2 months ago

Staff are excellent and attentive

Staff are excellent and attentive, delivering a seamless and professional service. Rawnie is a credit to your organisation.

MARK TUDOR

2 months ago

The experience and skills of the staff…

The experience and skills of the staff that works at Howdens, what makes Howdens great and efficient

Shaun d

4 months ago

Rawnie and the team help plan our…

Rawnie and the team help plan our kitchen restyle, giving us a totally fresh look and feel.

Neil

5 months ago

Flooring

Good service.

M D RAMSDEN

5 months ago

Faulty Lamona washing machine.

After weeks of unnecessary frustration our faulty Lamona washing machine has now been replaced. This could have been handled so much better, but at least it is now resolved. This has gone a good way to restoring our confidence in Howdens. Thank you.

John Hampshire

5 months ago

Faulty Lamona washer, still not sorted.

Our free standing Lamona washing machine still has an intermittent fault and won’t spin some washes. It won’t pick up speed. Washing has to be rung out by hand. We follow the handbooks instructions. Started after five months trouble free use. 8 engineer visits, 8 days spent waiting around, various parts replaced. An engineer has seen this fault. They think its the motor control board, but they can’t get one. Been out twice with the wrong part. Very frustrating. I can’t see how this is acceptable to Howdens and why this faulty machine (as seen by their engineer) is not being replaced. This must be a cheaper option than all the engineer visits and spare parts. We made a complaint to customer services, which just resulted in another engineer visit. Very frustrating and very disappointing. We expected so much more.

John Hampshire

6 months ago

Won’t swap a defective washer.

New kitchen in September. Had great service in both the planning and delivery. After 5 months of no problem use, our Lamona free standing washer refused to spin most washes and stuck on an idle spin. Had four engineers to this now, had control parts replaced but still the same intermittent spin issue. Howdens state as the engineer can find a fault, it’s not their problem and they refuse to fix or replace our machine. The branch referred us to customer service who were unable to assist other than by registering a complaint, not much of a service. We paid a lot for our kitchen and just want a washing machine that works. Howdens response, as a company, has been appalling, because the engineer can’t find a fault !! Why would we make this up. Our struggle to resolve this ‘simple issue’ goes on. Howdens proudly display a royal warrant on their website and claim to be about quality. Failed miserably on this one. Very disappointing.

John Hampshire

8 months ago

Order online & arrange for collection…

Order online & arrange for collection as soon as it’s available for pick up Brilliant.

Roger Whitfield

9 months ago

Amazing service from start to finish

Nick Cale from howdens castleford did an outstanding service from planning our kitchen to making sure everything ran smoothly till kitchen and worktops installed. We are so happy with it. It looks amazing. The quality of the kitchen is 10/10. Will be definitely recommending Howdens to family & Friends.

Tracey Daniel

9 months ago

Kitchen, doors and floor bought

We bought our kitchen from Howden’s late last year. Nick designed it brilliantly which exceeded our expectations and provided a solution for storage until we were able to get this delivered. Howden’s were always on hand to help with any issues we encountered which were minimal. We love our new floor and even had this extended throughout our whole downstairs which Howden’s accommodated and delivered.

Stephanie Hodgson

10 months ago

New kitchen

Great design of new kitchen, advice and customer service ,thanks to Nick

M foster

11 months ago

When we wanted to add a coffee station…

When we wanted to add a coffee station to our existing kitchen that Nick Cale from Howdens in Castleford had previously helped us design we knew who to call & yet again we’re very happy Howden customers. Nicks a very polite & professional young man & is a credit to Howdens. Thanks Nick 👌🏼

tracie Wormley

11 months ago

We were helped throughout the entire…

We were helped throughout the entire kitchen replacement by Nick from Howdens in Castleford from coming out and measuring the kitchen to sitting down with him and designing the kitchen with helpful advice during the designing, then coming out during and afterwards to see the progress, all the staff we dealt with at Howdens dealt with us in a friendly and professional manner.

Peter Wilders

11 months ago

Kitchen & utility

We had our kitchen and utility room designed by Nick Cale at Howdens in Castleford. Now it's all fitted and we love it! All Nicks ideas were great I have more room than I've ever had! Nothing was too much trouble when we wanting to make any changes and he fit us in very quickly to sort them out. What I found amazing from previous experience of having a new kitchen was we had a couple of units with slight damage on them but there was no delay having to order these in - they were out with new units within the day to replace them I would highly recommend Howdens Thank you again for a brilliant service

Consumer

11 months ago

Excellent service & price Nick planned…

Excellent service & price Nick planned our utility room.

Caroline Paterson