Howdens - Castleford

7 days ago

Pleasant staff friendly

Pleasant staff friendly. Helpful

Paul

2 months ago

Kitchen Shopping made easy

I don’t enjoy home improvements or furniture shopping. It’s my least favourite activity. However, my kitchen needed replacing and I visited Howdens, where I met Rawnie Wiggins I have had an excellent experience. Rawnie has been patient, listened to me, really took time to understand my budget without pressure to disclose. Coming to the house at a time that suited me and offering advice that was continuously improving. Taking all her learnings of me, my requirements, preferences and matching with her design expertise the perfect kitchen was produced for me at an affordable cost. I have had a really professional and brilliant experience with Howdens. A great local company where you feel customer is at the heart. Thank you

Susan Graham

3 months ago

Seamless experiance

Ordered a full kitchen over the phone with ease. It arrived when they said it would, everything was there, zero damages. Couldn’t be happier

STEVEN GEOFFREY BURROWS

3 months ago

Very helpful in every way

Very helpful in every way

PAT TESTING EXPRESS

7 months ago

Staff are excellent and attentive

Staff are excellent and attentive, delivering a seamless and professional service. Rawnie is a credit to your organisation.

MARK TUDOR

8 months ago

The experience and skills of the staff…

The experience and skills of the staff that works at Howdens, what makes Howdens great and efficient

Shaun d

9 months ago

Rawnie and the team help plan our…

Rawnie and the team help plan our kitchen restyle, giving us a totally fresh look and feel.

Neil

10 months ago

Flooring

Good service.

M D RAMSDEN

10 months ago

Faulty Lamona washing machine.

After weeks of unnecessary frustration our faulty Lamona washing machine has now been replaced. This could have been handled so much better, but at least it is now resolved. This has gone a good way to restoring our confidence in Howdens. Thank you.

John Hampshire

11 months ago

Faulty Lamona washer, still not sorted.

Our free standing Lamona washing machine still has an intermittent fault and won’t spin some washes. It won’t pick up speed. Washing has to be rung out by hand. We follow the handbooks instructions. Started after five months trouble free use. 8 engineer visits, 8 days spent waiting around, various parts replaced. An engineer has seen this fault. They think its the motor control board, but they can’t get one. Been out twice with the wrong part. Very frustrating. I can’t see how this is acceptable to Howdens and why this faulty machine (as seen by their engineer) is not being replaced. This must be a cheaper option than all the engineer visits and spare parts. We made a complaint to customer services, which just resulted in another engineer visit. Very frustrating and very disappointing. We expected so much more.

John Hampshire

12 months ago

Won’t swap a defective washer.

New kitchen in September. Had great service in both the planning and delivery. After 5 months of no problem use, our Lamona free standing washer refused to spin most washes and stuck on an idle spin. Had four engineers to this now, had control parts replaced but still the same intermittent spin issue. Howdens state as the engineer can find a fault, it’s not their problem and they refuse to fix or replace our machine. The branch referred us to customer service who were unable to assist other than by registering a complaint, not much of a service. We paid a lot for our kitchen and just want a washing machine that works. Howdens response, as a company, has been appalling, because the engineer can’t find a fault !! Why would we make this up. Our struggle to resolve this ‘simple issue’ goes on. Howdens proudly display a royal warrant on their website and claim to be about quality. Failed miserably on this one. Very disappointing.

John Hampshire

a year ago

Order online & arrange for collection…

Order online & arrange for collection as soon as it’s available for pick up Brilliant.

Roger Whitfield

a year ago

Amazing service from start to finish

Nick Cale from howdens castleford did an outstanding service from planning our kitchen to making sure everything ran smoothly till kitchen and worktops installed. We are so happy with it. It looks amazing. The quality of the kitchen is 10/10. Will be definitely recommending Howdens to family & Friends.

Tracey Daniel

a year ago

Kitchen, doors and floor bought

We bought our kitchen from Howden’s late last year. Nick designed it brilliantly which exceeded our expectations and provided a solution for storage until we were able to get this delivered. Howden’s were always on hand to help with any issues we encountered which were minimal. We love our new floor and even had this extended throughout our whole downstairs which Howden’s accommodated and delivered.

Stephanie Hodgson

a year ago

New kitchen

Great design of new kitchen, advice and customer service ,thanks to Nick

M foster