a month ago

Kitchen doesn't even fit

Disappointed doesn't even begin to cover it. We feel completely betrayed by Basingstoke Howdens. After spending £23k on a kitchen, we now find ourselves with a product that doesn’t fit, all because Howdens made an error in measuring our space—not once, but twice during a subsequent check. This mistake has resulted in the soil pipe being in the wrong position, forcing my wife and me to incur additional costs to extend the wall to accommodate the error. Furthermore, this blunder has caused significant disruptions to our joiner’s work. The entire experience has been incredibly frustrating and costly

Matthew Rix

a month ago

Easy pick up

Easy pick up, guys are very helpful with loading

AJ Lane

2 months ago

Howdens Basingstoke staff are very…

Howdens Basingstoke staff are very friendly, helpful and efficient.

Mr David Whitmarsh

2 months ago

Excellent service

The basingstoke branch personnel are always so helpful, professional and ensure we get the best deal available

Jonathan

3 months ago

Customer service at its very best

As an absolute novice I’ve always been wary of Howdens with its “trade only” focus expecting it to be a condescending experience professional to amateur but I went on the recommendation of our builder expecting the worse. How wrong I was and from the very outset we were met with knowledge and patience when trying to meet our poorly explained needs. We went back three times and on each occasion there was not a hint of frustration - only good honest help. All the staff were first class but we have to say Alfie was above that if that’s possible! How they make the switch from dealing one minute with a fellow professional to the next minute (in my case!) an utterly clueless Joe Public with complete ease is utterly beyond me. Customer service at its very best - thoroughly recommended. Many thanks.

GJ

3 months ago

Always helpful

Always helpful, good quality as standard

AJ Lane

3 months ago

Ongoing visits

We are in the process of renovatiing our house. Been visiting Howden several times over the last 3 months , to choose and purchase stuff . I like to mentioned that each time we arrived, there was always someone who will come forward to attend to us . One person whom we find that is outstanding is Alfie. He is extremely good at making us welcome and putting us at ease . He is also knowledgeable, answered our queries , The designer Jodie. also listen to our spec . She designed the kitchen and will be doing the bedroom wardrobes.

Su Lim

3 months ago

New door for ongoing client.

Telephoned for an idea for part glazed internal doors, pdf’s sent me by return together with customer quote inc choice of three doors and st/st furniture, client ticked their choice, i placed order which was ready for collection as soon as was required, counter assistant suggested that we might need the vanity plates to match the locks (which I hadn’t thought of) job done, happy client, thumbs up for quick and efficient service.

Matthew Piedot

4 months ago

The staff are amazing

The staff are amazing. Always helpful. Good prices

ALAN DAVID BUNGAY

4 months ago

The team are always helpful

The team are always helpful, resourceful and reliable. They proactively ensure you are happy with everything and always resolve issues immediately. They go the extra mile and answer the phone! All too rare these days. Well done Howden’s.

PROPERTY FIX

5 months ago

Everyone's always helpful and friendly…

Everyone's always helpful and friendly in Basingstoke branch. Good prices and plenty of stock

Steve Cook

6 months ago

Had great experience with the team at…

Had great experience with the team at Basingstoke. Have used Howdens for years , but the first time for my own kitchen. Matt designed my kitchen. Very patient with us carried on tweaking the design until we were happy. He worked with us to give us the kitchen we had wanted for a long time. Jayne helped us to design our utility and it was perfect as well. The depot team are really helpful and always friendly.

andrew busk

7 months ago

Excellent Service

Efficient, helpful and professional service always.

Lina Rimell

7 months ago

A* great service

A* great service

SCOTT EDWARD MINTON

7 months ago

Dealing with the manager

Dealing with the manager

BARRY JOHN COLE