Howdens - Brighton Freshfields

2 months ago

They don't care about coustomer

I purchased a full kitchen from Howdens at the price £ 10k , including all integrated appliances. After only 2 years, the integrated fridge/freezer developed a serious fault. On 22 April, ice started building up at the back of the fridge. By the next morning, all food in the fridge had frozen due to excessive cooling. Later the same day, the ice started melting, including in the bottom freezer section. The symptoms clearly point to a thermostat/control failure causing the compressor to run continuously and then fail to regulate temperature correctly. Despite explaining this in detail and requesting that the thermostat be properly tested, Howdens dismissed this and instead tried to blame the issue on ventilation/cooling around the integrated unit. This explanation does not make sense, as: The appliance was installed correctly with sufficient space for ventilation It worked normally for 2 years If installation was the issue, problems would have appeared much earlier What concerns me further is that the engineer’s visit was extremely brief. According to my CCTV timestamps, the entire visit — from entering my property to leaving — lasted approximately 4 minutes. It is difficult to understand how a proper technical diagnosis of an integrated fridge/freezer fault could be completed in such a short time, particularly when no meaningful investigation or component testing was carried out, despite my specific request for the thermostat to be checked. What is most disappointing is the lack of proper technical investigation. Instead of testing the likely faulty component, it feels as though reasons were being sought to avoid repair or replacement. I expected far better after-sales service, especially after purchasing an entire kitchen and all appliances from Howdens. I hope Howdens reviews this case properly and resolves it professionally.

Radu

3 months ago

Staff were fantastic 😊

Staff were fantastic 😊

Alan Funnell

6 months ago

Helpful advice from staff.

Helpful advice from staff.

Peter WILLGRESS

6 months ago

Top service every time

Great customer service

KRAKEN CARPENTRY

10 months ago

Account was set up quickly

Account was set up quickly, helpful friendly staff,good discount.

Phil

10 months ago

Account Rep & set up (Steve Trott)…

The rep that visited me (Steve Trott) provided an excellent service. Account set up process very fast and easy. Steve kept in regular contact throughout the process and helped with my order without me having to visit a depot. Thanks Steve much appreciated

Ruby

11 months ago

Amy Bennet from the Howdens Freshfield…

Amy Bennet from the Howdens Freshfield brighton branch, was an absolute superstar :) Friendly, informative and made the whole experience brilliant. Love the style and choices of Howdens kitchens completely recommend!

Victoria

a year ago

The cabinet was faulty and I took it…

The cabinet was faulty and I took it and they looked at it and they said they would not take it back because we drilled it and I explained how can I find it it is faulty if don’t put it together and I took it back home to fix it but they did say that if I could not fix it go and see them and I completed the cabinet and took it back to show them it is faulty which they saw it and accept it was faulty and replaced it which I lost two days work because of that and no one accept responsibility or say sorry and I know it was not their fault and it was manufactured fault but they should have replaced it on the first time

MORTAZAVI ENTERPRISES LTD

a year ago

Great service

Great service and the product is exactly as described

CH

a year ago

Very helpful

Very helpful Happy to help solve problem Friendly staff Well done

thorpe. laurence

a year ago

no problems questions answered okay

no problems questions answered okay and service was excellent

Graham

a year ago

efficient staff leading to a good…

efficient staff leading to a good experience

thorpe. laurence

a year ago

Great staff

Great staff - really helpful when I needed information on fitting a tall unit.

Steve Sutton

a year ago

Good knowledgeable staff and all…

Good knowledgeable staff and all products I needed were available

Chris Tanner

2 years ago

The kitchen overall looks good

The kitchen overall looks good. We like the colours, love the sink, bins are not in the way and we have a secret drawer underneath the oven. There are 2 things bothering us though. - The worktop wasn't long enough and now we have two pieces put together . The line is visible and doesn't look nice. - The cupboard where the boiler is, is bigger than the previous one we had (>26cm width). We eat in the kitchen, it's tiny, and even 26cm are precious...

Caterina Ritrovato