Latest Trustpilot reviews for Barry
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today
Unfortunately the flooring we purchased…
Beware Consumer Rights "Do Not Apply" to Howdens... the flooring we purchased (SDH3234) has had nothing but problems, de-lamination, lifting in places, stains not coming out, the list goes on, was installed on a flat level surface and fitted according to the manufacture guidelines (which is manufactured by Howdens) yet they will fob you off and say consumer rights are not valid as we are "trade only". This is an ambiguous loop hole, which is used only when it suits Howdens not the end user. For example you will see a number of reviews on here 5 star that saying "howdens installation and after sales were amazing."But this contradicts itself as Howdens claim they do not install, and its not their problem if you have an issue. However if they manufacture the product, take your money for the product, offer a 20 year guarantee with the product yet won't accept liability this is a big red flag. Litigation can and should be used where appropriate. It's a shame, as I offered the product to be taken away for "testing by quality control" and a refund, repair or replacement as per their guarantee but they refused to do so - insultingly they said they don't have to but will offer 1 pack of flooring as a gesture of goodwill (our flooring is 72sqm and cost over £3,000 in flooring alone). It seems a case of anything goes wrong "computer says no".
James Frazer
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2 months ago
I recently applied for a credit account…
I have to edit my review on finding out information as to why my credit account application was declined. Apparently there was an oversite regarding the accounting of files, ( on my side)etc. One of the Howdens team looked into this had found the issue and then contacted me to explain. So, thanks to Howdens for pursuing this issue on my behalf. I have been dealing with Howdens for a long time and they have always served me well. 5 star service.
Ray
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5 months ago
Staff very helpful as always and
Staff very helpful as always and
C ANDERSON BARRY LTD
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5 months ago
Goods readily available competetive…
Goods readily available competetive price
Customer
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6 months ago
Good knowledge of products
Good knowledge of products
Janet George
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8 months ago
Very friendly and helpful staff every…
Very friendly and helpful staff every time
Lydia Baker
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10 months ago
order placed and delivered on time…
order placed and delivered on time excellent service
Customer
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10 months ago
Two lovely delivery drivers
Two lovely delivery drivers, polite and every efficient and helpful - a credit to Howdens!
Angela Bowen
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a year ago
Always helpful
Always helpful. Polite and efficient. Can't fault them.
Anne Beavis
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a year ago
Counter staff always…
Counter staff always approachable,Helpful and Friendly with a good Knowledge of products..
Lee Mccafferty
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a year ago
Alicia a young lady at your Barry…
Alicia a young lady at your Barry branch was very helpful and a lovely person. Many thanks.
Alan Tarr
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a year ago
No cash in the till
When you buy something in cash, and you find out it not the right item, so you take it back, they don’t give you cash back, they say there is less then two pounds in the till, apart from that it been good, there, just felt let down, also there is a chap there called David, he is really good and a credit, to the company
Thomas Halleron
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a year ago
Always welcoming and helpful
Excellent experience from initial design to finished kitchen. After sales service from Howdens staff at Barry was impressive, always welcoming and helpful. Thank you
Nina Ward
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a year ago
Great customer service
Great customer service, very helpful with queries. After sales assistance was excellent.
Andrew
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a year ago
Very friendly team and works well
Very friendly team and works well
Lydia Baker