Latest Trustpilot reviews for Wakefield
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13 days ago
Always good love the lads at Wakefield…
Always good love the lads at Wakefield branch all peachy 👍
customer
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3 months ago
Reneging on offer.
While Howden's did me a favour by suggesting I use Carriss Builders, as a retired Customer Services Manager I am disappointed at their lack of attention to detail and the level of customer service they provide. At the beginning of November I agreed a plan with Howdens for my kitchen, and as a sale was on, I arranged for it to be delivered on 11 November to take advantage of free delivery plus complimentary Air Fryer. On checking the invoice I noticed the waste bin was missing from the list and a 30/70 split cabinet had been ordered to fit a 50/50 split fridge-freezer. These matters were rectified and after paying the invoice on 6 November I waited for delivery. When nothing arrived on 11 November I telephoned Howdens who at first said nothing was down for me, but when I insisted I was told they were very busy due to the sale and they only had one van (!) and therefore my delivery had been put back to the following week as had been agreed with Carriss. I knew nothing about this but was assured the original sales order still stood. When the units were delivered there was no Air Fryer. Apparently they had "run out", but I should receive one the following week. When one did not arrive I was simply told I did not qualify for one. As this complaint is obviously not about an Air Fryer as I could afford one myself, it is about the principle of Howdens offering 'enticements' to buy and then reneging on their promise one they have the customers money.
Michael
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4 months ago
Slow response to online order.
Slow response to online order.
Tim Pritchard
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5 months ago
Very helpful and welcoming staff
Very helpful and welcoming staff, excellent designers. Lovely warehouse staff they put everything away in your van nicely and the quality is very good too.
Zaheem
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5 months ago
Great staff at Wakefield
Great staff at Wakefield
customer
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7 months ago
Quick bathroom job
As per usual good service and prices
carl
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8 months ago
Great service from Harry a pleasure to…
Great service from Harry a pleasure to deal with.
Mrs Joanne Osborne
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8 months ago
Good telephone response and range of…
Good telephone response and range of products.
valerie Hargreaves
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11 months ago
Excellent service
Everyone from Keir the manager ,Will the designer ,the staff on the counter to the delivery driver were all very helpful and efficient . Nothing was too much trouble and the quality of the both Kitchens they have supplied me has been excellent . I'd recommend this branch to anyone .
Mr Walton
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11 months ago
How not to handle a difficult situation.
I have had an account at H for several years but have not had much opportunity to use them due to other work pressures. However I gave a customer their name and address so he could choose. He did, I bought 5 doors with the proviso I could take them when it suited me so I paid cash and started. I took the first door and hung it successfully a couple of weeks ago. Went again last Thursday for No 2 and was told that I had taken them all !!! They didn't produce any evidence that showed I had taken the doors and they kept going to their stock for a count and I presume they couldn't find the relevant stock. They never said, just kept walking past me apologising for the delay. Eventually, half an hour later, I stopped one of them. Told him that I wasn't prepared to wait any longer and asked for an explanation. very little new was said so I asked if there was any stock on the premises, they had so I was allowed to buy another door just to get me working for the rest of the day, or part of it. All went well, customer happy, waiting for a refund. Nothing all day. Later that evening I got an e mail. Tell us how well we did, from H. After I had stopped laughing at the irony I determined to settle this the following day, Saturday. Up at the crack of dawn for a Macdonalds breakfast got to H about 10. Apologies and more apologies. No explanation just a promise that my account would be made right.
John Berry
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a year ago
Good advice given and very efficient at…
Good advice given and very efficient at exchanging a door size that I had ordered incorrectly for the correct size
Stephen Young
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a year ago
Helpful staff
Helpful staff. Good technical knowledge and happy to assist
David Oldroyd
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a year ago
Great to deal with
Great to deal with , and very helpful
gary scott
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a year ago
We were so well looked after by Rees at…
We were so well looked after by Rees at the Wakefield branch. He is a young enthusiastic person who I think is going places. He could not have helped or advised us any better. Good luck for the future Rees
Nigel Howard
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a year ago
Great staff and easy transaction
Great staff and easy transaction
LAD