Latest Trustpilot reviews for Basingstoke
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4 days ago
Easy pick up
Easy pick up, guys are very helpful with loading
AJ Lane
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a month ago
Howdens Basingstoke staff are very…
Howdens Basingstoke staff are very friendly, helpful and efficient.
Mr David Whitmarsh
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a month ago
Excellent service
The basingstoke branch personnel are always so helpful, professional and ensure we get the best deal available
Jonathan
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a month ago
Customer service at its very best
As an absolute novice I’ve always been wary of Howdens with its “trade only” focus expecting it to be a condescending experience professional to amateur but I went on the recommendation of our builder expecting the worse. How wrong I was and from the very outset we were met with knowledge and patience when trying to meet our poorly explained needs. We went back three times and on each occasion there was not a hint of frustration - only good honest help. All the staff were first class but we have to say Alfie was above that if that’s possible! How they make the switch from dealing one minute with a fellow professional to the next minute (in my case!) an utterly clueless Joe Public with complete ease is utterly beyond me. Customer service at its very best - thoroughly recommended. Many thanks.
GJ
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2 months ago
Always helpful
Always helpful, good quality as standard
AJ Lane
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2 months ago
Ongoing visits
We are in the process of renovatiing our house. Been visiting Howden several times over the last 3 months , to choose and purchase stuff . I like to mentioned that each time we arrived, there was always someone who will come forward to attend to us . One person whom we find that is outstanding is Alfie. He is extremely good at making us welcome and putting us at ease . He is also knowledgeable, answered our queries , The designer Jodie. also listen to our spec . She designed the kitchen and will be doing the bedroom wardrobes.
Su Lim
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2 months ago
New door for ongoing client.
Telephoned for an idea for part glazed internal doors, pdf’s sent me by return together with customer quote inc choice of three doors and st/st furniture, client ticked their choice, i placed order which was ready for collection as soon as was required, counter assistant suggested that we might need the vanity plates to match the locks (which I hadn’t thought of) job done, happy client, thumbs up for quick and efficient service.
Matthew Piedot
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3 months ago
The staff are amazing
The staff are amazing. Always helpful. Good prices
ALAN DAVID BUNGAY
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3 months ago
The team are always helpful
The team are always helpful, resourceful and reliable. They proactively ensure you are happy with everything and always resolve issues immediately. They go the extra mile and answer the phone! All too rare these days. Well done Howden’s.
PROPERTY FIX
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3 months ago
Everyone's always helpful and friendly…
Everyone's always helpful and friendly in Basingstoke branch. Good prices and plenty of stock
Steve Cook
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5 months ago
Had great experience with the team at…
Had great experience with the team at Basingstoke. Have used Howdens for years , but the first time for my own kitchen. Matt designed my kitchen. Very patient with us carried on tweaking the design until we were happy. He worked with us to give us the kitchen we had wanted for a long time. Jayne helped us to design our utility and it was perfect as well. The depot team are really helpful and always friendly.
andrew busk
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5 months ago
Excellent Service
Efficient, helpful and professional service always.
Lina Rimell
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5 months ago
A* great service
A* great service
SCOTT EDWARD MINTON
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6 months ago
Dealing with the manager
Dealing with the manager
BARRY JOHN COLE
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6 months ago
Amazing !!!
My experience with howdens Basingstoke has been exceptional!! Alfie, Lauren, Dan, Ben, Keith and mark ( Adam )always greet you with a smile and go above and beyond to get sorted everything you need! Special mention to Ben aswell for always making sure the coffee is topped up for me for when I come in by far the best howdens I have dealt with.
Thomas Smith