Howdens - Bury St Edmunds

14 days ago

Excellent Service

Alex at the counter reception really helped me track down a kitchen bin that I needed for a Howden's 3 bin unit I'd purchased 9 years ago fitting my kitchen. I thought we would not be able to find a replacement but Alex went out of his way to find one. Very impressed with the service I received.

Joanna

a month ago

Expensive.

Customer service was ok, however the price of materials appears to be astronomical. 2 lengths of kitchen unit base board, over £100? Seriously?

Steve

2 months ago

From good to bad!

A promising start has ended in disappointment with the almost finished kitchen. Local office no longer responding when contacted, questionable design and quality of product lacking. Feeling totally let down.

Maria Matthews

2 months ago

Good attentive service.

Good attentive service. Great price

Mr R BARFORD

3 months ago

Been a customer many years

Been a customer many years. Probably like most builders rarely answer surveys. However Bury st Edmund’s Staff, Managers, sales , warehouse. Are friendly, through and pleasure to work with.

customer

3 months ago

Howden Experience

Brad, in Bury St Edmunds, was right behind my somewhat unusual concept from the start. There was great communication, always responsive and always with a positive 'can-do' attitude. The result is a unique kitchen and one that I love.

BlueLagoon Sky

4 months ago

Very good product

Very good product. Good sales team

Paul

5 months ago

i found the staff member very helpful…

i found the staff member very helpful and listened to my requirements with ease and showen me examples of what it would look like. a big thank you bury st edmunds

ANTONY JOLLY

5 months ago

HOWDENS BURY ST EDMUNDS BRAD NOBLE

HOWDENS BURY ST EDMUNDS BRAD NOBEL I would like to personally thank Brad for your much-valued help, professionalism kindness & understanding listening to your client & helping me achieve my DREAM KITCHEN, without all the above this would not have been achieved, your honesty was much valued, you are an asset to HOWDENS, THANK YOU so much I love my kitchen!!! Please forward to whoever needs to be aware of your talents.

SAM POTTER

5 months ago

This was on the path to be a 5* review…

This was on the path to be a 5* review however, I had my new kitchen installed at the end of feb, and was initially very impressed although it soon became apparent that there was an issue with the Howdens branded dishwasher. It has caused substantial damage to the work top. 2 engineers later, the first saying it was substandard materials being used and the second finding the fault with the dishwasher. On discussions with the Howdens team, they then explain that the worktop has been discontinued. I am now questioning whether it is indeed substandard and that’s why it has been discontinued. After many discussions with the manager, she’s informed me that her hands are tied due to Howdens policies and quality assurance department. This has left me disappointed and frustrated, it has now been nearly 4 months and this has still not been resolved. I understand that problems can occur however for me it’s about how the problem is resolved and in this case I feel like the options that have been given to me are unacceptable.

Shane

8 months ago

Bury St Edmunds branch

Been with the Bury St Edmunds branch for many years and I don't have a bad word for anyone there. The service is great and prices can not be bettered. Brad from the Bury branch cams and surveyed the latest kitchen, quotation and drawings back by the following day. Kitchen delivered Friday morning, install started on monday. Customer really happy. Why go elsewhere everything under one roof .

Paul Brown

8 months ago

Everything in stock

Everything in stock, staff friendly and knowledgeable what else can you say.

Mr R Wall

11 months ago

Very quick to matirals in and polite…

Very quick to matirals in and polite service

DAVID JONES

a year ago

I have given this transaction a middle…

I have given this transaction a middle of the road score. I was not notified that the door had come in and was ready to be collected, I should have received a message to say it was in. The door itself isn't the normal better quality you expect. The plastic beading around the glass had gaps around it, I needed the door to get the work finished so had to fill the gaps to make it look better. I have had much better.

Mark

a year ago

Great service and experience

Great service and experience. Always a friendly reception when you arrive at the depot from the sales and trade counter team to the warehouse team. Great product knowledge and nothing is too much trouble, many items in stock so able to view before making a decision.

Helen Hepworth