Howdens - Rayleigh

4 days ago

Paid for a Kitchen before Christmas in…

Paid for a Kitchen before Christmas in full, and told I needed to take delivery before Christmas to guarantee the price. Part arrived 22nd Dec, the balance on the 9th Jan. came to fit it this week and a part is missing namely a whole unit on the kitchen design missing from the final invoice so the price agreed was not what was arranged. I had to return to Howdens and pay a further £150 for a most integral bridging unit to complete my kitchen installation even though it was all on the original kitchen design. Unfortunately as per modern day no accountability as to whose fault this was except the customer left with £150 to find on top of the original £7000 purchase price. Further to the above review, the manager of the branch called today to offer sincere apologies. Confirmed to me that new protocol had been put in place to limit this oversight happening in the future and offered a full credit to my account for the missing item. I feel this was professionally handled and reflects Howdens attention to customer service in light of the staff mistake that caused the problem. Thank you.

Paul

9 days ago

Great customer service

Always in and out quickly, not much fuss, and they do try to get items in as soon as possible if they've not got it in branch.

trevor rogers

3 months ago

Staff at the Rayleigh branch are…

Staff at the Rayleigh branch are fantastic. Nothing is too much trouble, plus they are very helpful.

Stephen

3 months ago

swift service

Millie at Howdens (Rayleigh) knew, straight away, how to help in providing me with the product I needed . within 10 minutes of walking in, I had what i needed and was back in the car ready to leave! very prompt service!

ADAM COOMBES

4 months ago

Best kitchen supply company about👍

Best kitchen supply company about👍

Bryn Pateman

4 months ago

Good products

Always friendly and helpful,but their pricing needs looking at !🤔

Mark

7 months ago

staff could not be more helpfull

staff could not be more helpfull

Customdavid bewick

8 months ago

Thank you.

My experience with Howdens was helpful and informative helped along patiently by Matt at Rayleigh. The kitchen I purchased is great quality. A big thank you.

Mrs Dimmick

8 months ago

Customer service was great 👍

Customer service was great 👍

Allan styles

10 months ago

Ordered felt backed panels which would…

Ordered felt backed panels which would have taken 5 days. They checked branches and collected to fulfill order which was available to collect next day. All staff members attantive and accommodating. Great service. 👍

Mr M Burton

10 months ago

Good Customer service

Good Customer service

Paul

10 months ago

Rayleigh branch are great

Staff at Rayleigh branch are very helpful and have a great deal of knowledge of there products.

Martin Webb

10 months ago

Very knowledgeable staff

Very knowledgeable staff, polite and courteous. Would use.this company again.

Ray White

a year ago

Great Kitchen Experience

Can't praise Howdens at Rayleigh, Essex, enough! We are very pleased with our kitchen units and the help from the friendly staff, particularly Liam our Sales Consultant.

Shirley

a year ago

Excellent Company, outstanding Staff!We had a flood in our kitchen and were…

We had a flood in our kitchen and were clueless how to re design a new one. Liam from Rayleigh came to the house and offered his expertise and came up with various designs. He was an extremely knowledgeable , polite and helpful young man with infinite patience! Can’t speak highly enough of Liam. He is a credit to your Company!

Christine Whale