today

I am so over the moon with my kitchen…

I am so over the moon with my kitchen from Howdens. First of all Andrew designed the kitchen, exactly how I envisaged it, even down the to handles on the door. They give us the name of a few of their fitters and we had 2 of our own come to give us a quote. We chose Sam in the the end from SE Carpentry & Construction. Oh my I am so glad we did. He was not the cheapest quote (we got one very cheap quote-be wary of this) but through our research we knew he would be the best. Well I don’t even know where to start, amazing!!! I never thought I would enjoy having workmen in my house for 3 weeks but what a lovely bunch of guys-hard working, none of the usual excuses that you get, and so talented. My kitchen is gorgeous, I now spend pretty much all of my day in it. I would absolutely recommend Howdens to anyone and I would definitely recommend Sam as a kitchen fitter. What a lovely pleasant experience we had unlike the trauma of when we got our bathroom done. Thank you Andrew and thank you Sam, Johnno, Connor and sorry I have forgotten the name of the excellent plumber! 😮

Puppy pack Pup

4 days ago

I has a door to swop as I had ordered…

I has a door to swop as I had ordered the wrong size. It was swopped with no fuss. The staff really helpful in putting the new door in my car. Drinks and snacks offered while I waited. A really good experience.

Jane

10 days ago

Saffron walden

We dealt with holly from the saffron walden branch and our experience has been first class. You should expect a brilliant design, speedy communication and a quality end-product! We will definitely be using again in the future! Thankyou Holly and co!

Kane Midwinter

11 days ago

Refused to refund incorrectly charged VAT

Unfortunately I was charged VAT incorrectly on supply and installation of worktops. I contacted the branch who refused to help even though this should be as simple as invoicing. This is going to cost me over £700. I would welcome a call from Howdens if someone could help.

Glenn Edwards

12 days ago

Replacement dishwasher

A big thanks to Clare and team at Saffron Walden Howdens providing excellent customer service when dealing with a replacement dishwasher for us! Thanks again, Suzy and Steve

DBS

12 days ago

Fantastic Service

The team at Howdens were fantastic from start to finish. After many delays over 6 months from purchasing the kitchen to having it installed Sofia and Claire were flexible and willing to help out wherever they could. During the install when we had questions they were always happy to take our call and so forthcoming with information. The end result is far better than we could have imagined and we can not thank Howdens enough.

Sian Campbell Ryan

20 days ago

This was a kitchen that has been…

This was a kitchen that has been dragging on for months due to the customer changing their minds several times and looking at other completely non comparable kitchens. Long story short, Howdens supplied a great kitchen and we got the price to a level that meant we got the business. There were a few issues but this was probably down to me rather than them but they were all resolved quickly and efficiently.

Mr Neil Curtis

a month ago

Great customer service

Great customer service. All materials there when needed

KA CARPENTRY

2 months ago

Best service

Was not sure what we needed to buy the customer service was excellent and they took the time to check back back on their records so they knew what to order for us. They said it would be delivered on Monday and it arrived on time and the delivery driver was very helpful and polite . Very good service. thank you

edward clinch

2 months ago

I can honestly say that from all our…

I can honestly say that from all our suppliers that Howdens Saffron Walden has the most fantastic service we have ever experienced as a Buisness. Gareth, Claire and all the team are worth their weight in gold, they always look after us, nothing is ever to much to ask and other than a lack of De-Caf tea and coffee I have not a bad word to say. Could not recommend their service and products more, they help our business tremendously. Ollie & Nik, NC Design & Improvements

Ollie NC Design & Improvements

2 months ago

Just a special mention to Sofia Jonatas

My contractor pushed us to use Howdens Saffron Walden branch to get the kitchen design and buy the kitchen. We could have bought a kitchen from any of the Howdens Cambridge branches if we weren’t under pressure from our contractor. However, we came across kitchen designer Sofia Jonatas. She was knowledgeable, extremely helpful, and punctual. Most importantly, she listened to our needs; not like some of the kitchen designer I came across before, who think that because they have been doing the jobs for years, they can tell me what I should I have, without considering my own preferences. On one occasion, there was a need to make some changes to our kitchen design after most of it had already been installed. She was very willing to drive all the way over to north of Cambridge – later the very same day! Anyway, to cut a story short, it turned out my new idea wasn’t practical, and it transpired into a wasted journey for Sofia. She was so calm and professional, though – completely understanding and easy-going. I won’t hesitate to buy another kitchen from Sofia next time. I give her 5 our 5 stars for her customer service skills.

Yang Hardy

2 months ago

Service was excellent from planning to…

Service was excellent from planning to drop off of the kitchen, even keep the worktops back a couple of weeks so I could get on with fitting the kitchen in place. Great work form the Saffron Walden team.

Mr G foster

3 months ago

Friendly

Friendly, knowledgable staff. No pushy sales tactics.

TERRY JAMES LEE

3 months ago

Great kitchen

Good customer service great kitchen

ANDREW MCCULLOCH

3 months ago

Great service and staff always first…

Great service and staff always first class.

Gary Heard