a month ago

Great service great product

Great service great product

Parmjit Sangar

a month ago

Very good

Very good 👍🏼👍🏼👍🏼

Jasvir Singh

3 months ago

Best quality and dealing good and excellent service

Best quality and dealing good

Shanker Kumar

5 months ago

I went to another branch and got the…

I went to another branch and got the manager deal on some doors. I think all the special deals should be the same in every branch so that all your customers can pick up the materials from any branch as it's not convenient for everyone to get back to their own branch. Regards from the management team ECONOSECURE.

ECONOSECURE

9 months ago

I usually go to the West Bromwich…

I usually go to the West Bromwich branch to get kitchen design and they are very good especially Mark. He's always on the ball ready to help. Thanks Mark

EPIC TILING SERVICES

9 months ago

Trade counter team not experienced

Showed the assistant at the counter the exact kitchen i wanted like for like as display and bought, but when i was installing realised i had the wrong handles when i when back to change handles was asked to pay extra, but i had already quoted customer so did not have the budget, i asked for a discount as i believe this was not my fault and we should shear the cost but was refused anything more than my standard discount and had to pay for new handles. Not happy with service at this branch at all.

customer

10 months ago

Purchased a kitchen October 2021

Purchased a kitchen October 2021, Paid up front in full as manager eager for us to pay before the end of the month. Told us prices might change? Got to say our experience wasn't great. Initial delivery was wrong colour and several items out of stock. Emailed but no response, we phoned and spoke to manager, he had seen our email. So he saw our message but didn't feel the need to respond? After several weeks and up to virtually the last few days of fitting - items were still being delivered. Invoice clearly showed what we ordered and paid for BUT had quite a few wrong quantities delivered which had to be returned. We were presented with a bill for around £1000 when kitchen was finished - we actually owed less than £100 for oven housing which wasn't on original quote ( wrong housing supplied but fitter modified it) - all other charges were for duplicate items delivered which we had to refuse or get picked up once we realised their error. Kitchen itself looks great, 9 months on and one of the end panels has split. I got in touch with Howdens but was told its fitters fault? Out of probably 10 end panels one has a fault but Howdens blame fitter ( we disagree) We will purchase a replacement and also need to purchase more of the worktop for a breakfast bar. I emailed our branch 3 times requesting a price but haven't had a response, Summary of our experience; The kitchen we purchased looks great, guarantee isn't brilliant as they won't replace a faulty end panel, and our experience of customer service is terrible! We are trying to spend more money but the branch isn't communicating with us? Obviously don't need our business/money.

Kelly393

a year ago

Great

Great service and quality

BRANDO DALIPA

a year ago

Great staff and good materials and…

Great staff and good materials and selections

EPIC TILING SERVICES

a year ago

Carpenter

Good service

AIVARS KOLESNIKOVS

a year ago

Very slow service

Very slow service. One staff just hanging around outside not bothered with serviing

Parmjit

a year ago

Really awful still waiting for the…

Really awful still waiting for the other half of my kitchen which was supposed to be delivered Tuesday 22nd 2022 I've been promised it would be delivered since the 23rd

Erol

a year ago

They helped us really well and they are…

They helped us really well and they are nice to us.

Mr Miah

a year ago

Job mr Paul man Howedens westbromwich…

Job mr Paul man Howedens westbromwich could not be bothered to back to me with there price after asking my self on the phone by myself mr smith at smith & janes midlands Ltd mr Paul man wanted us to fit the kitchen Witch was a job at a cost of £30.000 and the job has been lost due to this there his major problems at west Bromwich Howdens thay just carnt be bothered with a lot of things regards david smith.

SMITH AND JANES MIDLANDS LIMIT

a year ago

Great service called for a delivery for…

Great service called for a delivery for some skirting board said no problem tomorrow ok great service.

Mr Lester