properly and moves constantly, drawers 'fixed' with silicone rather than the proper brackets, doors on fridge and other cupboards have dropped, plinth not secured properly and bowing outwards, light strips stuck on greasy surfaces needed replacing, mess left after electrical work. Some work we have had to have completed at our own additional expense. We have tried to contact him on numerous occasions via phone and email and via Howdens, but no appropriate response. Now contacting Trading Standards.
Phil Holdich
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11 months ago
Great staff and high quality units…
I found the staff extremely pleasant and helpful and the planning service is excellent. The kitchen/ bathroom units we purchased are of a high quality and excellent value for the price. The delivery charges I thought were very expensive-£80.00 for only a few units to be taken less than two miles! However, my first use of Howdens was a very positive experience and I will be using them from now on a regular basis.
Mike Pope
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11 months ago
Delivered on the agreed time
Delivered on the agreed time
Laura & Tony Caldecott
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a year ago
Great service as always all the staff…
Great service as always all the staff are so helpful, the manager is always on hand to assist .
Phillip Addison
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a year ago
Always great service with a welcome…
Always great service with a welcome smile .
Phillip Addison
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a year ago
Howdens Otley
Designer Simon was brilliant and all staff helpful when we called. We are delighted with the finished product. Our only negatives were around the fact that there are no prices are in the brochure and items changed their stock codes. This made refining our choices really difficult
Mrs Lee
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a year ago
Popped by last minute
Popped by last minute, didn't have door I needed, but found one I could use, also knew the fitting I needed.
PAULS BUILDING SERVICES
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a year ago
As always great help with my project
As always great help with my project had a problem with a unit for a medical unit , but as always they found a solution and supplied me with the product to complete the project. Great quality product to install, my client was delighted job done . Thanks to the team at Howdens Otley. Phil @ P.A.Design.
Phillip Addison
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a year ago
Friendly
Friendly, everything in stock, that was said to be in stock
PAULS BUILDING SERVICES
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2 years ago
Really helpful staff
Really helpful staff. Goods loaded quickly and carefully. Excellent value.
Sarah Fowler