14 days ago

Excellent customer service

Excellent customer service

Miss Noble

a month ago

Great service at the showroom

Great service at the showroom. Knowledgeable assistant & prompt delivery

Mrs Susan Ingham

3 months ago

first class service

first class service

Leon Kirk

4 months ago

Kitchen design

Really friendly staff & designed our kitchen brilliantly, thanks to Paige

Gillian Dickinson

4 months ago

Very good service and advice on cabinets

Very good service and advice on cabinets

Christopher

6 months ago

Just ordered my kitchen with the best expertise and customer service

Just ordered my kitchen with the expert help of Paige at Penrith Howdens, received excellent advice support and knowledge when choosing the kitchen appliances and design, can’t wait for it to arrive. Could not recommend more highly.

Bridget Whitfield

7 months ago

VERY shady

One of the joiners who worked on my year long renovation project recommended Howdens to me and said 'mention my name'. So I did and Howdens sent a quote to me with the joiners name on the account. I went to their kitchen showroom in Penrith to alter the design, choose doors and haggle the price. At this point Tom, the salesman, said I would be paying them direct. "So I can deal with Howdens directly?" I asked. 'Yes' was the simple reply. (Foolish boy - I had an independent witness with me). From that point on everything was direct, including the payment request. Unusually for me I didn't insist on an invoice - busy, distracted. Howdens then sent the joiner the VAT invoice even though he had not paid, he was not the customer. I now cannot reclaim the VAT or set against capital gains tax so it's costing me over £1,800 more on top of a £4,300 kitchen. I have absolutely no doubts about this particular, aforementioned, joiner's honesty, he is too serious and professional a man to be so dishonest. Quite apart from the fat that he is not VAT registered so couldn't reclaim the VAT anyway. However any dishonest tradesman can of course can set these 'customer pays - tradesman receipted' invoices against profits on his turnover and - this is clever - can stay below the VAT threshold by having the customer pay his bills for him (even though it was nothing to do with him and he may have made a profit). HMRC and the VAT office are very interested and sadly it looks as though literally thousands of honest fitters, joiners etc will be investigated for a potential national multi million VAT and tax fraud along with the less honest. And that's quite apart from leaving the customer with no proof of purchase. Read some of the 1 star reviews on here from people who have been left with faulty kitchens who are denied their guarantee by Howdens when they can't trace the original fitter. Howdens, who are enabling and possibly abetting this huge tax loophole, are disinterested but I suspect they will just have to get interested. Follow up 9th Feb: Howdens have spoken to the joiner in question today and clearly insinuated to him that my complaint is against the him, upsetting him a great deal. It is certainly not. The joiner was an absolute star. My complaint is against Howdens alone and their underhand misdirection tactics are exactly what I have come to expect from this faceless multinational company who purport to be a family firm (did you know they used to have MFI in their portfolio - till it went bust?)

Vanessa

8 months ago

Excellent service

Excellent service, helped me match out of production doors. Always willing to go the extra mile

ROBSON AND LIDDLE LIMITED

9 months ago

Very helpful with the sizes of doors…

Very helpful with the sizes of doors information and orders on time very helpful staff in show room

Christopher

11 months ago

Great staff very helpful

Great staff very helpful

Richard Blackburn

a year ago

replacement part sorted with out issue

replacement part sorted with out issue

ROBSON AND LIDDLE LIMITED

a year ago

Excellent service and great staff.

Excellent service and great staff.

Dave hodgson

a year ago

A Kitchen to be proud of!…

We are really pleased with our Howdens kitchen. It is beautifully made and the help and advice we received from our designer Jon Hosain in Penrith was excellent. They have a tremendous choice of everything you need for the kitchen.

Christine Broadbent

a year ago

Helpful as always very pleasant member…

Helpful as always very pleasant member of staff

Richard Blackburn

a year ago

Kitchen extras

Speedy service by very pleasant staff. In and out of branch in no time. Order was a back order due to size, was informed of delivery date an item arrived as planned. Wish every thing in life ran as smoothly as this.

MESSRS